朝食 (ビュッフェ)、毎日提供 (1 名様 18 MYR)
利用可能日を確認

リヴェラ イン ランカウイの口コミ

3.5 out of 5
リヴェラ イン ランカウイ
Lot 290, Kampung Padang Lalang, Kuah, Langkawi, Kedah

口コミ

7.0

良い

評価 10 - 65 件の口コミ中 7 件が非常に良い" "
評価 8 - 65 件の口コミ中 27 件が良い" "
評価 6 - 65 件の口コミ中 22 件が普通" "
評価 4 - 65 件の口コミ中 7 件が不満" "
評価 2 - 65 件の口コミ中 2 件が非常に不満" "

7.2/10

清潔度

7.4/10

スタッフとサービス

6.0/10

設備とサービス

6.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

takashi

2023 年 8 月に 5 泊滞在
Riverra Teamからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Mr Takashi,Good afternoon,Thank you for your time reviewing us and we are wishing you to have a pleasant day.

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度
普通です。
期待した割に普通でした。プールを楽しみにしていたのですが、狭く、水は濁っていてしかも現地のお客さんは服を着たままでプールに入るので日本人には無理ですね。 部屋はコネクティングルームのようで、隣の家族の声が普通に聞こえて煩かったです。 簡素でしたが朝食付きなのは良かったです。

8/10 (良い)

Anthony

2023 年 11 月に 7 泊滞在
Riverra Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

4/10 (不満)

hafiz aftab

気になった点 : スタッフとサービス、客室の快適度
2023 年 9 月に 2 泊滞在
Riverra Teamからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Mr Hafiz,Good afternoon, Thank you for your time reviewing us.

2/10 (非常に不満)

YRIS DEL CARMEN

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Las limpiadoras robaron dinero y no se responsabilizaron de nada.
2023 年 6 月に 3 泊滞在
Riverra Teamからの返信 (投稿日 : 2023 年 7 月 10 日)
Hello and good morning Ms/Mrs Urruticoechea Greetings from us at Riverra Inn Langkawi, We are very sorry to read your comments about our hotel and staffs during your stay with us recently. Regretfully and our apologies that none of our staff are able to speak Spanish as you and your friends are aware that neither any of you can speak English except only a very few words, Most of the time during the stay, you and your friends communicate with the staff by using sign language and few English words. They have tried their very best to understand and try to help whatsoever you and your friends requested i.e with booking grabs and location to Pharmacy etc etc... We have never received any complaints from you and your friends during your 4 days stay with us. We are really sorry that you found the room not to your liking. Our apologies. We also would like to enlighten you regards to the missing money in your room as you,ve claimed. On the late night of 19th June, the day before your check out date (20/06) you and your friends came to the receptionist around 10.45PM informing her that your money have been stolen from the room. By the time she understand what your friend are telling her it is already 11.00PM and She had tried her very best to handle the situation and tried to call the housekeeping staff as requested by all of you.Please bear in mind at that time most of them are already asleep since they have to be back to work early the next day.Your friend are already at the hotels earlier that day around 5PM which at that time until 6.15PM all the Housekeeping staff is still in the hotels. If she can notify us earlier before 9 pm we are very sure that we are able to call them back as requested. The manager tried to reach you early the next morning but all of you have already check out around 6.30 am. We also would like to inform you that all our staff has been working with us more than 3 years and during this time we have never ever had any complaints from any of our guests that their money or belongings has been stolen from the rooms. During your stay with us if you recalled there is one incident when one of your friend had left and forgot about her handbag at the lobby area and our staff found it and she returned it back to your friend. We are really sad of the accusation "stealing" you and your friends have made towards our staff. Wishing you a nice and happy day Thank you Regards The management, Riverra Inn Langkawi.

10/10 (非常に良い)

Mohamad hizam bin abu ba

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Riverra Teamからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Mr Hizam, Good evening to you, Thank you for your time reviewed your stay with us. Looking forward to welcome you again and have a pleasant day. Stay safe and well. Regards, Riverra Team

4/10 (不満)

Muhd

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Everything about resort is good . Very bad when I check in don't have breakfast but in web Expedia promotion room with breakfast
2019 年 12 月に 1 泊滞在
Reservation.からの返信 (投稿日 : 2020 年 2 月 6 日)
Dear Mr Muhd, Greetings from Riverra Inn Langkawi. We thank you for your kind feedback and we are glad that you had a good stay with us recently. We are regret and very sorry during your uncomfortable stay with us and we will improve our service in future. One behalf of the managment we would like to thank you for staying with us and we are looking forward to welcome you back to Riverra Inn Langkawi for more memorable experience. Best Regards, Reservation.

8/10 (良い)

宿泊されたお客様

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall Good
2019 年 10 月に 2 泊滞在
Sarinaからの返信 (投稿日 : 2019 年 10 月 22 日)
Thank You

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff n wonderful stay
2019 年 9 月に 1 泊滞在
Sarinaからの返信 (投稿日 : 2019 年 10 月 22 日)
Thank You so much please come again

6/10 (普通)

Nisha、KL

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Hotel was clean but breakfast not that much impress; Food not tasty and no variety
2019 年 6 月に 3 泊滞在

8/10 (良い)

Fatama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
2019 年 5 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall is okay
2019 年 4 月に 2 泊滞在
The Manageentからの返信 (投稿日 : 2019 年 4 月 23 日)
Warmest Greeting from Riverra Inn Langkawi. Thanks for choosing us for your stay and do appreciate your enjoyable stay in here. We are always welcome you and your family in future. Best Regards

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Needed at least a mini fridge in the room and a kettle for coffee. Food was nice
2019 年 3 月に 5 泊滞在
shimaからの返信 (投稿日 : 2019 年 4 月 10 日)
Thank you for feedback..We will try to improve and give best service to our guest :)

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Plenty car parks and the room is quite clean... Breakfast need to be improve and the plug inside the room is not working and not enough for charging more than 1 device as one of the 2 plugs is broken... Room don’t have extra lock except the door hander...feel not so comfortable with only one basic lock. Swimming pool is small and not so clean... Overall is good and worth for the price...
2019 年 2 月に 1 泊滞在
Management からの返信 (投稿日 : 2019 年 4 月 12 日)
Greetings from Riverra Inn! We noted for the feedback and we look into this matter. We look forward to welcome you again with better experience. Thanks

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
Hotel ok but need a mini fridge in room and swimming pool very dirty. Surrounding of swimming pool need to be improved with more clealiness as very dirty and not maintained. Have sport light on at night at swimming pool so that visitors can hang round to eat or chit chat at the side of swimming pool. Swimming pool side is very dissapointing not maintained.
2018 年 12 月に 3 泊滞在
Melvinからの返信 (投稿日 : 2019 年 1 月 16 日)
Greetings from Riverra Inn! We noted for the feedback and we look into this matter We look forward to welcome you and your guest again with better experience.

8/10 (良い)

ZULAZRI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 2 泊滞在
Melvinからの返信 (投稿日 : 2019 年 1 月 16 日)
Greetings from Riverra Inn! Thank you for the review. We look forward to welcome you and your guest again with better stay experience.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 1 泊滞在
Melvinからの返信 (投稿日 : 2019 年 1 月 16 日)
Greetings from Riverra Inn! Thank you for the review. We look forward to welcome you and your guest again with better stay experience.

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
2018 年 8 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2018 年 8 月に 2 泊滞在

4/10 (不満)

MrsNobody、MY

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Terrible experience
When my whole family reach hotel , i get wrong room type. i booked 2 standard 2 single beds room , one of the room with extra bed , but 2 room also double bed no any extra bed and the room smell vry bed ! After complain and staff change room for us , but for my corner room with extra bed, the room is not clean and the TV not function at all!! Ask for technician repair for 3 days also no respond, staff only answer will get someone to fix later. AND the room not only physically dirty but also got me haunting experience. Another room is fine. Welcome to stay if you like to have a special memory.
2018 年 5 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、客室の快適度
The location is excellent, very near town. But the cleanliness is terrible, the floor is so oily, the wall is dirty, and there's some stains on the pillow case. Amd the towel provided is also looks dirty. Lighting in room isn't enough. The shower is not baby friendly. No room service after instruction but done room service even already told not to do it. Won't book the same hotel next time
2018 年 6 月に 3 泊滞在

4/10 (不満)

Lise et Rejean、Salaberry de Valleyfield, Québec, Canada

気になった点 : 施設のコンディションと設備
Grande déception Déception en un mot
Chambre 175 sans papier de toilette, ni bouilloire comme sur des photos publiées et surtout sans balcon comme faussement décrit sur les sites de réservation. Petit déjeuner inclus moins que moyen sans oeufs. Tout était froid et le jus était comme de l'eau colorée. Loin de la cohue du centre-ville donc coin tranquille. Beaucoup trop cher pour ce qui est offert. 3 canaux de TV allo câble ! Wifi très lent dans la chambre
2018 年 4 月に 1 泊滞在

6/10 (普通)

Bella、MY

Nice hotel.
Got private swimming pool. Nice hotel. Close to Jetty and other eating places..
2018 年 2 月に 3 泊滞在

8/10 (良い)

SITI NORNAZIRAH

良かった点 : 清潔度、スタッフとサービス、客室の快適度
BILIK YANG SELESA
Tempat yg strategik utk penggemar shoping. Sarapan yg sedap,, tapi lebihkan pilihan menu. Bilik yg selesa, utk family yg ramai, bilik perlu dibesarkan lagi.. Sila bekalkan peti ais dan water heater utk diminum. Air panas di bilik mandi kurang panas.
2017 年 9 月に 2 泊滞在

8/10 (良い)

Liang Thai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Value for money
No frills hotel with basic cleanInes and decent breakfast provided. Location is quiet and is about 10 min walk to the nearest convenience store and some eatery. Overall value for money.
2017 年 8 月に 3 泊滞在

6/10 (普通)

Manmohan

Bacis hotel very difficult if no own transport
It simple hotel far from town and bacis facility. It would it be better if mini fridge is provided.
2017 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Nice hotel, quite place...
Everything was good but the breakfast is 4/10... The juice like a r.o water.. No tissue only toilet tissue soap, ashtrays...

6/10 (普通)

Adisak

It's o.k.
It o.k. for staying

6/10 (普通)

Rakesh

Comfortable

8/10 (良い)

CT、Penang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Location close to Jetty n town
Clean and adequate room facilities for sleep n rest after a day out exploring the island.

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Close to town but lack of cleanliness. Ok only for short trip

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Convenient hotel with good service
I book a family room for 2 nights. Room is clean but short of some amenities, make sure you be prepared. My family having problem to sleep on the 1st night due to noise from aircond unit. Feedback to the front desk on the next morning, problem solved when we return to hotel in late evening. Due to a tight schedule, I don't get the chance to use the swimming pool. Hotel is near to Kuah town, a good place to shop and look for food. However is a bit far from main rood, it would be good if you rent a car. For a visitor on tight budget, Riverra Inn worth at the price.

8/10 (良い)

mohd zul

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
convienent and clean hotel
i book 2 rooms. both room in nice condition. enjoy our stay.

6/10 (普通)

宿泊されたお客様

6/10 (普通)

SASIDRAN

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel Normal
Needs more improvement in housekeeping & breakfast that is being provided. cleanliness needs to be look into.

8/10 (良い)

Jenny 、NRW

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Zu empfehlen!
Das Personal ist sehr nett und hilfsbereit. Das Hotel ist relativ neu, weshalb die Zimmer in einem hervorragenden Zustand sind. Wenn es was zu bemängeln gäbe, wäre das zum Einen die Auswahl beim Frühstück (Toast, Rührei, Marmelade und lokale Speisen wie Reis,Bohnen und Nudeln), wobei für uns meist extra nochmal frisches Rührei gemacht wurde und zum Anderen die Poolanlage, die zwar neu aber nicht besonders schön war (überfüllt Mülleimer, verdreckte Sanitäranlagen). Die Lage des Hotels ist sehr nah zum Zentrum und den stattfindenden Nightmarkets.

8/10 (良い)

izwah、negeri sembilan, malaysia.

良かった点 : 施設のコンディションと設備
nice hotel for family
overall is a good stay..some improvements needs to be done.no door tag for do not disturb or clean up room. you should consider to opt for balcony for future extension.

8/10 (良い)

puvan、s

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
nice hotel.. value dor money. near to night market
it was nice. a hotel just for rest. asvisable to have a rent car if have not booked any tour, since its abit far from the main room.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
Poor maintenance
Feel uneasy - poor served towel, dirty floor and spotting bed sheets, slow internet connection, poor sound proof wall, 3 tv channels and no breakfast provided.

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
This hotel quite small, this hotel not have a freezer.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The room and the toilet is a bit small, not enough space to hang the clothes. It is better if complete toiletries is given. Overall is ok

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Sesuai untuk penginapan
Family trip dengan 4 orang anak.Kebersihan yang baik.Memenuhi keperluan asas sebagai tempat penginapan.Sesuai dengan harga yang ditawarkan.Cuma ruang bilik yang agak sempit untuk seisi keluarga.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Vi tyckte om det här hotellet. Skönt med pool vi var ensamma vid den varje dag. Vi hade inget kylskåp som det stod att man skulle ha. Personalen var trevlig,

4/10 (不満)

Expedia Program

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

shanmuganathan、Kulim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Riverra Inn was awesome
This was one of our best stay that we have ever had.All the services and facilities was provided.I would just like to add on for a suggestion, if there would have been a Mart it would be great for us to buy some things like toothpaste and so on

6/10 (普通)

Selam Selman、Sweden

良かった点 : 清潔度、スタッフとサービス
Avkoppling
Hotell ligger inte nära stränder

8/10 (良い)

Siti Zuriana Faradhila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was pleasant to stay, though the breakfast provided has room for improvement.

6/10 (普通)

Nooriyati