I am sorry to say that this was a situation of someone not doing their due diligence to ensure the space was appropriate to meet their personal needs. During our initial communication Dolores stated her husband "has mobility issues", which can mean many, many different things. At no point did she mention he was entirely dependent on a wheelchair to get to and into the unit. She asked if there were steps to get to the unit or steps inside the unit. And although there are no steps to get to the unit or into the unit itself, I did say there is one low step up to get onto the deck and a grassy slope going down to the unit....a slope, most definitely not an embankment or a hill. I went further than trying to describe it...I sent her detailed pictures showing exactly what the access looked like...to which she replied, "great, I am booking now". If she had told me the only way for him to get to the unit was in a wheelchair, I would have most certainly advised against it...as my unit is not advertised as wheelchair accessible. Also, my description does in fact state it is a walk out basement, so this should not have been a surprise....and we have rented to many seniors with no issues. And as for being unavailable when she wanted me to call her, I was on a plane at the time...but communicated via the app (as is the policy) as soon as I could. Given their abrupt exit, I knew it would prove difficult to try and re rent the space on such short notice but did offer to refund for the remaining unused days if I did get it rented...to which she replied, "thank you for your help". I even went as far as posting it on several social media groups to try and get it rented. When I personally rent a place, I thoroughly read the description, examine photos carefully and ask important questions if something is unclear, especially if I have very specific needs...such as needing it to be wheelchair accessible. In the past I have given refunds for many reasons...hurricanes, snowstorms and someone actually showing up a week early when they booked the wrong dates (and then finding them a new rental). But in this case I feel as though I fulfilled my responsibility by given a very detailed description/photos and answering questions based on the information she gave me, which did not include even the mention of a wheelchair.

Thanks very much Abtin...it was a pleasure hosting you both...Come again!

Thanks Cari Ann, We are thrilled you felt comfortable and that you enjoyed your stay. Please come back anytime!

Awe thanks very much Robert, I am so glad you found our placed to be a suitable and comfortable place to stay while exploring the area. You were great to have around and would welcome you back anytime. Thanks again.

Hi Ashok, You and your wife were a real pleasure to host and I'm thrilled you enjoyed your time in Nova Scotia (before Fiona hit). I'm just sorry I was able to personally meet you but my husband spoke very highly of you and said you were very sweet and he enjoyed chatting with you. Safe travels and be well.

You folks were real gems to host and hope you make your way back here one day....you are always welcome. And I'm so glad you were able to visit our beautiful province.

Thanks John....Glad you enjoyed our place and our beautiful province. And many thanks for leaving our place in perfect condition...come again anytime.

Hi Andrea, I am so happy you loved the space and felt comfortable. We try to make your stay welcoming, as if you are at home. So thank you for your kind words, they are greatly appreciated and I hope you come back again...You were the perfect guests!

Thanks very much Monique....You and your husband were a treat to have around and I am so happy you got to explore and enjoy our beautiful province as much as you did. And I cannot tell you how appreciative we are that you took such great care of our place...Dream Guest! Come back again anytime.

Thanks so much Jillian for your kind words, they really mean a lot to me. We all have to start somewhere as a host and as a guest...you had no reviews, this was your first time....Well, I am glad you chose us and I'm glad I took a chance on you! You all were great to have around and treated our place with respect and I cannot thank you enough. Come again!

I'm so glad you enjoyed the space and felt at home.

Merci Manon. C'était notre plaisir de vous accueillir, vous et les autres. J'apprécie vos aimables paroles concernant notre espace, mais malheureusement, je ne peux pas contrôler le temps ou les insectes qui peuvent être à l'extérieur.

Hi Katrin, It was great to host you and your friend and I'm thrilled you felt comfortable. Yes, this has been a hot and humid Nova Scotia summer indeed.. I am sorry we didn't get a chance to meet....you'll just have to come back again one day. Take care.

Hi Andree, Many thanks for your kind words, it really means a lot. It was so great to have you both stay with us and all my gratitude for the leaving the space in perfect condition. Come back again.

Thanks Myriane, we are glad you enjoyed your stay. And thank you for leaving the space in great condition.