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スプレンディード ホテルの口コミ

3.5 out of 5
スプレンディード ホテル
Alfonso, Tagaytay, Laurel, Cavite

口コミ

7.4

良い

評価 10 - 104 件の口コミ中 27 件が非常に良い" "
評価 8 - 104 件の口コミ中 43 件が良い" "
評価 6 - 104 件の口コミ中 15 件が普通" "
評価 4 - 104 件の口コミ中 12 件が不満" "
評価 2 - 104 件の口コミ中 7 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

4/10 (不満)

YASUNOBU

気になった点 : スタッフとサービス、客室の快適度
宿泊だけと割り切りが必要なホテル
宿泊だけ､ランドリーサービス無し、バスタブはあるが温かいお湯が出ない、ホテル内にコンビニ無し、タクシーを呼ぼうにもこの辺りにタクシーは無い、などサービスと快適さは望めないホテル ゴルフ場に併設のホテルながらゴルフをやった後の衣類の洗濯が出来ないとは？？
2019 年 2 月に 2 泊滞在
kierからの返信 (投稿日 : 2019 年 5 月 13 日)
Hello Yasunobu, we want to thank you for your comments, and we're extremely sorry to hear about your experience.But please trust us, this is not a usual occurrence in our business, We want to address all your concerns and see that something like this never happens again.Hope you will give us a chance to make things right

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
外観と、部屋飲み設備のクオリティーのギャップがある。 ミニショップが施設内にあれば便利だと思う。
2019 年 1 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、客室の快適度
ホテル位置が違ったのは、致命的
ホテルの予約ページのホテル位置と実際のホテル位置が違っているので、注意してください。 交通手段を持ち合わせていないとホテルからの外出は、難しいと思います。 ホテルは清潔感があって、部屋の設備は、良いと思います。 ただ室内にホテルガイド等の説明するものは無いため、レセプションに直接聞くしかありません。 現地の人かゴルフをする人にお勧めのホテルです。
2017 年 12 月に 3 泊滞在
Marjorie Tacataniからの返信 (投稿日 : 2018 年 1 月 26 日)
私たちのホテルでのあなたの最近の滞在のあなたの率直なレビューをありがとうございました。 皆様のご意見は私どもにとって非常に貴重です。 更新が必要なホテルについてのご意見をお待ちしております。 これから数ヶ月以内にこれらのアップグレードの多くを実施する予定であることを発表することは喜ばしいことです。 魅力的なホテルを大切にしておりますが、私たちの最優先事項は、非常によく管理された快適な雰囲気を提供することです。 私は、あなたが私たちの財産への別の訪問についてあなたの心を変えるようにあなたを説得することができることを願っています。 新しい、改良されたホテルにあなたを個人的に歓迎することは、とても楽しいことです！ 多くの賞賛を得て、 Splendido Hotelファミリー

6/10 (普通)

GEORGE

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
サービスの質
従業員の教育が全くなっていない。食堂では注文を忘れて1時間以上待たされたあげく、ラストオーダーが終了して夕食抜きになった。
2017 年 6 月に 2 泊滞在

6/10 (普通)

Angel

2024 年 4 月に 5 泊滞在

8/10 (良い)

Rene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Decent hotel. A little deceiving to where the pool is located in the property. It was a walk away in another building which was quite inconvenient. Didn’t have a restaurant in the property or anywhere around, had to drive to the nearest restaurant. The views were amazing though from our room.
2024 年 2 月に 1 泊滞在
Splendido Teamからの返信 (投稿日 : 2024 年 2 月 23 日)
Greetings from Splendido Hotel!Thank you so much for your kind words. It's our pleasure to give you the best experience that you deserve. Looking forward to welcoming you home soon again. :)Thank you and God bless,Splendido Team

8/10 (良い)

Josephine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel but it’s far from the city proper. Every time we need to eat and shop we have to take a taxi which additional to our budget. The restaurant in the hotel closes early and at breakfast there’s not much choice. Otherwise, have a nice view of the horizon including the Taal volcano.
2024 年 1 月に 4 泊滞在
Splendido Teamからの返信 (投稿日 : 2024 年 2 月 23 日)
Greetings from Splendido Hotel!Thank you so much for your kind words. It's our pleasure to give you the best experience that you deserve. Looking forward to welcoming you home soon again. :)Thank you and God bless,Splendido Team

10/10 (非常に良い)

Marjune

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pillow needs to be change. It’s hard to sleep.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing Stay at This Hotel
My stay was relaxing. The surroundings were quiet. I had a great night’s sleep.
2023 年 11 月に 1 泊滞在

4/10 (不満)

Herlino

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Washroom is not in good condition, bathtub is clug, room temp is so hot because of AC is not working to its potential. Room is not properly clean at all.
2023 年 8 月に 1 泊滞在

4/10 (不満)

Dionysius

2023 年 5 月に 2 泊滞在

8/10 (良い)

Selaphares

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 3 泊滞在

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly and helpful staff
Hotel was very clean and tidy. Staff were very friendly and helpful. Only downside was that the swimming pool needs sun parasols to make it more comfortable for guests to stay around the pool.
2023 年 5 月に 6 泊滞在

8/10 (良い)

Lim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

Mari luisa

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Teresa、Elk Grove

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Siperb
2023 年 4 月に 2 泊滞在

2/10 (非常に不満)

Elaine

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The resort itself is beautiful specially the breath taking lake view, you can see the sunrise from your window. Here comes the negative experience, I booked my family 5 Deluxe room for a quick get together and made sure they took care of the staffs but what I did not like is when they charged them for a towel stain?! Seriously?! (A simple stain towel issue and the way the staff handled the situation). I am very disappointed! My family have been generous to kind employees there but wrong FrontDesk and Management will ruin the good experience for your guests.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Priscilla

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
location
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Lyle

2023 年 2 月に 6 泊滞在

6/10 (普通)

Jonas

気になった点 : スタッフとサービス、客室の快適度
Bring own food and service
The door men were very nice and helpful, the reception were always staffed, but mostly unhelpful. The information provided prior to arrival about opening hours for the different activities were incorrect, we only found out of this because other people used them and therefore asked the staff. The pool area was nice, not to many chairs but it wasn’t a problem. The pool was about 1.2m deep all the way, which was fine to play and swim in. The restaurant did not have any vegetarian options for breakfast and the coffee tasted poor quality coffee and chlorine.
2023 年 3 月に 2 泊滞在

2/10 (非常に不満)

Roberto J

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
DIRTY AND STAFF IN FRONT DESK NOT UPDATED

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在

8/10 (良い)

Reynaldo

2022 年 3 月に 1 泊滞在

8/10 (良い)

JEFF

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Hotel has a great view of taal lake.
2022 年 3 月に 7 泊滞在

8/10 (良い)

Ana、Arizona

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is perfect. It’s close to the wedding that we attended.
2019 年 12 月に 1 泊滞在
Jhenからの返信 (投稿日 : 2020 年 3 月 6 日)
Dear Ms. Ana, Greetings from Splendido Hotel! Thank you so much for taking the time to share your comments. That’ll put a smile on our face for the rest of the day! It was a pleasure to have you. We are looking forward to welcoming you again home soon. Thank you and Godbless, -Jhen Reservations

10/10 (非常に良い)

Menchu、Washimgton

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is really nice, with the view of golf club. The breakfast that they serve is really good and delicious. The staff were so nice specially the server in the dining area. The front desk was also pleasant. The only thing in this hotel they do not have face towel becausevwhen I called the front desk and asked for face towel the housekeeping brought us the complete set of towels without wash cloth or face towel. I hope someday they will provide it but otherwise I will still recommend and will go back to this place when we will be in Tagaytay.
2019 年 12 月に 2 泊滞在
Jhenからの返信 (投稿日 : 2020 年 2 月 5 日)
Good day! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you and Godbless,

8/10 (良い)

Leilanie

2020 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス
Subpar
Service was not good, the night manager at check in wasn't clear about which tower the hotel room was in. Room service and minibar advertised as features in Hotels.com did not exist. No complimentary water in the room upon arrival and had to be requested, though delivery time is slow. No coffee available except in the lobby and when asked if this was available, said only after 2pm. Bathtub immediately clogged when used and the toilet had a smell. Needs a car to access other facilities. Restaurant had many things not available.
2019 年 12 月に 2 泊滞在
Jhenからの返信 (投稿日 : 2020 年 2 月 29 日)
Good day! We would like to extend our sincerest apologies concerning all the issues that you have faced.We pride ourselves in maintaining the highest quality standards for our customers. Rest assured that it won't happen again. We are looking forward to serve you again soon. Thank you and Godbless, -Reservations Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
They need to update their systems - still has a lot of paper. Our bathroom had a leak so the floors around the toilet was always wet. Reported it to them and they said they will check. Other than that - beautiful hotel with a beautiful view.
2019 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was pleasing except for the breakfast food. It would have been better to pay for the cheaper room as the food was below par.
2019 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parking, lobby, and room quite good, and looks as good as pics. Far from city centre, and car is a must. Just a safety measure, they should install a grab bar for the tub. Water temperature for tub is disappointing, as it only reaches warm shower levels. Location of aircon is also inappropriate, resulting in cold to be opposite the bed area. It's also true that hallway noise is loud while inside the room, likely due to tiles instead of carpet. Not so many were booked during our stay, so quite peaceful.
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 2 泊滞在
Kierからの返信 (投稿日 : 2019 年 9 月 8 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

4/10 (不満)

宿泊されたお客様

2019 年 8 月に 1 泊滞在
Kierからの返信 (投稿日 : 2019 年 8 月 31 日)
Good Day Thank you for leaving review like this, on our part we will make sure that the next time you visit us, it will be for highest rate to satisfy your stay here at Splendido Hotel -Kier Reservations

8/10 (良い)

宿泊されたお客様

2019 年 7 月に 2 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

8/10 (良い)

Mike、Manila

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room, breakfast inclusion, location and amenities are satisfactory for the price.
2019 年 7 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Not too crowded.
2019 年 7 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

10/10 (非常に良い)

Czarina Bianca

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Everything is great except for some chipped laminated wood in the side table and uneven paint on the wall. Also, the location is good especially if you’ll be attending a wedding in the chapel on the hill area. :)
2019 年 7 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
charge on towel use
Pool was far from the hotel itself, walking distance but you would be walking against gravity (slope) yes there is a shuttle going there but im disappointed it wasnt automatically offered to me considering that I have a 7 yr old child with me, we experienced walking there anyway. Guests will be charged of towel use at the pool area (its my first time to encounter this, as hotels have towel cards for borrowing towels or you just log in your name and room number for towel issuance, and mind you, even 5 star hotels dont charge their guests for such use of towels, its part of hotel services offered to guests)
2019 年 7 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 31 日)
Dear Guest, we would like to extend our sincerest apologies concerning all the issues that you have faced.We pride ourselves in maintaining the highest quality standards for our customers.So, we hope you will give us and opportunity to make it up to you on your future bookings here at Splendido. -Kier Reservations

8/10 (良い)

Majay、Taguig

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wifi connection is poor. Very few food choices at the beach club restaurant (bring your baon) No other restaurant near the hotel. Besides, the hotel is far from the road. Better to bring car than to commute. Amenities and facilities are good. If you are looking for a relaxing place to rest and to have a peace of mind, away from the city crowd, try this hotel. Nice view of taal volcano.
2019 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 6 月に 2 泊滞在
kierからの返信 (投稿日 : 2019 年 8 月 18 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

6/10 (普通)

Raul Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
At the desk I saw a cucaracha go over the girl who was doing our checking in And the room where we must stay was no done yet The housekeeper forgot to cleaning and always we have to call to them to bring our shower gel and the water But the hotel was good and the room also clean but staff a little crazy
2019 年 5 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Satisfied
2019 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 1 泊滞在

10/10 (非常に良い)

Camilo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent getaway
Excellent getaway! Two nights are not enough! Facilities are great
2019 年 5 月に 2 泊滞在
Kierからの返信 (投稿日 : 2019 年 5 月 13 日)
Hi Camilo, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 5 月 13 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2019 年 4 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 5 月 13 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 5 月 13 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

10/10 (非常に良い)

宿泊されたお客様

2019 年 3 月に 1 泊滞在
kierからの返信 (投稿日 : 2019 年 5 月 13 日)
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again