Pine Mountain changed our reservation. The house we picked and paid for on your site was changed. They said it was an upgrade, However it wasn’t. I picked a house with hardwood's due to allergies, we were put in a cabin that had soiled nasty carpet. We had to go out and buy rugs to go in our rooms. The office was closed and we had no choice at that time. They also charged us 162.00 at checkout. When confronted they said they did not. The bank said they did and to get my money back a police report had to be filed. I couldn’t go back to file, my bank is investigating to the best of their ability. So be warned, someone is a crook in the pine mountain chalet office. Check your account if paid by card. I paid VRBO and they should’ve never taken a dime off my card. This was not VRBO, this was Pine Mountain Chalet changing reservation and topped it off with stealing from my card.