Find hotels in Las Conchas, Puerto Peñasco

"Pros: The property was able to let us check in early when requested when we arrived in town earlier than expected. Con: We arrived to an open gate so did not anticipate there would be issues later. After returning from dinner that night, we found ourselves locked out of the property when the provided key to unlock the front gate failed to work. Despite being responsive by phone, the property reported the key should work and had no staff on-site to help. ​My daughter and I waited outside for an hour until the property reached out to another guest to let us in. The key was replaced the next day, but being stranded at night and told the key "has been working for years" when it clearly didn't work was unacceptable. I would recommend this property have a better backup system for guests."

"Excellent location,with everything to enjoy vacation at the fullest "

"The property has been upgraded since our last visit. Refrigerator & micro not here before. The food at the restaurant has also improved."

"Amazing place once they have the renovations complete it will be even better. "

"Hotel was good overall "

"1st time stay at a condo we always stay in a house. 1st night my son was in the pool cut his foot with glass that was in the pool! Looked for employees no where in sight had to go get security who was the only person who can help that was onsite. Asked for a 1st Aid kit they didn’t have nor one bandage. My son bleed outside of the pool no one cleaned up the security only took out big pieces from pool never closed down the pool had to tell personnel the next morning about it because he stated no one told him and he went and shut it down. Till 12pm we put chairs and warned ppl as they approached the swimming area. Called my hostess never responded till next day didn’t try to make it right when I told him we had to drive at night to the nearest Walmart to buy bandages and ointment to clean my son’s wounds. Next day we had to ask for toilet paper n towels they didn’t have enough. Also no family games no spices no extra pillows or blankets. The location of the place was prime for that I give them 5 Stars but services and Alfredo 0 stars. He could of tried to make it right we where to stay 3 days but we cut our trip short to two days. "

"Our room was very clean. We were on the first floor with the pool right outside the sliding door, and people were sitting right there. Hotel is clean, but needs some updating. The staff were amazingly friendly and helpful."

"We had a quiet and relaxing stay, Gary checked in on us day 1 and made sure everything was ok."

"Host was very accomondating and the location was ideal. "