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Reviews of Aloft Liverpool

4 out of 5
Aloft Liverpool
No. 1 North John Street, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Liverpool and Aloft made my stay really memorable! Location is really convenient and not far from the train station, staff were incredibly friendly upon arrival, facilities overall super clean. Would highly recommend if ever you’re in Liverpool!
Stayed 3 nights in May 2024
Response from Aloft Liverpool on May 15, 2024
Good Morning,On behalf of the entire hotel team, I want to thank you for sharing about amazing stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Food & Beverage Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Chloe Flynnreception@aloftliverpool.com

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Chelsea on May 14, 2024
Thank you for your review, we're happy that you enjoyed your stay with us :)Kind regards

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leigh on May 11, 2024
Hi Andrew,Thank you for leaving an amazing review, we really appreciate it.We're so happy that everything was great with your stay, and we hope to see you again soon!

6/10 Okay

Richard

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Staff were very friendly and helpful. Issue with one of the rooms which was very sub-standard is terms of cleanliness and condition. Mentioned this to staff who apologised and told me to mention it to Expedia to raise an official complaint.
Stayed 1 night in Apr 2024
Response from Sam on Apr 29, 2024
Hi Richard, Many thanks for letting us know about the problems in one of the rooms under your reservation. Once again, I really do apologise for the issues that occurred, and assure you they are not representative of what we try and offer to all of our guests. Once you've raised the issue with your booking platform, let me know. Kind Regards, Sam

10/10 Excellent

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Aloft on Apr 23, 2024
Hi Ranjit,Thank you for your review! We really appreciate you taking the time. We're so happy you had a great stay, and look forward to having you with us again!

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a pretty good location, quite close to the city center. We found the room to be very dark, and on multiple occasions we were woken up by noisy people in the hallway.
Stayed 6 nights in Mar 2024
Response from Nicki on Apr 16, 2024
Hi Thank you for letting us know about your stay, Please accept our apologies that you found the room dark, When you next come and stay with us please let us know and we will place you in a room on a higher floor We look forward to welcoming you back soonBest Wishes Aloft Liverpool

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good place to stay. The wifi was spotty and a few issues with the water pressure. Apart from that it was very nice.
Stayed 3 nights in Apr 2024
Response from Team Aloft on Apr 11, 2024
Good Morning.On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Aloft Liverpool.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Chloe Flynnreception@aloftliverpool.com

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness
Nowhere to hang towels. Loo roll holder falling off the wall. Insufficient lighting in the room. Only 5 hangers in wardrobe.
Stayed 3 nights in Apr 2024
Response from Team ALoft on Apr 8, 2024
Thank you for your feedback, and apologies for the things we got wrong. We're always happy to bring extra hangers, so I hope you felt able to ask while you were staying with us.

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great location and staff very friendly
Stayed 2 nights in Apr 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Great room with high ceilings conveniently located next to all we needed to see.
Stayed 2 nights in Apr 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property, very spacious and nice room.
Stayed 1 night in Mar 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tres bien
Stayed 1 night in Mar 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great room. Would stay again.
Stayed 1 night in Mar 2024
Response from Sam on Apr 7, 2024
Thank You!

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent.
Stayed 3 nights in Mar 2024
Response from Team ALoft on Apr 7, 2024
Thank You!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the architecture of the building is fantastic. The size of the room was great, plenty of room with a fridge. Super comfy king size bed and walk in shower . Position of hotel couldn’t have been any more central for us. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Sam on Apr 7, 2024
Thank You!

6/10 Okay

Elizabeth

Convenient location. Average hotel and service, no frills, expensive for what you got
Stayed 1 night in Mar 2024
Response from Team ALoft on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Mohraig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aloft was the perfect hotel for us with an excellent location. Everyone has been so friendly and helpful, expecially Alex on reception . She gave as lots of useful tips - how to get to Matthew Street (Beatles), Hop On bus departure, eatng places .... All this added to our city break. Liverpool is a beautiful city with friendly people. We look forward to returning in the near future. City is clean and people
Stayed 2 nights in Mar 2024
Response from Team ALoft on Mar 23, 2024
Thank you for your wonderful feedback. We hope you will choose to stay with us again.

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming. The room clean and airy. The bed was comfortable and the shower was great, very powerful. The bar area looked nice but it felt a little soulless the night we were there. Plenty of nice restaurants and bars nearby. Liverpool 1, the Albert Dock, museums and galleries are within easy walking distance. Concessions available via the hotel for the secure NCP car park nearby. We enjoyed our stay and look forward to staying in the near future.
Stayed 1 night in Mar 2024
Response from Team Aloft on Mar 13, 2024
Thank you for your feedback and we look forward to welcoming you again in the future

10/10 Excellent

angie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Aloft on Feb 25, 2024
Thank you

6/10 Okay

Geraldine

Traveled with family
Liked: Cleanliness, room comfort
Beautiful hotel. Rooms spacious and well equipped. Bar and seating areas well appointed. My problem was TV, phone and coffee machine were not working. Member of staff came up but couldn’t help. No regular soap in bathroom. Washed hands with Shampoo!
Stayed 1 night in Feb 2024
Response from Team ALoft on Feb 22, 2024
Thank you for your feedback. I am sorry you encountered some issues during your stay, We have shared this with our management teams so we can look at why there were these issues and prevent them from happening in future.

4/10 Poor

Patricia

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
A lot wrong with this hotel
Some of our party had to move rooms as the bathroom door didn’t shut, none of the rooms had shower gel in the bathroom all were empty. Tried to get a drink at the bar early evening was told there was no beer of any sort on tap, came back one evening and bar was closed told we could have a free bottle of water instead. Tried to order an omelette from the breakfast menu only to be told they were waiting for an egg delivery so no omelette available.
Stayed 3 nights in Feb 2024
Response from Team ALoft on Feb 18, 2024
Thank you for your feedback. I am sorry to hear there were some issues during your stay. We did have to close the bar early one evening due to unforeseen issues so I do apologise in regards to this. We also had some delivery issues which has now been resolved. We will pass your feedback onto our maintenance and management teams.

10/10 Excellent

Rhys

Stayed 1 night in Feb 2024
Response from Pippa on Feb 20, 2024
Good Afternoon, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us.

6/10 Okay

Mrs Sarah

Stayed 2 nights in Feb 2024
Response from Team ALoft on Feb 18, 2024
Thank you

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Beautiful building tastefully renovated and very comfortable
Stayed 1 night in Feb 2024
Response from Team Aloft on Feb 18, 2024
Thank you and we hope you will visit us again soon

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a little uncomfortable but they gave us extra pillows which helped.
Stayed 3 nights in Feb 2024
Response from Team ALoft on Feb 18, 2024
Thank you for your feedback and we are glad we were able to assist you with extra pillows.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for sightseeing Lovely staff at the hotel
Stayed 1 night in Feb 2024
Response from Team Aloft on Feb 18, 2024
Thank you for your feedback and we do hope to welcome you again in the near future.

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk check in, questions, etc took forever, to the point where I just left, front desk staff did not adhere to the queue but help people who just "butt in" from the side. Off site parking was not clearly communicated on the hotels.com website, I would have chosen a different hotel. Same for the lack of bathtub.
Stayed 1 night in Feb 2024
Response from Team Aloft on Feb 18, 2024
Thank you for your feedback. All our bedrooms do have walk in showers and we do not have any baths in our rooms. We do offer discounted parking and our team are happy to give you this information if you cannot find it online. I am sorry the front desk was busy - at peak times it can be busy but our team do their very best to ensure everyone is seen to as efficiently as possible.

10/10 Excellent

Lesley

Stayed 1 night in Feb 2024
Response from Team ALoft on Mar 23, 2024
Thank you

8/10 Good

Roy

Liked: Staff & service, room comfort
Great stay !
Great location and reception staff friendly, accommodating, and knowledgable.Check out 12 midday was great. The shower wasn’t great and the corridor had an odd smell, but it was a Wonderful building with interesting history and we will come back.
Stayed 1 night in Feb 2024
Response from Team ALOFT on Feb 12, 2024
Thank you for your feedback. We will share this with our maintenance teams in regards to shower and smell in corridor .

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows not the best but the rest was great
Stayed 1 night in Feb 2024
Response from Team ALoft on Feb 12, 2024
Thank you for your feedback. We do have feather and foam pillows available so if you ever choose to stay with us in the future, please let us know what you would prefer to make you more comfortable

4/10 Poor

Evelyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Very bad experience with this hotel. First they mentioned that my booking didn’t come with breakfast which I did book. Next, there was no shampoo and conditioner in the containers upon check in. The tissue box was also not refilled. The room did not have basic water bottle and the room was dark. The shower only come with rain bath and no showerhead attached. Not recommended.
Stayed 1 night in Feb 2024
Response from Team ALoft on Feb 5, 2024
Thank you for your feedback. I am sorry to hear there were some issues. We may not have received on your booking that you had breakfast included as this can happen when you book via a third party website. As long as you have confirmation of breakfast included to show us our team are happy to add it on without any issues.At the moment we are phasing out the shower dispensers in the shower so I do apologise that yours were empty but all rooms are equpped with body wash, shampoo and condtioner by the sink in the bathroom. We will pass your feedback over to our management team.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great bar area. Room had 2 tiny windows that were about 8 ft in the air that you couldn't see out of. Other than that it was a nice hotel, friendly staff and in the centre
Stayed 1 night in Jan 2024
Response from Team ALoft on Jan 30, 2024
Thabk you for your feedback

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team ALoft on Jan 30, 2024
Thank you

8/10 Good

Pauline

Liked: Cleanliness, property conditions & facilities, room comfort
Trip
Very good check in up graded to a nice room good location
Stayed 2 nights in Jan 2024
Response from Team Aloft on Jan 30, 2024
Thabk you for your feedback.

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building with a nice bit of history. Well done as a hotel and clean. Room simple but all was included for a nights stay. Breakfast was very good. If one thing i could add maybe a few more pictures of the city would bring Liverpool into the hotel.
Stayed 1 night in Jan 2024
Response from Team ALoft on Jan 30, 2024
Thank you for your feedback. We do hope you will stay with us again.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team ALoft on Jan 9, 2024
Thank you

6/10 Okay

Mandy

Stayed 1 night in Dec 2023
Response from Team ALoft on Jan 1, 2024
Thank you

2/10 Terrible

Kyle

Stayed 1 night in Dec 2023
Response from Team ALoft on Dec 27, 2023
Hello, Thabk you for your fedeback. I can see you have given us a low score. If you would like to provide any additional feedback, please message us.

10/10 Excellent

Lucia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Alof on Dec 20, 2023
Thank you

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very central for all the places of interest
Stayed 3 nights in Nov 2023
Response from Team Aloft on Dec 3, 2023
Thank you for your feedback

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights with my daughter as a birthday surprise. Check in was quick & efficient & our room was ready early . Reception area was bright & welcoming . Lift to all floors was helpful . Communal areas all clean . Room was a good size , clean & comfortable . Only fault we found .... the toiletry bottles on the wall in shower were empty . Housekeeping did a quick turnaround . Breakfast was good , lots of choice & very fresh . Great location . Would definitely recommend.
Stayed 2 nights in Nov 2023
Response from Team ALoft on Dec 3, 2023
Thank you for your feedback and we hope to welcome you again in the future

10/10 Excellent

Maria Luciana Acosta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alex on Nov 24, 2023
HI Maria, Thank you for taking the time to leave us some feedback following your recent stay with us. I am so pleased to see that you enjoyed your time here. I hope we see you again next time you are in the area.

10/10 Excellent

Hallie

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Team ALoft on Nov 18, 2023
Thank you

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team ALoft on Nov 17, 2023
Thank you

10/10 Excellent

lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team ALoft on Oct 29, 2023
Thank you

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex on Oct 20, 2023
HI Martin, Thank you for taking the time to leave us some feedback following your recent stay with us. I am thrilled to see that you enjoyed your stay with us. I hope we see you again next time you are in the area.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I
Nice hotel, couldnt get wifi on in room, kept going in and out, room just like travel lodge style, ok like, clean n comfy
Stayed 1 night in Oct 2023
Response from Alex on Oct 20, 2023
Hi Michael, Thank you for taking the time to leave us a review following your recent stay with us. I am pleased to learn you enjoyed your stay here. I am sorry that you suffered some issues with the WIFI, I have raised the issue with our operations manager in order to have the issue investigated and rectified. I do hope this does not deter your from choosing Aloft in future.

10/10 Excellent

deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Team Aloft on Oct 19, 2023
Thank you

10/10 Excellent

louise

Stayed 1 night in Oct 2023
Response from Team ALoft on Oct 16, 2023
Thank you

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Team ALoft on Oct 16, 2023
Thank you