The room was dirty, there was hair on the bed, tub and shower. We asked for new sheets and the said they don't clean the room during our stay so we had to put it on ourselves. When opening the beg of new sheets there was a long hair right on top. We showed the front desk and they were not apologetic, all they offered was for someone to come make our bed but refused to actually "clean" the room. Another thing is that the fire place gives off heat at all times, we asked the front desk and they said you can't fully turn it off. Other than that the room was nice.