Dear Guest, Thank you for taking the time to rate your experience with us at the Rathbone Hotel. I'm glad to see that overall you had a good stay with us, I hope to welcome you back very soon. Kind regards, Angela Finocchiaro Reception Manager

Dear Eiichi, Thank you for taking the time to share your experience with us at The Rathbone Hotel. I'm glad to read that you enjoyed your stay with us, your satisfaction is our greatest success. We look forward to welcoming you back to our hotel soon for a new memorable stay. Best regards, Angela Finocchiaro Reception Manager

Dear Carol,Firstly, thank you for your positive comments about our Team, I will pass them on to them, they’ll be thrilled. I am really sorry to read of your disappointment regarding the noise and especially sorry not to have known of the elements of disappointment during your time with us. Reception is open 24/7 and we would have been more than happy to look into this for you or propose a different suitable room. We have updated your profile with the above and we look forward to welcoming you soon again. Please email us directly, should you wish to discuss this further, or when you decide to come back, to ensure you have a memorable stay.I look forward to welcoming you soon again!Yours sincerely,Antonio PiccoliOperations Manager

Dear Carol,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

Dear Kimberly,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

Dear Stephanie,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations due to the absence of certain amenities you were unable to find.I would like to clarify that while mini-fridges are available upon request at no additional cost, they can be easily obtained by asking at reception. As for the hairdryers, they are standard in all our rooms, placed in the chest of drawers. We apologise if this was not readily apparent during your stay, and we are looking into ways to make this information more accessible to our guests upon their arrival.We understand the importance of having these conveniences available, and your feedback is invaluable as it helps us improve our service and ensure a more comfortable experience for all our guests.We sincerely hope to have another opportunity to host you, with assurances of more attentive service to make your stay as comfortable and enjoyable as possible.Thank you once again for your comments.Warm regards,Lucia GouwsHotel Manager

Dear Barry,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

Dear Warren,Thank you for your outstanding review and the kind words about our team. I will certainly share your compliments with them—they will be delighted.As you noted, our prime location in the heart of the city, nestled in one of London’s premier culinary districts and near three major tube stations, provides endless entertainment for our guests. I’m pleased to hear you enjoyed our breakfast selection and the amenities in your room.On behalf of our entire team, we deeply value your recommendation and loyalty. We look forward to your next visit.Yours sincerely,Antonio PiccoliOperations Manager

Dear Sonia,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

Dear Laurent,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

Dear Behzad,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

Dear Cecilia,Thank you for your outstanding review and the kind words about our team. I will certainly share your compliments with them—they will be delighted.As you noted, our prime location in the heart of the city, nestled in one of London’s premier culinary districts and near three major tube stations, provides endless entertainment for our guests. I’m pleased to hear you enjoyed our breakfast selection and the amenities in your room.On behalf of our entire team, we deeply value your recommendation and loyalty. We look forward to your next visit.Yours sincerely,Antonio PiccoliOperations Manager

Dear Martin,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager