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「I reserved a large capsule but when we arrived had been given a small one. Not enough room for two people and luggage. I managed to reach someone by message and was told the large ones were not available. No explanation or attempt to solve the issue. Only with many messages and requests was I given a place to store our second suitcase. The small capsule was hot and uncomfortable and the dorm was so cramped that you couldn’t open a suitcase without blocking the entire room. Only cold water out of...