Kyustendil Vacations from ￥309,830

The property was clean and innovative. The front desk unfriendly and I felt I was disturbing when asked few questions. My room (suit for 3) was not set up for 3 but only for two people. The housekeeper was very friendly and helped us setting it up quickly but the front desk seemed to be irritated because she was asked. Not enough charging outlets in the room. Not a single one in the bedroom - only 2 for the nightstands but they were behind the bed stand so if you want to charge your phone at night you can’t. Overall a good property but the front desk staff should be more friendly and welcoming.

We had an early flight so we weee only able to use the early breakfast. It was nice that they provided it but they did not replenish it so there was nothing left after a short time. The room was sparse. No tissues at all. Floors were not as clean as we’d like. Airport shuttle was easy and efficient. They do not help with putting luggage in van, FYI.

Dated and a tiny bit dusty but other than that a great place for a quick stay that’s very conveniently located.

The staff on the front desk were really helpful and checked us in efficiently. The cleaning staff were excellent, with our room being cleaned at the same time each day. Overall we had no negative feelings towards the hotel (the rooms can get quite warm, but in winter that is not a bad thing at all). I saw a lot of people complain about the hotel being “outdated”, but in a former USSR country, I found it gives it some character. Would absolutely stay here again.

The hotel is lovely with a unique design. The staff were very friendly and helpful and they upgraded me :) Loved the penthouse!! Also the location is very central. I'd love to come back.