Lake Bessie

When we arrived, the hotel was extremely understaffed, with only two people handling parking and two people at the front desk. The check-in line was so long that we ultimately had to get out of line to retrieve our car and rush to our reservations. This created unnecessary stress and disrupted our plans. When we returned from our reservations, we still had to deal with the check-in process and did not get settled into our room until approximately 11:30 PM. Unfortunately, the condition of the hotel and our room has been just as disappointing. The property is visibly run down and poorly maintained, and the room does not feel clean. The bathroom has visible mold and multiple poor or makeshift repairs. The overall condition of the room feels more comparable to a budget motel than a Hilton. We also specifically booked a room with a view, yet the windows are so dirty that we cannot properly see out of them or enjoy the view we paid for. Even the Starbucks advertised within the hotel was not a full Starbucks, and the coffee we received was extremely burnt and unpleasant. This has been a very disappointing experience from the moment we arrived. These are not simply issues with the hotel being dated; there are significant concerns regarding staffing, cleanliness, and maintenance.