Dear Sir/Madam, We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services. It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service. We look forward to welcoming you again in the near future. Kind regards Rui Fajardo General Manager

Dear Sir/Madam, We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services. It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service. We look forward to welcoming you again in the near future. Kind regards Rui Fajardo General Manager

Dear Sir / Madam, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards Rui Fajardo General Manager

Dear Sir/Madam Hyong Ho,It was with great satisfaction that we learned that our efforts, aimed at providing our valued Guests with a good quality of service and welcome, were the subject of your appreciation. It was a pleasure to welcome you to the Hotel Vip Grand Lisboa & SPA and we hope to be able to welcome you again in the near future.We extend our best regards.

Dear Madam Darya,First of all, we hope you had a good trip home.We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies.We hope to be able to welcome you back soon and replenish your opinion regarding the levels of services offered. Best regards

Estimado Senhor Daniel,Agradecemos a sua preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos. É sempre extremamente gratificante ter este feedback por parte de quem nos elege. Muito obrigada pelos seus elogios. Significam muito para nós. Será um prazer voltar a recebê-la no Vip Grand Lisboa Hotel & SPA.

Caro signor Giuliano,Ti ringraziamo in anticipo per aver scelto il Vip Grand Lisboa Hotel & SPA per il tuo recente soggiorno a Lisbona e per aver dedicato del tempo per esprimere la tua opinione sulla tua esperienza, che apprezziamo molto.A nome di tutto il team, siamo dispiaciuti per quanto potrebbe essere accaduto e vi chiediamo di accettare le nostre più sincere scuse.Cordiali saluti

Estimado Senhor Ilidio,Agradecemos a sua preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos. É sempre extremamente gratificante ter este feedback por parte de quem nos elege. Muito obrigada pelos seus elogios.

Estimada Senhora Taliá,Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Agradecemos a preferência pelo Vip Grand Lisboa Hotel & SPA.Apresetamos os nossos melhores cumprimentos.

Cher Monsieur,C'est avec une grande satisfaction que nous avons appris que nos efforts, visant à offrir à nos précieux hôtes une bonne qualité de service et d'accueil, ont fait l'objet de votre appréciation.Ce fut un plaisir de vous accueillir à l'Hôtel Vip Grand Lisboa & SPA.Nous espérons pouvoir vous accueillir à nouveau dans un avenir proche.Cordialement

Dear Mr Prakash,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.It is always extremely gratifying to have this feedback from those who elect us.We have an iron and ironing board service, all you have to do is ask us and we would be happy to take you to your room. Please, during your next stay, which we hope will be brief, ask us for the same.Best regards,

Ex.mo. Sr. António Gil,Agradecemos desde já ter escolhido o Vip Grand Lisboa Hotel & SPA para a sua recente estadia em Lisboa, assim como os seus amáveis comentários sobre a qualidade dos nossos serviços. Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação.

Ex.mo.(a) Sr.(a),Agradecemos a sua preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos.Lamentamos pelo que possa ter sucedido, sobre o atendimento e pedimos que aceite as nossas sinceras desculpas.Melhores Cumprimentos

Caro Senhor Emanuel,Gratos por ter escolhido o Vip Grand Lisboa Hotel & Spa na sua mais recente visita a Lisboa. Muito agradecemos os seus agradáveis comentários, reforçando que é para a satisfação máxima dos nossos clientes, que trabalhamos todos os dias.Muito obrigada pelos seus elogios. Significam muito para nós.

Estimado Senhor David,Agradecemos desde já ter escolhido o Vip Grand Lisboa Hotel & SPA para a sua recente estadia em Lisboa, assim como os seus amáveis comentários sobre a qualidade dos nossos serviços. Foi um prazer recebe-lo no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

Dear Hervorragend,Thank you very much for taking the time to send us your comments.It was with great satisfaction that we learned that our efforts, aimed at providing our valued Guests with a good quality of service and welcome, were the subject of your appreciation.

Dear Razming,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value. It is always extremely gratifying to have this feedback from those who elect us.We extend our best regards.

Dear Mr Lasse Lund,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value. It is always extremely gratifying to have this feedback from those who elect us.It was a pleasure to welcome you to our Hotel and we hope to be able to welcome you again in the near future. We extend our best regards.

Ex.ma. Ms. Melanie,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.We extend our best regards. Patrícia Nogueira General Manager

Dear Sir Mohammad,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value. It is always extremely gratifying to have this feedback from those who elect us.It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA.

Dear Madam Gill,We thank you for choosing Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly value.It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA.

Estimada Senhora Maria,Agradecemos a sua preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos.Será um prazer voltar a recebê-la no Vip Grand Lisboa Hotel & SPA.

Dear Madam Elisa,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.Our Breakfast offers a varied option of gluten-free products.We understand and appreciate the comment you sent us, which was duly analyzed and debated with a view to improving the service.Best regards

Dear Madam Anna,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.We do not have information about Poland, so we do not understand your comment, nor the polar zone you refer to.We extend our best regards.

Estimada Senhora Mariana,Agradecemos o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos. É sempre extremamente gratificante ter este feedback por parte de quem nos elege. Muito obrigada pelos seus elogios. Foi um prazer recebe-la no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

Dear Sir Edmond,It was with great satisfaction that we learned that our efforts, aimed at providing our valued Guests with a good quality of service and welcome, were the subject of your appreciation.We hope to be able to welcome you again in the near future.Best regards.

Dear Madam Nancy,We regret that the Hotel Vip Grand Lisboa & SPA did not meet your expectations.Best regards,

Estimados Elodie e Claude,É sempre extremamente gratificante ter este feedback por parte de quem nos elege. Muito obrigada pelos seus elogios. Significam muito para nós. Será um prazer voltar a recebê-la no Vip Grand Lisboa Hotel & SPA.

Dear Sir/Madam,Thank you for choosing the Vip Grand Lisboa Hotel & SPA for your recent stay in Lisbon, as well as for your kind comments about the quality of our services.It was with great satisfaction that we learned that our effort, aimed at providing our esteemed Guests with a good quality of service and welcome, was the object of your appreciation.It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future.We send you our best regards.

Cher Monsieur Pierre,Merci d'avoir choisi le Vip Grand Lisboa Hotel & SPA, ainsi que d'avoir pris le temps d'exprimer votre opinion sur votre expérience, ce que nous apprécions grandement. C'est toujours extrêmement gratifiant d'avoir ces retours de ceux qui nous choisissent. Merci beaucoup pour vos compliments. Ils signifient beaucoup pour nous. Ce sera un plaisir de vous accueillir à nouveau au Vip Grand Lisboa Hotel & SPA.

Dear Madam,It was with great satisfaction that we learned that our effort, aimed at providing our esteemed Guests with a good quality of service and welcome, was the object of your appreciation. It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future. We send you our best regards.

Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Foi um prazer recebe-la no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

Estimado Senhor,Agradecemos a sua preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo dispensado a emitir a sua opinião sobre a sua experiência, que muito valorizamos. É sempre extremamente gratificante ter este feedback por parte de quem nos elege. Muito obrigada pelos seus elogios. Significam muito para nós. Será um prazer voltar a recebê-la no Vip Grand Lisboa Hotel & SPA.

Cher Monsieur/Madame,Merci d'avoir choisi Vip Grand Lisboa Hotel & SPA, ainsi que d'avoir pris le temps d'exprimer votre opinion sur la qualité de nos Services.Nous avons une indication au rez-de-chaussée de la réception avec des informations indiquant que notre piscine est située au 1er étage.Ce fut un plaisir de vous accueillir dans notre hôtel et nous nous réjouissons de vous accueillir à nouveau dans un proche avenir. Nous vous adressons nos meilleures salutations.

Dear Madam,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

Dear Sir ,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement.On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies.We hope to have the pleasure of having you as our guest once again, in order to regain your confidence.Best regardsPatrícia NogueiraGeneral Manager

Cher Monsieur ,Nous vous remercions pour vôtres commentaires concernant la plus récente visite au Vip Grand Lisboa Hotel & SPA. Après analyse, nous avons mis en place une procédure interne en vue d'amender les points que vous avez mentionnés et qui nous donne une opportunité d'amélioration.Au nom de toute l'équipe, nous regrettons ce qui s'est passé et nous vous demandons d'accepter nos sincères excuses.Nous espérons avoir le plaisir de vous recevoir à une prochaine occasion afin de regagner votre confiance.CordialementPatrícia NogueiraDirecteur Général

Dear Madam,We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services.It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service.We look forward to welcoming you again in the near future.Kind regardsPatrícia NogueiraGeneral Manager

Dear Sir,The Hotel Vip Grand Lisboa & SPA is not located in the center of the beautiful city of Lisbon, however we regret that when making your reservation you chose a hotel unit far from it.

Dear Sir,We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies. We hope to have the pleasure of welcoming you back at a next opportunity, in order to regain your trust.Best regards

É com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Foi um prazer recebe-la no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

Dear Madam, Thank you for choosing the Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly value. It is always extremely rewarding to have this feedback from those who choose us. Thank you very much for your compliments. They mean a lot to us. It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA.

Dear Sir/Madam,On behalf of the entire team, we are sorry for what may have happened, and we ask that you accept our sincere apologies. We hope to have the pleasure of welcoming you back at a next opportunity, in order to regain your trust.Best regards

Ex.mo. Senhor,Muito obrigado pelo tempo dispensado ao fazer-nos chegar os seus comentários, que lemos com a máxima e devida atenção.Vamos analisar a situação descrita com vista à melhoria do serviço, o qual não corresponde de todo ao Serviço que pretendemos prestar.Em nome de toda a equipa lamentamos pelo que possa ter sucedido, e pedimos que aceite as nossas mais sinceras desculpas.Cordialmente,

Dear Madam,Thank you for choosing the Vip Grand Lisboa Hotel & SPA, as well as for taking the time to express your opinion about your experience, which we greatly appreciate.It was a pleasure to welcome you to our Hotel and we look forward to welcoming you again in the near future. We send you our best regards.

Cher Monsieur, Nous vous remercions d'avoir choisi Vip Grand Lisboa Hotel & SPA pour votre récent séjour à Lisbonne, ainsi que vos aimables commentaires sur la qualité de nos services. C'est avec une grande satisfaction que nous avons appris que nos efforts, visant à offrir à nos hôtes estimés une bonne qualité de services et d'accueil, ont été l'objet de votre appréciation. Ce fut un plaisir de vous accueillir dans notre hôtel et nous sommes impatients de vous accueillir à nouveau dans un proche avenir. Nous offrons nos meilleurs vœux.

Cara Senhora,Agradecemos a preferência pelo Vip Grand Lisboa Hotel & SPA, assim como o tempo que dispensou a emitir a sua opinião sobre a sua estadia. É extremamente gratificante receber feedback positivo por parte de quem nos elege. Muito obrigada pelos seus elogios. Significam muito para nós. Será um prazer voltar a recebê-la no Vip Grand Lisboa Hotel & SPA.