Lucy was very easy to communicate with. The lodge was beautiful, just as pictured. It was extremely spacious, no closed bedrooms, but has 2 full beds in lofts, a futon, comfy couches and chairs with plenty of blankets and pillows. We had plenty of space to set up our pack n play for our son. We have 2 dogs, a husky and a lab, who loved the space. Because it was so hot and we had the baby we spent most of the time inside or at the 2 state parks nearby. There was nice easy family hiking without a lot of people the trails (even for 4th of July weekend) and a place we could let the dogs swim in the lake. It was perfect for us and our family. I wish we could have stayed longer! It is in a small village in an area with Amish residents. Everyone was extremely friendly and it was nice to see chickens just roaming free and horse and buggies.
The toaster oven and oven may need some upgrading eventually, the backyard tree is overgrown over the back deck ramp, but nothing the effected our stay! Highly recommended!