4/10 (不満)
宿泊されたお客様
2023 年 1 月 6 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Worn down flat with terrible service
Ok, the good things:
- Clean
- Great location
- The heater worked
Now for the not so good things:
- The pictures are old, the flat is worn down
- There were no chairs to sit on at the table
- Several lightbulbs were missing
- No Wi-Fi
- The service level was terrible
- The Emergency exit
We booked the flat to be able to cook/heat some food and have meals at home. However, there were no chairs to sit on. (In the picture, there are four chairs).
When we contacted the service number and e-mail (on a twice-daily basis), we got the response that somebody would come and fix the problems, bring some chairs and fix the Wi-Fi. However, for the duration of our five-night stay, nothing happened. We got some e-mails saying that they were doing everything they could to sort it out, but again, no one showed up and fixed the issues.
This place needs to step up on their maintenance to live up to its potential.
Not sure about the emergency exit regulations in Belgium, but to open the emergency exit, you needed to unlock two separate locks with your key in a manner that did not make us feel very safe.
宿泊されたお客様
2022 年 12 月に 5 泊滞在
