LED テレビ
利用可能日を確認

チャールズ・ホープ・アパートメンツ・ブレントフォードの口コミ

3.5 out of 5
チャールズ・ホープ・アパートメンツ・ブレントフォード
Building 4, New Horizons Court,, Brentford, England

口コミ

8.2

とても良い

評価 10 - 40 件の口コミ中 18 件が非常に良い" "
評価 8 - 40 件の口コミ中 12 件が良い" "
評価 6 - 40 件の口コミ中 6 件が普通" "
評価 4 - 40 件の口コミ中 1 件が不満" "
評価 2 - 40 件の口コミ中 3 件が非常に不満" "

9.0/10

清潔度

9.0/10

設備とサービス

8.8/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

8/10 (良い)

Jeffrey、Artesia

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Charles Hope Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for sharing your experience at Brentford, Jeffrey, Artesia! We're delighted that you enjoyed your stay. We appreciate your feedback and strive to continually improve our services. If you have any further suggestions, please don't hesitate to let us know. Thank you for choosing us as your accommodation provider. Charles Hope Care Team.

10/10 (非常に良い)

Laurence

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean and comfortable.
2024 年 4 月に 4 泊滞在
Charles Hope Care Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for choosing Brentford for your stay, Laurence. We are thrilled to hear that you found our property clean and comfortable. Our team works hard to maintain high standards for our guests. We appreciate your kind words and look forward to welcoming you back again soon. Charles Hope Care Team

10/10 (非常に良い)

Timothy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was nice.
2024 年 4 月に 1 泊滞在
Charles Hope Care Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you, Timothy, for your positive feedback on your stay at Brentford. We're thrilled to hear that you had a nice experience. Our team works hard to ensure all our guests have a great stay. We appreciate your kind words and hope to welcome you back soon. Charles Hope Care Team.

10/10 (非常に良い)

Mehmetcan

家族旅行
2024 年 2 月に 2 泊滞在
Care Teamからの返信 (投稿日 : 2024 年 2 月 6 日)
Hi Mehmetcan,Thank you for your review! We are delighted to hear you enjoyed your recent stay with us and hope to welcome you back again soon.Charles Hope Care Team

10/10 (非常に良い)

Robin

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
After a night in a horrible hotel, this flat was amazing. It was exceptionally clean, beds were great, and kitchen had everything you could need. We walked over to a restaurant for dinner that was recommended in the listing’s app and then to a grocery store. There was a washer/dryer in the unit so we were able to catch up on some laundry. We would love to stay here again if the occasion presents itself.
2023 年 12 月に 1 泊滞在
Charles Hope Care Teamからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for taking the time to share your feedback, Robin. We are thrilled to hear that you had a wonderful stay at Charles Hope Brentford. We strive to provide exceptional cleanliness, comfortable beds, and a well-equipped kitchen for our guests. We are glad you found the recommendations helpful and that the washer/dryer was convenient for you. We would be delighted to have you stay with us again in the future. Thank you for choosing Charles Hope Brentford for your accommodation needs. Charles Hope Care Team.

8/10 (良い)

Addoo

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is modern and more spacious than your typical hotel room. However, having spoken to the property representatives regarding the windows being unlocked and opening on its own upon entry, making the apartment cold (especially during the Winter) and been promised to send someone to check out the window/drop off but no-one visiting to resolve the issue.
2023 年 11 月に 3 泊滞在
Charles Hope Care Teamからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Addoo, Thank you for your feedback regarding your recent stay at Charles Hope Brentford. We apologize for the inconvenience you experienced with the windows and the temperature of the apartment. Rest assured, our maintenance team has been notified and they will promptly address the issue. We appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Charles Hope Care Team

2/10 (非常に不満)

Ronaldo

2023 年 11 月に 1 泊滞在

8/10 (良い)

Andrew

カップルで旅行
良かった点 : 設備とサービス
A great place to stay. About 1 hour from central London. The accommodation was clean and we had all we needed to enjoy our stay. However on both nights we were subject to unacceptable noise from incoming residents between 3am-6am.
2023 年 11 月に 2 泊滞在
Charles Hope Care Teamからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for choosing Charles Hope Brentford for your stay and for your kind feedback, Andrew. We are glad to hear that you found our accommodation clean and well-equipped. We sincerely apologize for the noise disturbance you experienced during your stay. We have taken note of your concerns and will work on implementing measures to prevent similar issues in the future. Thank you for bringing this to our attention. We look forward to welcoming you back in the future. Charles Hope Care Team.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Karen

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Fidela

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beyond expectation! Very recommended. However if you travel with friends under 22, please contact them as there’s extra deposit need to be paid
2023 年 10 月に 2 泊滞在
Angeloからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Fidela, We love hearing our guest feedback and so pleased to hear that you had a great time with us. Many Thanks,

8/10 (良い)

Louis

出張
良かった点 : 清潔度、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Terry

出張
良かった点 : 清潔度、客室の快適度
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

William

良かった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 5 泊滞在

10/10 (非常に良い)

Kelly

2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Susannah

家族旅行
良かった点 : 清潔度、客室の快適度
Great studio apartments.
We needed somewhere at short notice for our adult family and dog as our other accommodation had let us down. The booking process was a bit of a pain with documents being sent but actually it all worked smoothly, the self check in was great with a keyless access code system. The rooms were fabulous with high end appliances and spotless with loads of space. The inclusion of parking was a massive bonus. It’s about 15 mins into Heathrow by car, 1 mile from a tube and 35 mins drive into central london. 30 min drive to Wembley stadium- all of which we needed. My only criticism is the outside spaces seem rather uncared for, dead birds, cigarette buts etc and with a little work they could be a real asset. Wouldn’t hesitate to recommend.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Russell

良かった点 : 清潔度
2023 年 8 月に 1 泊滞在

8/10 (良い)

Kelly

出張
良かった点 : 清潔度、客室の快適度
Great place, but clearer comms needed
The accommodation itself was lovely, it had everything needed & was very clean. I did need to chase for check in details, which was frustrating, but all resolved with the guest services team. Upon arrival it was unclear how to get into the right door from the car park and had to ask someone who was in the car park. The welcome information emailed suggested manuals for how to use appliances, but they were not on the website so working out how to use the TV was troublesome. The wifi & password was not the one on the website & I had to locate the hub to sort this out. Lastly the terrace was in dire need of weeding. Having said all of the above, the accommodation really is excellent and would be 100% if the communication niggles were resolved.
2023 年 7 月に 3 泊滞在

4/10 (不満)

Sivenderan

2023 年 7 月に 1 泊滞在

8/10 (良い)

Claire

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Jesse

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Mark

良かった点 : 清潔度、施設のコンディションと設備
The craziest check-in and check-out procedure I’ve ever seen. Will never use for guests visiting me personally of for my business again. Embarrasses the UK with the hoops to jump through. Frustrating.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Sharon

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff were helpful especially Leeban, who went above and beyond to assist.. The location of the property was ideal to get around by bus or train. The lobby area smelled awful! I am not sure if this was contributed to them accommodating pets and not having proper ventilation. There is no air-condition. There was no reception area to ask questions or for assistance. It was "catch me when you can" because no one was stationed on property. The rooms were not cleaned everyday as advertised. While we were there they ran out if towels to bath with.
2023 年 6 月に 3 泊滞在

6/10 (普通)

Heather

良かった点 : 清潔度、客室の快適度
Lively apartment, however….
The apartment itself was lovely, very clean and modern although the outside area could do with a clean and it was really hot in the apartment. What we didn’t expect was another couple entering our apartment whilst we were in it with a different lock code!!! I have contacted the property customer services and was advised someone would call me back yesterday to discuss but this has not happened. I’m afraid a complaint is now in process
2023 年 6 月に 1 泊滞在
Angeloからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Heather, Thank you so much for providing feedback on your stay, we are saddened to hear about this experience.In order to investigate, please forward your full name as well as the apartment in order to investigate and provide you with feedback. Many Thanks, Angelo

10/10 (非常に良い)

Simon

グループ旅行
良かった点 : 清潔度、客室の快適度
Good and bad
Spoke to the people on the phone to get my pin for the key fob for the room as they didn’t send me the email with it , very confusing I had to get it over the phone , when in the room only 1 large towel for 2 people no air con they said there was a fan and there wasn’t then they sent one but it was broken no actual fan in it , room was lovely but things could of been better , the people on the phone were good though to help .
2023 年 6 月に 1 泊滞在
Angeloからの返信 (投稿日 : 2023 年 6 月 22 日)
Good Afternoon Simon, Thank you for providing feedback on your stay. Some of these comments certainly is a concern as this is not the standard and the first impression we wish to give to our guests. Our check in process is contactless, this means that all pre check in processes are completed prior to arrival at the property. On our easy to use application, we offer an easy 3 step process which will enable us to verify and send your arrival details (which includes your access codes or key activation) thereafter. This information is sent to you via email and sms. We have taken into consideration your housekeeping concerns and can agree it is unacceptable. We will feedback it to the team to rectify. Please reach out to us so that we can offer you something that will help leave a much better impression. Many Thanks, Angelo

8/10 (良い)

Bruce

2023 年 6 月に 1 泊滞在
Angeloからの返信 (投稿日 : 2023 年 6 月 22 日)
We are so happy to hear that you've enjoyed your stay with us! We look forward to welcoming you back! Thanks, Angelo

10/10 (非常に良い)

Jason

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A nice walk to Twickenham Stadium...but takes an hour! You can of course take bus, train or taxi
2023 年 6 月に 1 泊滞在
Angeloからの返信 (投稿日 : 2023 年 6 月 22 日)
Hi Jason, We are happy to hear that you've enjoyed your stay with us! Hoping to hear from you again soon. Thanks, Angelo

8/10 (良い)

graham

出張
良かった点 : 清潔度、客室の快適度
OK ... would stay again.
Good location for work. Bed comfy. Close to Tesco's for provisions. Had apartment 18 on 2nd floor - next to Great West Road and did hear road noise. Lack of food options in vicinity.
2023 年 4 月に 2 泊滞在
Angeloからの返信 (投稿日 : 2023 年 6 月 22 日)
Hi Graham, We value your feedback and would like to thank you for staying with us!Next time, please let us know of your preferences and we will surely see how best we can assist. Looking forward to hearing from you again soon!Regards, Angelo

8/10 (良い)

Penny

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The access to the transportation network. The staff were very friendly and helpful
2023 年 4 月に 5 泊滞在
Angeloからの返信 (投稿日 : 2023 年 6 月 22 日)
Hi Penny, Thank you for your valuable feedback! Hoping to hear from you soon. Thanks, Angelo

6/10 (普通)

Ayo、london

良かった点 : 清潔度

8/10 (良い)

Sophy

グループ旅行
良かった点 : 清潔度、客室の快適度
Great Accommodation with a tiny sour note
Arjun the concierge was super friendly and really helpful even though there were a lot of crossed wires from head office. Unfortunately when we got back in the early hours and our access code didn't work the night time femal concierge was humourless and rather rude. That was the only down point. Overall a great experience and will definitely use the apartments in the future.
2023 年 3 月に 1 泊滞在

6/10 (普通)

Jeremy

出張
良かった点 : 清潔度
Should be - and could be - far better than this
The accommodation itself is excellent and, if I hadn't stayed there in the midst of a record-breaking heatwave, would probably have left me with a different impression. Unfortunately, this was a record-breaking heatwave, and so trying to sleep in a room temperature of over 28 degrees was seriously unpleasant. There's no functioning air-con, and the window opens a scant inch or so. That's not enough to cool the room, but plenty to admit the noise of the trucks and 200db motorcycles that seem to make up the overnight traffic on the Great West Road. The check-in procedure is ludicrous - I had to scan my passport and debit card (I'm British, staying in British accommodation), and part with a £150 deposit. I ordered parking at £15 a night, but received no access code to get through the entrance barrier - as I discovered at 1:00 am on the night of my arrival. not only did this prevent me from parking on-site, but meant that I couldn't use the electric vehicle charging points - my principal reason for ordering parking in the first place. On checking my bank account, I see I haven't been charged for parking, but this is hardly the point. This is a modern, pleasant and well-maintained apartment block. But it's sadly let down by poor climate control and badly conceived booking arrangements.
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Frants

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

geofrey

良かった点 : 清潔度、客室の快適度
Wowed:
Very spacious and clean, made me think I need a longer stay NEXT time 🤗
2022 年 7 月に 1 泊滞在

8/10 (良い)

Jessica

良かった点 : 清潔度、客室の快適度
Clean spacious apartment
Nice large apartments Very clean Everything brand new Helpful staff Bit in the middle of nowhere but easy access to train station
Lounge
Bathroom
Bedroom
2022 年 7 月に 2 泊滞在