スイート コーナー | リビング エリア | 55 インチの薄型テレビ (ケーブル放送視聴可)、テレビ

レイク アローヘッド リゾート アンド スパの口コミ

3.5 out of 5

口コミ

8.0

とても良い

評価 10 - 1009 件の口コミ中 460 件が非常に良い" "
評価 8 - 1009 件の口コミ中 266 件が良い" "
評価 6 - 1009 件の口コミ中 137 件が普通" "
評価 4 - 1009 件の口コミ中 80 件が不満" "
評価 2 - 1009 件の口コミ中 66 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

4/10 (不満)

Steven、Studio City

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Hotel is dirty, run down. Out didn’t work. Overpriced and needs work. Wouldn’t recommend for the money.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Viraphone

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very nice and welcoming. Property was clean. Noise from pipes when neighbors were showering kept me up and woke me up.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Joseph

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Old dilapidated buildings hear everything next door and especially in the room above mine.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Larry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is surrounded with beauty, outdoors very enjoyable this time of year. We enjoyed eating in a very fashionable restaurant and in our room we enjoyed quiet time. One thing is that we like to have a spa tub in bedroom with a king bed, unfortunately bathtubs only come with 2 queen beds.
2024 年 5 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Good evening, Larry! It was such a pleasure hosting you, we're thrilled to hear you enjoyed the beautiful lake and your visit to our restaurant during your stay. For future reference, all of our suites feature king beds and jacuzzi tubs, we highly encourage you to try one out the next time you come to see us. Thank you so much for taking the time to provide your feedback, we hope to see you again soon!

10/10 (非常に良い)

Annie、Anchorage

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property. A little dated.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Annie, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 (良い)

harold

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Harold, Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Incredibly nice front desk staff. Beautiful & clean. Highly recommend lakeside rooms.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Diana, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our beautiful and clean facilities. Our front desk team will be thrilled to know they made your stay special. We agree, the lakeside rooms offer fantastic views. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Nathan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, great property, will continue coming back!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Nathan, Thanks so much for your kind words! We’re thrilled you loved our location and property. Our team works hard to keep everything clean and welcoming, and it’s fantastic to hear you’ll be coming back. We can't wait to see you again soon!

10/10 (非常に良い)

Nereyra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Nereyra, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 (非常に良い)

Ladene、Solana Beach

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great stay
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
Good afternoon, Ladene! We're so pleased to hear you enjoyed your visit with us, thank you so much for taking the time to provide your feedback. We hope you will come back to see us again soon!

10/10 (非常に良い)

Sal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What we liked about the property was that it was next to the lake, was very peaceful & quiet. Our reason for visiting Lake Arrowhead was to relax and enjoy nature. Mission accomplished. The hotel and dining staff were excellent and professional.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Sal, We're delighted to hear you had a peaceful and relaxing stay with us at Lake Arrowhead! We take pride in our serene lakeside location and are thrilled it helped you unwind and enjoy nature. Our team is dedicated to providing excellent service, and it's wonderful to know they made your stay special. We look forward to welcoming you back for another relaxing getaway!

10/10 (非常に良い)

RICKY A

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place had it all!!! Private beach on the lake, fire ring, heated pool, game room, movie theater, restaurant and the most courteous staff!! The walk to the Village is a quick 5 minutes where there are tons of food shopping options as well as a grocery store.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Ricky, We're glad to hear that you had such a wonderful experience during your stay with us! Our team takes great pride in providing a clean and welcoming environment for all our guests, and we're delighted that you enjoyed the amenities and facilities we offer, including the private beach, heated pool, and game room. It's fantastic to know that our proximity to the Village added to your convenience and enjoyment. Thank you for your kind words about our courteous staff; we'll be sure to pass along your compliments. We can't wait to welcome you and your family back for another fantastic stay!

10/10 (非常に良い)

Kimberlynn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were so nice and helpful. With your stay you have access to the steam room, gym and jacuzzi. We didn’t use the pool or outdoor jacuzzi, but looked beautiful. Restaurant at the hotel was great, had the beef short rib which was delicious.
2024 年 5 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 5 月 12 日)
Good evening, Kimberlynn! We're so happy to hear you enjoyed our restaurant and amenities during your visit with us, it was such a pleasure having you at the resort. Thank you so much for taking the time to provide your valued feedback, your compliments will definitely be shared with the rest of our team. We hope you will return to see us again soon!

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s great facilities are nice and customer service is very friendly
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Catherine, We're glad to hear that you enjoyed our facilities and experienced friendly customer service during your stay! Providing a welcoming and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay soon!

10/10 (非常に良い)

Jason

2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Jason, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

4/10 (不満)

Christopher、Anaheim

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Bed was like sleeping on a rock. Said on Expedia there was a 55” tv and there was just a small very dated TV not smart at all. Expected a much higher quality room considering the hotel rating on cost. Definitely needs updating of technology in rooms and they need to get rid of the motel quality beds
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Christopher, Thanks for sharing your experience. We're thrilled to hear that you appreciated the service provided by our staff during your stay. We understand your concerns regarding the amenities and room conditions, and we appreciate your feedback. Rest assured, we're continuously working to enhance the overall guest experience, including updating our technology and amenities. Your insights are invaluable to us, and we look forward to welcoming you back for an improved stay in the future. If there's anything specific, you'd like to address or discuss further, please feel free to reach out. We're here to ensure your next visit exceeds your expectations!

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend if your looking for a getaway to relax and enjoy the outdoors .
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Daniel, We're thrilled to hear you had such a wonderful experience at our resort! Thank you for recommending us to others seeking a relaxing getaway in the great outdoors. Our team strives to create a tranquil and enjoyable atmosphere for all our guests, and we're delighted to know we hit the mark with your stay. We hope to welcome you back soon for another rejuvenating escape amidst the beauty of Lake Arrowhead. Until then, happy adventures!

4/10 (不満)

Hayk

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Condition of rooms is terrible Too expensive and not professional restaurant staff
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Hayk, Thanks for taking the time to share your feedback with us. We understand the importance of a comfortable and enjoyable experience for our guests, and we appreciate your feedback regarding the room's comfort and cleanliness. We would welcome the opportunity to discuss it further and gather any additional details that would help us redirect your feedback appropriately to improve our services. Please consider calling the hotel directly so that we can learn more about your experience and address any concerns you may have. Thank you again, and we look forward to connecting with you soon!

8/10 (良い)

Malia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property. Close walking distance to shops and restaurants. Staff very friendly. Great for kids. Would have given 5 stars, but the bed was extremely uncomfortable.
2024 年 4 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Good evening, Malia! It was so wonderful having you visit us over the weekend, we're happy you enjoyed your experience at the resort and that our team was able to help make you feel welcomed. We deeply apologize for the discomfort caused by the bed in your room, your comments will be shared with the team so this issue can be addressed for our future guests. Thank you for bringing this to our attention and for taking the time to provide your feedback. We hope to see you again soon!

8/10 (良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, nice spa, staff all very friendly. Some areas were a little old looking. In the room you could hear everything the neighbors said and very noisy when the people upstairs walked around.
2024 年 4 月に 3 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Good evening, Sarah! Thank you so much for coming to visit us at the resort, we're happy to hear you enjoyed your stay. We were disappointed to learn about the noise disturbances you experienced during your visit and apologize for the effect this may have had on the quality of your stay with us. Rest assured your comments will be shared with the appropriate team so improvements can be made in the future, thank you for taking the time to provide us with your feedback. We hope to see you again soon!

10/10 (非常に良い)

Esther

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lia was the best receptionist ever! And, what a great facility. Great private beach for resort residents. Walking distance to the restaurants, and all around safe and quiet. Highly recommended!
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Good evening, Esther! We're so happy to hear you enjoyed your visit with us and that Lia was able to help make your stay more memorable. It was such a pleasure hosting you, we're glad you were able to enjoy the lake as much as we do. Thank you so much for taking the time to provide your feedback on your stay, we hope to see you again in the future!

10/10 (非常に良い)

Carlos

家族旅行
Clean place. Very good experience
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 28 日)
Good afternoon, Carlos! We're thrilled to hear you enjoyed your visit with us, thank you so much for taking the time to provide us with your feedback. We hope you will return to see us again soon!

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel for kids! So many activities.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Kathleen, We're thrilled to hear that you and your family enjoyed your stay with us! At Lake Arrowhead Resort, we strive to provide a memorable experience for all our guests, especially the little ones. Our dedication to cleanliness, friendly staff, and a wide range of amenities ensures that families can relax and have fun without worry. Whether it's exploring the beautiful surroundings or taking part in the various activities available, we're delighted to offer a perfect retreat for families seeking adventure and relaxation alike. We look forward to welcoming you back for more unforgettable moments by the lake!

8/10 (良い)

Janelle

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel really has this relaxing ambiance which is good for getting away. The staff is very friendly and welcoming. We had a balcony room which was perfect for morning coffee and just enjoying the lake. The facilities wete super nice. We enjoyed the indoor jacuzzi and sauna at the spa even though we didnt avail of the massages. The little gameroom is fun too and the movie room is very cute. The jacuzzi outside doesnt seem to be very clean though. The pool is ok. However, there are a few issues that i wasnt happy with. The room isnt as clean as i would like it. Theres dust in certain areas wherein you know the room isnt cleaned as thoroughly as they should be. The bed is extremely uncomfortable. My back literally hurts when i wake up. And the walls are extremely thin! You can hear ALL the noises from adjacent rooms. You get woken up early in the morning if your neighbors are talking on their phone or opening and closing doors.
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Janelle, Thanks for sharing your detailed experience with us. We're glad you enjoyed the relaxing ambiance, balcony views, and our spa facilities. It's great to hear you had fun in the game room and movie area. We're committed to enhancing our guests' experiences, and your insights help us do just that. We're excited about the improvements on the horizon and hope you'll give us another chance to exceed your expectations in the future!

10/10 (非常に良い)

Krikor、Pasadena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, friendly staff
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Good evening, Krikor! We're so thrilled to hear that our team was able to make your visit to Lake Arrowhead more enjoyable, it was a pleasure hosting you. We look forward to seeing you again in the future!

10/10 (非常に良い)

Vardan、Corona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hi, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 (良い)

Pete

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 15 日)
Good afternoon, Pete! Thank you for taking the time to rate your stay with us, we're so glad you enjoyed your visit. We hope you will come back again soon!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 14 日)
Good afternoon, Lisa! Thank you so much for taking the time to rate your visit with us, it was a pleasure hosting you. We hope to see you again soon!

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place for a relaxing family getaway. The heated pool and hot tub were comfortable even in cooler weather
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Sarah, We're glad that you enjoyed your relaxing family getaway with us! Our commitment to cleanliness, top-notch staff service, and well-maintained facilities ensures a comfortable stay for all our guests. It's wonderful to hear that you found our heated pool and hot tub perfect for unwinding, even in cooler weather. We look forward to welcoming you back for more serene moments and adventurous experiences amidst the beauty of Lake Arrowhead.

10/10 (非常に良い)

Jacob

2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 28 日)
Good evening, Jacob! Thank you so much for taking the time to rate your stay, it was a pleasure hosting you. We hope to see you again soon!

10/10 (非常に良い)

Quan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is right by the Lake arrowhead village. And has a walking path to the area. The facility itself is very nice, the room is clean , a little dated. There was snow this weekend, and they were able to let me check in early, so do appreciated it.
2024 年 4 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Good evening, Quan! We're thrilled to hear that you enjoyed your stay with us, thank you so much for taking the time to provide your feedback. We hope you will return to see us again soon!

10/10 (非常に良い)

Yi Shin、Hacienda Heights

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family enjoyed staying at this resort, but we had doubts about the breakfast items at Bin 189. Some items tasted weird when served, such as the poached egg and the orange juice. There were not many customers at the restaurant, but the service was slow at 8:35 a.m. this morning (April 4, 2024).
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Yi Shin, Thank you for choosing Lake Arrowhead Resort for your family getaway! We're thrilled to hear you enjoyed your stay overall. Your feedback about the breakfast items at Bin 189 is valuable to us, and we'll certainly address it with our culinary team to ensure a better experience for our guests. We'll also work to improve service efficiency during breakfast hours. We look forward to welcoming you back for another memorable stay soon, filled with delicious meals and delightful experiences.

10/10 (非常に良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful view. Pleasant staff. Booked day of visit, great price and upgraded to lake view room 326. Very roomy.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Susan, Thank you for sharing your wonderful experience at Lake Arrowhead Resort! We're delighted you enjoyed the breathtaking views and found our staff accommodating. It's fantastic to hear you appreciated our clean rooms, great amenities, and value. We strive to provide memorable stays, and we look forward to welcoming you back soon for another serene getaway amidst the beauty of the mountains.

10/10 (非常に良い)

Stephanie Rose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredible staff, everyone is helpful and friendly.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Stephanie, Thrilled to be your preferred spot for unwinding and creating lasting memories. Our team is here to ensure every moment exceeds your expectations. Can't wait to welcome you back for more delightful experiences!

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
nothing else to add
2024 年 3 月に 3 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 31 日)
Good evening, Gregory! Thank you so much for taking the time to provide feedback on your stay, it was our pleasure hosting you. We hope you will return to visit us again soon!

10/10 (非常に良い)

REYNALDO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Good evening, Reynaldo! Thank you so much for taking the time to rate your stay with us, we're so glad you enjoyed your visit. We hope you will return to see us again soon!

10/10 (非常に良い)

alka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Alka, Thank you so much for leaving us a stellar review!

10/10 (非常に良い)

Minay

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely place. It was warm and welcoming
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Hello, We're delighted you found our resort warm and welcoming! Our serene ambiance and adventurous spirit aim to provide a haven for all our guests. Whether you're here to relax by the fireplace or embark on outdoor adventures, we strive to create an unforgettable experience that resonates with the beauty of Lake Arrowhead. We look forward to welcoming you back for more memorable moments amidst nature's embrace.

10/10 (非常に良い)

Denisse

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi, Thank you so much for leaving us a stellar review!

10/10 (非常に良い)

Kathleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi, Kathleen! Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 (非常に良い)

Rosa Elena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 25 日)
Good evening, Rosa Elena! Thank you so much for taking the time to rate your stay with us, we're so happy you enjoyed your visit. We hope to see you again soon!

10/10 (非常に良い)

melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi, Thank you so much for leaving us a stellar review!

10/10 (非常に良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this hotel. Right on the lake, gorgeous, two hot tubs, heated pool even in winter, nice restaurant, right next to the village, reasonably priced. Definitely will be back and will recommend.
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 17 日)
Good evening, Elizabeth! We're thrilled to hear you enjoyed your visit to Lake Arrowhead and the resort, thank you so much for taking the time to provide your feedback. We hope you will return to see us again soon!

10/10 (非常に良い)

Angel、Monrovia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lin was great as we were checking in and the rest of the staff was very friendly! Definitely recommend for a little getaway whether it’s just a couple or with your family
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 12 日)
Good evening, Angel! We're so happy to hear our team was able to make your visit more memorable, it was our pleasure hosting you. We hope to see you again soon!

4/10 (不満)

Beth

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 11 日)
Good evening, Beth! Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to serve you again in the future!

10/10 (非常に良い)

Franklin

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel and the staff was very nice and restaurant had great food
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 9 日)
Good evening, Franklin! We're so happy to hear you enjoyed your visit to the resort, thank you so much for taking the time to provide your feedback. We hope you'll return to see us again soon!

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I felt welcomed by every staff member I interacted with. All asking how they could improve my experience. the room was clean and comfortable and spacious.
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
Hello Jennifer, We're genuinely glad to hear that you felt welcomed by our dedicated staff! Knowing that each team member contributed to making your stay memorable brings joy to our team. It's wonderful that you found the room clean, comfortable, and spacious, offering a perfect retreat amidst the serene beauty of Lake Arrowhead. Your positive experience is what we aim for, and we appreciate your kind words. If there's anything specific you'd like to share about how we can continue enhancing our guests' experiences, we'd love to hear it. Looking forward to hosting you again for more adventures and relaxation in the mountains!

2/10 (非常に不満)

Gabriela

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First off, check your balance before you check out. They try and charge you for things you didn’t get, such as movies, which is false, because the Direc tv service was out so we couldn’t even watch tv. They also double charge your stay if you boom through Expedia and Ponzi scheme your money by holding it for 7-10 days. & when you call they try and pay you off with a rebate. I wonder how often they do this, it’s probably how they keep the place running. The walls are also paper thin so you can hear EVERYTHING. Extremely disappointed with the customer service at this place.
2024 年 3 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 6 日)
Hi Gabriela , Thank you for sharing your insights with us. We've noted your feedback regarding billing discrepancies and service disruptions. Rest assured, we'll thoroughly review and address these concerns to enhance our offerings. We understand the impact this has had on your experience, and we're determined to make improvements. We hope you were still able to explore the area and enjoy our amenities. We look forward to another opportunity to host you and provide an improved stay in the future.

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booking th8s hotel agai. Very nice
2024 年 3 月に 2 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 6 日)
Good evening, Patricia! We're thrilled to hear you enjoyed your visit at the resort, thank you so much for taking the time to submit your feedback. We hope to see you again soon!

10/10 (非常に良い)

Levon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently had the pleasure of experiencing the magical ambiance of Lake Arrowhead Resort and Spa during a strong winter storm, and I couldn't be more delighted with my stay. This charming retreat truly transformed into a winter wonderland, providing an enchanting and cozy atmosphere that exceeded my expectations. The resort's picturesque setting against the backdrop of snow-covered trees and the glistening lake created a postcard-perfect scene. Despite the storm, the staff at Lake Arrowhead Resort and Spa went above and beyond to ensure a seamless and enjoyable experience for their guests. Upon entering the lobby, I was greeted by the warm glow of the fireplace, casting a comforting aura throughout the space. The staff's attention to detail was evident in the tasteful winter decorations that adorned the common areas, enhancing the festive spirit and creating a welcoming environment.
2024 年 3 月に 1 泊滞在
Front Desk Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Hi Levon, Thank you for sharing your wonderful experience with us! We're happy to hear that you found our resort transformed into a winter wonderland during the strong storm, creating a magical ambiance. We're thrilled to know that you enjoyed the cozy atmosphere, picturesque setting, and the warm glow of the fireplace in our lobby. Our staff takes great pride in going above and beyond, especially during challenging weather, to ensure our guests have a seamless and enjoyable experience. We look forward to welcoming you back for more memorable moments in the heart of Lake Arrowhead.