Five Bedded Superior | Free WiFi, bed sheets
Check availability

Reviews of Lords Hotel

2 out of 5
Lords Hotel
20-22 Leinster Square, Bayswater, London, England

Reviews

6.6
Rating 10 - Excellent. 86 out of 533 reviews" "
Rating 8 - Good. 153 out of 533 reviews" "
Rating 6 - Okay. 153 out of 533 reviews" "
Rating 4 - Poor. 84 out of 533 reviews" "
Rating 2 - Terrible. 57 out of 533 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kay

Traveled with family
Liked: Staff & service, amenities
For me the location is the biggest pro for this place. It is close to transportation and close to a lot of sights. The hotel itself is dated. Room was clean enough. There was a family with younger children above us and we could hear everything (kids running, talking, even their alarm in the morning) uf your a light sleeper this could be tough. There are no lifts. We pack light so this wasn’t a huge deal for us but if you had some bags bigger then carry on it could be quite the workout. Breakfast was okay.
Stayed 1 night in May 2024
Response from Pina P. on May 22, 2024
Dear KayWe are sorry to hear about your issue with noise. Our building is a historic Grade II listed building and, as such, some noise does unfortunately carry between rooms sometimes.It is advertised everywhere that we do not have a lift. We hope you found this explanation helpful and will consider staying with us again.Best wishes

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from Pina P. on May 17, 2024
Dear SandraThank you very much for your five star review.We are really pleased to hear you enjoyed your stay and look forward to welcoming you back on your next London visit.Best wishes

10/10 Excellent

Melissa

Stayed 1 night in May 2024

6/10 Okay

Simon Paul, Grimsby

Liked: Cleanliness, staff & service
Positives: Good value at £120 with my discount for 2 nights including breakfast. Free coffee machine a nice touch in the lounge. Small but clean shower barhroom. Negatives: Attitude of one of the breakfast staff, I arrived at 925am, 5 minutes before breakfast orders finish, she said we are closed now, I said surely not, it's not 930am yet Then she said ok. I think she expected me to turn around and leave. Hair in pony tail. Was pretty unfriendly the first morning as well. The breakfast staff, all behave llike they resent their job and the guests. Time to recruit some customer service professionals as they let the hotel down badly. Room was very narrow, couldnt open my suitcase without taking up the route to the bathroom. Room was a "Superior double." Reception staff say it's not their job to help guests get their luggage upstairs. There isnt a lift.
Stayed 2 nights in Apr 2024
Response from Pina P. on Apr 28, 2024
Dear SimonThanks for taking the time for writing this review.Sincere apologies for the issue at breakfast. Our staff should have not behaved this way. Regarding the room, you booked a "small" superior double not a superior double. The superior double is more spacious and it costs a mere 10.00-15.00 more.In future you could opt for this choice.We do not have a lift and it is not advertised anywhere. Porterage is provided by higher categories hotel not by the 2* ones. If guest have mobility issues can contact us and subject to availability, we always try to keep these guests as low as possible.Best wishes

10/10 Excellent

monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2024
Response from Pina P. on Apr 22, 2024
Dear MonicaThank you for staying with us. We really appreciate your feedback and the high score. We hope to welcome you again in the future.Best wishes.

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great location, nice neighborhood, walking distance to Bayswater station. Good selection of restaurants. Granier Bakery Cafe was outstanding! Charming hotel, lots of interesting books and crannies for kids to discover as well as adults. Da. E
Stayed 4 nights in Apr 2024
Response from Pina P. on Apr 22, 2024
Dear HelenThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.Best wishes.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to underground and Hyde Park. Reasonably priced
Stayed 5 nights in Apr 2024
Response from Pina P. on Apr 8, 2024
Dear MichelleThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

4/10 Poor

Chritine

Traveled with partner
Disliked: Amenities, property conditions & facilities
Was very basic no tea making facilities in room . Breakfast was not a continental at all.
Stayed 2 nights in Mar 2024
Response from Pina P. on Mar 26, 2024
We are sorry you were not happy with our amenities. We have a coffee machine in our lounge. You can help yourself to free tea, coffees and hot chocolate at any time.Our continental breakfast is free and varied. You can chose from cereal to yogurt, from toast with cheese or jam and butter and fruits plus coffee e, tea and juices. You also have the option to pay a bit extra for a full English breakfast.Best wishes

10/10 Excellent

Zelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and very well located.
Stayed 1 night in Feb 2024
Response from Pina P. on Feb 19, 2024
Dear ZelitaThank you for staying with us. We really appreciate your feedback and the top score. We hope to welcome you again in the future.Best wishes

6/10 Okay

Mostafa

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Pina P. on Jan 30, 2024
Dear MostafaThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint. Wonderful staff.
Stayed 1 night in Dec 2023
Response from Pina P. on Dec 20, 2023
Dear MichelleThank you so much for the great score. It is greatly appreciate it. We are happy that you had a great stay and hope to welcome you again soon.Best wishes.

6/10 Okay

Verified traveler

Budget b&b
Good location close to tube station modern bathroom no tea coffee or even vending machine Bed linen not that comfortable breakfast not much choice four items per individual
Stayed 1 night in Dec 2023
Response from Pina P. on Dec 8, 2023
HiThanks for leaving a review. We are sorry to hear that you were not satisfied with our generous free continental breakfast, with a choice of fresh fruit, croissant, yogurt, cereal and toast with cheese & ham, jam & butter or egg & mayo. We think this offers excellent value compared to buying this in a restaurant.Vending machine will be available in the new year.We hope despite this you enjoyed your stay and will consider visiting us again.Best wishes.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pina P. on Nov 17, 2023
Dear AnnThank you so much for such a great score!We really appreciate it.We hope to welcome you again soon!Best wishes!

10/10 Excellent

Kris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, high ceilings, comfy bed. No kettle or tea/coffee making facilities
Stayed 2 nights in Oct 2023
Response from Pina P. on Nov 1, 2023
Dear KrisWe are really happy to hear that you had a great stay with us. Thank you for the top score. It is very important to us.We hope to welcoming you again soon!Best wishes

4/10 Poor

Izawa

Traveled with group
Disliked: Property conditions & facilities
We expected bigger room.
Stayed 2 nights in Oct 2023
Response from Pina P. on Nov 3, 2023
Dear GuestWe are sorry to hear that you found your room small. You did book a standard six-bedded room. Our superior rooms, which we are constantly upgrading, do offer more space for around 15 more per night than a standard room, so we would recommend these for your next stay, which we hope will be soon.Best wishes

8/10 Good

justine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Lots of food options nearby. If you don’t like stairs, there is no lift.
Stayed 5 nights in Oct 2023
Response from Pina on Oct 27, 2023
Dear JustineWe are glad you enjoyed our excellent location in beautiful Notting Hill and our friendly staff.We hope to welcoming you at Lords again soon.Best wishes

10/10 Excellent

Rafal

Stayed 1 night in Oct 2023
Response from Pina on Oct 25, 2023
Dear RafalThank you so much for giving us the top score. We are very happy that you had a great stay and hope to see you again soon.Best wishes

10/10 Excellent

Yaryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time! We are the family of 4. We stayed for 3 nights. We were just sleeping in our room and sightseeing for the rest of the day. The shower was very clean and hot. We had to walk to another building to breakfast which was great to fully wake up. Great place, greate location! Pizza Piligrims has delicious Italian pizza and is 8 minutes away.
Stayed 3 nights in Oct 2023
Response from Pina Puggioni on Oct 20, 2023
Dear YarynaWe are very pleased to hear that you had a great stay with us. Thank you very much for the top score! We hope to welcoming you again soon.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We really enjoy staying at this hotel Location big plus, very clean and friendly staff If we go back to London we would deffinaly stay at Lords hotel
Stayed 2 nights in Oct 2023
Response from Pina Puggioni on Oct 16, 2023
Dear EvelynWe are really happy to hear that you had a great stay with us. Thank you for the top score. It is very important to us.We hope to welcoming you again soon!Best wishes

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent place to stay.
An excellent hotel at an excellent price. Staff were friendly, room was spotless, and breakfast was good.
Stayed 1 night in Oct 2023
Response from Pina P. on Nov 1, 2023
Dear EricWe are really happy to hear that you had a great stay with us. Thank you for the top score. It is very important to us.We hope to welcoming you again soon!Best wishes

6/10 Okay

Tom

Stayed 1 night in Sep 2023
Response from Pina on Oct 24, 2023
Dear TomThank you for taking the time to leave a review.We hope to welcome you again in future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pina Puggioni on Sep 23, 2023
Dear AmandaSo sad to see what a low score you gave us! Can you please tell us what was so "terrible" during your stay in order to be able to put whatever it was wrong right and to avoid such a score in the future.No guest should blame the hotel if they booked a room with a non-refundable rate and cannot get their money back when their plans change.Best wishes

6/10 Okay

ramil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No elevator. We can hear footsteps from the floor above
Stayed 2 nights in Sep 2023
Response from Pina Puggioni on Sep 15, 2023
Dear RamilThank for staying with us and for taking the time to review us.It is widely advertised that Lords has no lift. Best wishes

8/10 Good

Debbie

Traveled with partner
Liked: Amenities
Great location, very near to Portobello Road market, Hyde Park, yet quiet streets - really nice. Hotel staff very friendly. They have a separate 'annex' with rooms in which is a short walk away and four storeys high. Rooms clean, breakfast adequate - for the price, really good. ****
Stayed 2 nights in Aug 2023
Response from Pina Puggioni on Sep 6, 2023
Dear DebbieThanks for taking the time to write this review. It means a lot to us. Thank you also for the great score.We hope to see you again soon!Best wishes

4/10 Poor

Rachel

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing
Didn’t realise the reception and breakfast area were in a different building to ourselves. The quadruple room was small for the four of us and the little patio door with a balcony we couldn’t get at as the bed was in the way. No kettle or iron. Asked for extra pillows as we only had one each and was told because we only had a standard room we were only obliged just to have that but they did give us ONE extra. We used the blankets that they supplied to put under our pillows which seemed to work! As the breakfast was only continental and not up to much and we had a five minute walk to get to the other hotel and then down steep stairs once inside it wasn’t worth it. I will not be staying here again.
Stayed 2 nights in Aug 2023
Response from Pina Puggioni on Aug 14, 2023
Dear RachelIt is widely advertised that Lords Hotel consist of a main building and an annexe in the same street 100 metres away apart and that the free breakfast is continental. A few minutes walk from us there are plenty of cafes that offer various types of breakfast for 12-15 per person.Whilst tea/coffee facilities and iron are not advertised.We are sorry your experience at our establishment didn’t meet your needs. We thank you for the honest review and will work with our staff to ensure we provide better service to you and all our customers. We hope you will give us another chance to make it right in the future.Best wishes

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is split over 2 buildings, this is a budget hotel so don't expect too much. The room was clean and on suite, the bed was comfortable. Breakfast was basic just some cereal and toast plus tea. The staff were friendly, the hotel has bars and restaurants nearby and is also close to the London underground, if you are visiting London this is a good hotel to stay
Stayed 2 nights in Jun 2023
Response from Pina Puggioni on Aug 8, 2023
Dear SimonThanks for the honest review. We appreciate you taking the time to write it.We hope to see you again soon.Best Wishes

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 1 night in Jul 2023
Response from Pina Puggioni on Jul 30, 2023
Dear EvanThank you so much for writing this review and for the top score. We are very happy that you had a great time and look forward to welcoming you again in future.Best wishes

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - friendly staff
Good value budget hotel - I was prepared for no kettle in room so took my own travel kettle room was fine but as we were in room 42 we only went up and downstairs once a day - quite narrow stairs you need to be fit. Have no complaints though couldn’t get tv to work but didn’t have energy to go downstairs in evening and then forgot in morning. Didn’t go to watch tv so no problem. Ideal location for our Wimbledon trip and nice to walk around Kensington gardens and the Serpentine in Hyde Park. Not far to Portobello Road either - shout at for the Castle pub on Portobello Road very nice small plates for lunch.
Stayed 2 nights in Jul 2023
Response from Lords Hotel London on Jul 16, 2023
Dear SheilaThank you so much for the great score and the review. We hope to welcome you again soon.Best wishes

4/10 Poor

Dan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lords Hotel London on Jul 11, 2023
Good morning DanThank you for staying with us. We really appreciate your feedback. It would be useful to know why you gave us this score. We hope to welcome you again in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel room was clean, but incredibly small, we stayed in the annex which we were not told about when booking which is a few roads away from the main hotel. The room was located on the top floor, 6 flights of stairs, and there was no lift. When arriving at breakfast there was nobody to greet us and no tables so we didn’t get to eat.
Stayed 1 night in Jul 2023
Response from Lords Hotel London on Jul 10, 2023
Thank you for taking the time to write this review. It is widely advertised that Lords has an annexe 100 metres from the main building in the same street. It also says that we have no lift, to warn guests that do need one.We are sorry that you missed breakfast but our dining room is quite large and there are 23 tables, which can fill up at peak times. We do mention this in our information leaflet that we give guests at check in.We hope welcome you again in future.

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Cheap & cheerful. No frills. Good location for Hyde Park. Would have liked tea making facilities in the room and a fan. Basic but pleasant. Friendly staff
Stayed 1 night in Jul 2023
Response from Lords Hotel London on Jul 10, 2023
Thank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

2/10 Terrible

Miranda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get the room that we had ordered. Staff did not accomodate to help us get the room with the beds that we ordered. Bathroom smelled like stale vomit, couldn’t be in there for more than five minutes at a time and had to keep the door closed so that the smell wouldn’t pollute the rest of the tiny dormitory room.
Stayed 3 nights in Jul 2023
Response from Lords Hotel London on Jul 11, 2023
Dear MirandaWe are sorry to hear that you were not happy with your room. We pride ourselves on offering simple rooms in a great location at an unbeatable price.We are constantly upgrading our rooms and always recommend the little extra for our superior tiled shower rooms. We would recommend these for your next stay.

6/10 Okay

Rinder

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Reception were friendly. Room was very small. Clean but very tired. Bed was a single but very small and very uncomfortable. Room was very warm
Stayed 1 night in Jul 2023
Response from Lords Hotel London on Jul 5, 2023
Thank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff, bright and clean hotel and nice continental breakfast option
Stayed 2 nights in Jun 2023
Response from Lords Hotel London on Jul 2, 2023
Dear MarkThank you for staying with us and for giving us the top score!. We really appreciate your feedback. We hope to welcome you again in the future.

10/10 Excellent

Stan

Stayed 1 night in Jun 2023
Response from Lords Hotel London on Jul 2, 2023
Dear StanThank you for staying with us and for giving us the top score!. We really appreciate your feedback. We hope to welcome you again in the future.

8/10 Good

lisandra, miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is very nice close to the subway, main roads with food, hop on hop off stop. The hotel is very nicely kept clean and fresh smelling, the breakfast is great and, the wifi is great. Negatives, no elevator and no a/c in the rooms only a fan plus the windows open just a tad so it is hot.
Stayed 2 nights in Jun 2023
Response from Lords Hotel London on Jun 29, 2023
Dear LisandraThanks for taking the time to review us.It is well advertised that Lords Hotel has no lift. Guests therefore have the choice to look elsewhere if lift is important to them.Fortunately these temperature in the UK are very unusual.We hope to welcome you again in future.

8/10 Good

Marjorie, Miami Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good place to stay but just keep in mind there is no elevator!
Stayed 1 night in Jun 2023
Response from Lords Hotel London on Jun 28, 2023
Dear MarjorieWe have received your request and added it to your reservation. Please understand that this is subject to availability on your check-in date, but we will try our best to oblige.

6/10 Okay

Dean

Disliked: Room comfort
Average
Not the best hotel if it is hot and or my was the room were very clean not really worth the money but was a London hotel
Stayed 2 nights in Jun 2023
Response from Lords Hotel London on Jun 27, 2023
Dear DeanThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

6/10 Okay

Brenda

Traveled with group
Liked: Cleanliness, staff & service
Disliked the very small room, had twin beds as we had asked , but limited area to get around. Very hot the days we were there, no way to get any cool air into the place. I realize no air conditioning in most hotels in London.
Stayed 4 nights in Jun 2023
Response from Lords Hotel London on Jun 22, 2023
Dear Brenda Thank for taking the time to write this review. We really appreciate it. Our hotel is located in restored Victorian homes, and while this adds historic charm, it does have some quirks during hot weather. We apologies for that and hope you will visit us again in future.

10/10 Excellent

Serge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were specially nice, doing the extra, and with a smile. It is well situated and give easy access to London by subway. Overall, including a good price, it was excellent.
Stayed 3 nights in Mar 2023
Response from Lords Hotel London on Jun 12, 2023
Dear SergeThank you for taking the time to review us and for giving us the perfect score! We really appreciate it and hope to see you again soon.Best wishes

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and so easy to move around.
Stayed 4 nights in May 2023
Response from Lords Hotel London on Jun 5, 2023
Dear RobertoThank you so much for taking the time to review us and the top score! We hope to welcome you again in future!

6/10 Okay

Carolina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff from the breakfast didn’t look happy at any time.
Stayed 3 nights in May 2023
Response from Lords Hotel London on Jun 4, 2023
Dear CarolinaThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

10/10 Excellent

Leah

Stayed 1 night in Jun 2023
Response from Lords Hotel London on Jun 4, 2023
Dear LeahThank you for reviewing us and for giving us the perfect score! We really appreciate it.We hope to welcoming you again in future.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget find in a swanky part of town
Great little budget hotel, easy tube links and Hyde park access. Lots of local restaurants and pubs but very quite residential area at night. Would have liked tea and coffee, and glasses in room, but reception helped out when needed
Stayed 2 nights in May 2023
Response from Lords Hotel London on Jun 1, 2023
Dear RichardThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

6/10 Okay

Tim

Traveled with partner
Room was large and having a shower in room was nice.
Stayed 4 nights in May 2023
Response from Lords Hotel London on May 31, 2023
Thank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

8/10 Good

Marissa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location, many stars, comfortable amenities.
Stayed 4 nights in May 2023
Response from Lords Hotel London on May 25, 2023
Dear MarissaThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Not Hotel but Hostel.
We were surprised to find out there was no elevator. Gave us a room on the third floor and when we got there it was not the room we’d reserved. Had to go back down with luggage where they had to find a unit able room. Then had to go back up to another wing of the hotel third floor again. No service from the desk. I am an 80 year old and hauling the suitcase another three flights of stairs was not easy. Breakfast was desperate - ate one time there and then left for a restaurant. The room was clean. Location was convenient. Tv was so small we almost missed seeing it.
Stayed 5 nights in May 2023
Response from Lords Hotel London on May 25, 2023
Dear GuestWe are sorry you did not enjoy your stay with us.It is clearly stated online that as we are in a historically important building we do not have a lift. If you should have made a special request for a lower floor, we would have tried to accommodate these type of requests, if possible.Breakfast is free. We appreciate that it's simple but the majority of our guests find it satisfying. Best wishes.

6/10 Okay

Elena

Stayed 3 nights in May 2023
Response from Lords Hotel London on May 23, 2023
Dear ElenaThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

4/10 Poor

Belinda

Disliked: Property conditions & facilities
I wouldn't recommend the 9 sq m room, bed was smaller than a normal single bed, bathroom was too squishy with shower right next to toilet separated by a shower curtain, tv was tiny (~12") and there were no tea/coffee making facilities. Staff were friendly and helpful.
Stayed 2 nights in May 2023
Response from Lords Hotel London on May 22, 2023
Dear BelindaThanks for taking the time to write this review.We’re sorry you found our beds too short. Our superior rooms, which we are constantly upgrading, do offer more space for around 15 more per night than a standard room, so we would recommend these for your next stay.We are in the process to add the tea/coffee making facilities to our room.We hope to welcome you again in future.

8/10 Good

Perry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from MM on May 16, 2023
Dear PerryThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.