4/10 (不満)
Kayla
カップルで旅行
2025 年 10 月 20 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Our stay at The Belden was disappointing from beginning to end and honestly left us wondering how it maintains such high ratings, or a Michelin Key.
The property seems severely understaffed, and many of the staff who were present looked disheveled and disengaged. Organization was clearly lacking. It felt like one hand didn’t know what the other was doing. We passed multiple staff members during our stay who didn’t even offer a smile or greeting.
Valet service was nowhere to be found, and parking was limited. We ended up unloading our own car. The “butler service” never appeared.
To their credit, the room itself was beautiful and the bed was very comfortable. Unfortunately, the walls were paper thin so we could hear full conversations and even someone using the restroom next door.
When we tried to visit the bathhouse, the lights and computer were on but no staff were anywhere to be found. We would have loved room service or breakfast but neither were available until late in the morning.
Upon checkout, we discovered several unauthorized charges on our bill for items we didn’t purchase or consume. Once again, disorganized. We had to load our own car, and then after check out back out of the driveway out front because another car was blocking the entrance all night & staff couldn’t locate the owner.
Overall, our experience felt overpriced, unprofessional, and underwhelming. The Belden may have the aesthetic of a luxury inn, but the service and management were far from it.
Kayla
2025 年 10 月に 1 泊滞在