Dear Guest, Thank you for your feedback. We will try our best to please our Guests. Kind regards
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2019 年 11 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
風呂なし、テレビなし、Wi-Fiなし、トイレなし、共有ユニットバス
宿泊されたお客様
2019 年 11 月に 2 泊滞在
Heathrow Lodge Teamからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear Guest,
Thank you so much for taking your time to write the review about you stay with Heathrow Loge.
We are extremely sorry that we are unable to meet your expectation. We could have offer you an En-suite room with private shower which includes tea/coffee making and accessible to wifi as well. If you have made the reception aware about the situation.
We are apologise for the inconvenience caused.
Kind Regards
Lock of bathroom was broken.
Bedroom has many dust.
dj
4/10 (不満)
SHINNOSUKE、JAPAN
2015 年 7 月 20 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Cold shower and fire alarm
I found the the room was clean enough. However, there were two big thing I found unconfortable about this hotel.
The first thing was that the shower was running out of hot water, so I had to take shower shivering.
Another thing was the loud fire alarm which blasted my slumber. There was no fire at all though.
The room was clean enough considering the low prise. But I don't think I'm coming back here. There are some more better choice around.
Dear Guest,
Thank you for taking time to leave your review at Heathrow Lodge. We are very sorry to hear that your stay did not meet with the expectation. Please accept our apologies for the inconvenience caused during your stay. Kind Regards, Heathrow Lodge Reservation
6/10 (普通)
宿泊されたお客様
2020 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Lack of bathroom on same floor. Room smaller than expected. Bookable transfer next morning was much appreciatrd.
Dear Guest,
Thank you for taking time to drop your review at Heathrow Lodge. We are very grateful to know that you were satisfied with the free shuttle service. However, we are very sorry to hear that you were not happy with the shared bathroom facility and the size of the room. We look forward to welcoming you again in the near future to accomodate in an ensuite room.Kind Regards, Heathrow Lodge Reservation
Dear guest,
Thank you for taking time to leave your review at Heathrow Lodge.We are very grateful to know that we were able to meet your expectation. We look forward to welcoming you again in the near future.
Kind Regards,
Heathrow Lodge Reservations.
10/10 (非常に良い)
Ester
2020 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The check-in was smooth and the reception staff were very helpful, plus the room was very clean.
Dear Ester,
Thank you for taking time to leave your review at Heathrow Lodge. We are very grateful to know that we were able to meet your expectation. We look forward to welcoming you again in the near future.
Kind Regards,
Heathrow Lodge Reservations
Dear Marisa,
Thank you for taking time to drop your review at Heathrow Lodge. We are very grateful to know that we were able to meet your expectation. We look forward to welcoming you again in the near future.
Kind Regards,
Heathrow Lodge Reservation
Dear Craig,
Thank you for taking the time to write this review.
We are very pleased to see that you found our staff helpful, and that you found us value for money.
We look forward to welcoming you back to Heathrow Lodge in the future.
Kind regards.
Dear guest,
Thank you for your feedback.
Kind regards.
8/10 (良い)
Alice
2020 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
simple well-placed airport hotel
very convenient for airport on route of free shuttle. clean and comfortable room, although ensuite was a bit cramped. not much in immediate walking distance of the area though apart from a couple of local pubs.
Alice
2019 年 8 月に 1 泊滞在
10/10 (非常に良い)
Kader
出張
2020 年 1 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super lodge
Navette gratuite entre le terminal 5 et l’hôtel. Mac do a 5 minutes à pieds. Les chambre sont bien. Les murs pas assez épais ... sinon bonne réception en générale très satisfait. Je pensait être gêné par les avions à proximité. Mais pas tellement.
Dear Kader,
Thank you for your review.
We are very pleased to see that you enjoyed your stay with us, and that you liked our rooms.
We look forward to welcoming you back to Heathrow Lodge in the not too distant future.
Kind regards.
10/10 (非常に良い)
宿泊されたお客様
2020 年 1 月 9 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, professional and knowledgeable staff, clean and quiet rooms
Dear guest,
Thank you for taking the time to write this review.
We are delighted to see that you enjoyed your stay with us and that you liked our rooms.
We look forward to welcoming you back to Heathrow Lodge in the future.
Kind regards.
10/10 (非常に良い)
Cristina
2020 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A budget hotel but clean and good facilities. Staff are very accommodating and helpful. Very accessible to Heathrow Terminal 5 by bus or taxi. A bit further away from terminal 4 and can be expensive by taxi.
Dear Cristina,
Thank you for your review.
We are very pleased to see that you enjoyed your stay with us and that you found our location to the Terminals convenient.
We look forward to welcoming you back to Heathrow Lodge in the future.
Kind regards.
8/10 (良い)
Mehmet、AIX LES BAINS
カップルで旅行
2020 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good, but I think bathroom is too small.
Dear Mehmet,
Thank you for your review.
We are pleased to see that you enjoyed your stay with us and look forward to welcoming you back to Heathrow Lodge.
Kind regards,
10/10 (非常に良い)
Juana
2019 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
It was an excellent reception, more than I espected, had a better room, the staff was vary nice and gentle, rhey help me with everything even much more. Loved them❤😘😍
Dear Juana,
Thank you for leaving us your review, and 10/10 as well!
We are very pleased to hear that you found our staff helpful and friendly, and that you liked your room.
We look forward to welcoming you back to Heathrow Lodge in the future.
Kind regards.
Dear Guest,
Thank you very much for writing positive review.
We are glad to hear that you enjoyed your stay with us.
We do hope to see you again in the future.
Kind Regards
Dear Guest,
Thank you for your feedback. We will try our best to please our Guests.
Kind regards
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Be prepared for the loud planes flying overhead. Nice clean rooms. Bathroom was very small. Very close to airport with free shuttle service or free public bus service.
Dear Guest,
Thank you so much for writing the reviews.
We are glad to hear that you enjoyed the courtesy shuttle and like the rooms. Sorry to hear that about the bathroom. we will try our best to allocate the better room in the future.
Apologies about the loud noise of plane because we are near the heathrow that why it will be little bit noises.We will try our best to provide quiet room in future.
we are hopeful to see you again in the near future.
Kind Regards
6/10 (普通)
宿泊されたお客様
グループ旅行
2019 年 10 月 13 日
良かった点 : スタッフとサービス、施設のコンディションと設備
I didn't like that someone else's deodorant was under the bed. It appears that room cleaning doesn't include cleaning under the beds. Yuk!
Dear Guest,
Thank you so much for taking your time to leave the feedback of your stay with Heathrow Lodge.
Your feedback is very important to us, We are looking into this and addressing accordingly.
We are extremely sorry for your disappointing experience.
Kind Regards
Dear Guest,
Thank you for your feedback. We will try our best to please our Guests.
Kind regards
8/10 (良い)
宿泊されたお客様
2019 年 10 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and good value for money. Some plane noise as expected but quiet during the night
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Heathrow Lodge Teamからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear Guest,
Thank you for taking time to review your stay at Heathrow Lodge. We are very pleased to hear that we were able to meet your expectation.
Kind Regards
2/10 (非常に不満)
宿泊されたお客様
カップルで旅行
2019 年 10 月 4 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Staff members were professional and courteous. The bathroom was down the hall and shared with other guests. The bed was the deal breaker, though--the mattress springs were practically coming through the top of the mattress. Miserable. The room smelled bad and was cold. No way to turn on heat in the room, though the hallway was heated. Would have appreciated a kettle for hot water.
宿泊されたお客様
2019 年 10 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2019 年 10 月 4 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff on reception rude, unwilling to help, mould in the shared toilet/bathroom was very unclean, every time someone flushed the toilet the whole room would shake, wouldn’t recommend to anyone.
宿泊されたお客様
2019 年 10 月に 2 泊滞在
6/10 (普通)
Carol
2019 年 10 月 3 日
Conveniently located near airport with shuttle to airport. Room was clean, bathroom very cramped. Air was stale. No breakfast available. Reasonable option for an overnight to get to airport.