Find hotels near Laxmi Vilas Palace, Vadodara from ￥5,252

"Yes"

"The service was good, and our stay was nice. "

"Clean room, Staff are incredibly friendly especially the chefs"

"Nice location. Buffer good"

"The bathroom is very small. Limited choices in Dining. The service in dining is poor and with attitude. No parking for cars. Housekeeping services were excellent. The plus point is it's close to business and shopping areas and railway station and airport. "

"Excellent brand new build hotel. Very co-operative and friendly staff. Very convenient location from bus and railway station. Services are good. Very neat and clean place. Can not find better than this hotel to stay. "

"Too old "

"Very good"

"The hotel has some great features, but the overall experience was underwhelming due to poor customer service and professionalism. Pros: • The hotel was clean and well-maintained. • The location was convenient, making it easy to explore the surrounding area. • Rooms were spacious, with good temperature control. Cons: • Check-in experience: The process was confusing. Initially, the staff insisted on a physical passport copy for check-in, but then suddenly changed their stance and said a copy of an “Adhar card” would suffice. This lack of consistency was frustrating. • Breakfast issues: The next morning, we were told we weren’t on the breakfast list. When we provided proof, the staff just took a random screenshot of our booking, which didn’t even have the hotel name on it. This raised serious concerns about their integrity and process. • Unprofessional pressure for reviews: Room cleaning staff asked for an immediate review while cleaning, which felt intrusive and inappropriate. • Lack of customer focus: Overall, the staff seemed to lack the training and understanding to ensure a seamless and professional experience for guests. Final thoughts: While the hotel itself is clean, comfortable, and well-located, the lack of professionalism and customer focus leaves a lot to be desired. If management improves their processes and staff training, this could be a much better experience."