Locust Projects

I was honestly shocked by my experience at the Fontainebleau Miami. For a hotel that markets itself as a world-class luxury resort and charges premium rates, the service and value were extremely disappointing. One of the biggest surprises was that room service wasn’t available after 4:00 PM. At a luxury resort, I expect room service to be available well into the evening, if not 24/7. Finding out it wasn’t was a major inconvenience. The pool experience was just as frustrating. Nearly everything came with an extra charge, making it feel like you were constantly being nickel-and-dimed. After paying thousands to stay at the resort, I didn’t expect to have to pay additional fees for what should be standard amenities. The property itself is beautiful, but great architecture can only go so far. Luxury is about service and the overall guest experience, and unfortunately this stay didn’t live up to the Fontainebleau’s reputation. I expected much more for the price and would seriously consider staying elsewhere on my next trip to Miami.

Hotel was great and the staff was friendly. We were in the middle of the transition and Charles and his front desk staff helped out immensely. 5⭐️ We got off the cruise with 12 people and they had all our rooms available early. That was extremely helpful. We were all surprised to see the rooms were large and spacious. TV was on a swivel wall mount so we could turn it either way to watch. We got a King Bed Junior Suite with a Sleeper Sofa. Bathroom was very clean and stocked with all the amenities. Rooftop pool was clean and easy to get to. The ground level pool was quiet and more easily accessible. The only thing I was not prepared for was that Miami is extremely humid. That made everything feeling a little damp. It just took a few minutes to get used to it, then I couldn't feel the humidity any longer. Overall, I would definitely come back here the next time we're out in Miami.