Lake Pukaki Vacations from ￥159,908

I liked the size of the rooms and the comfortable beds. What I didn't like was you had to check in on a computer kiosk. Very strange, In all my traveling I never experience something like that. I always enjoy speaking to a human being. It makes it more welcoming and personable. They should post that on their website. I saw people freaking out that they could not find a person to talk to.

I liked the location and the room itself was fine. My only complaint was the hotel had an offputting scent (wet carpet/wet dog). I can't really describe it and it unfortunately made my stay less enjoyable.

Alice and the staff in the Gold Experience were beyond helpful. Loved the room, balcony and service overall.

Great place to stay, if back in Roma will stay there again!

All staff that I interacted with were polite and the hotel lobby is beautiful. I had 2 problems. First was at check in, the agent didn’t know the address for parking. They asked another agent and I was given the wrong address. 2nd booked a room that had 2 double beds and pullout sofa to my surprise the room had a see through glass shower had to shower with the lights offs. Strange choice for a hotel room reccommended for families.