Lobby
Check availability

Reviews of M Hotel

3 out of 5
M Hotel
170-145 Aza Yamada, Kutchan, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 42 reviews" "
Rating 8 - Good. 12 out of 42 reviews" "
Rating 6 - Okay. 7 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Miguel

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful to pick up and drop offs
Stayed 10 nights in Feb 2024

6/10 Okay

Juver

Over-priced
Don't expect too much! Most of the staff are under working holiday visa
Stayed 2 nights in Jan 2024

10/10 Excellent

Shin Fung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Green Line of the Hirafu Shuttle Bus stops right outside the Hotel, and makes for an extremely convenient way to travel to the Hirafu Mountain Centre with all your ski equipment in tow. A 5-10mins level ground walk to Aya Niseko ski resort provides another choice for skiing. Breakfast is from 715-915am, with enough items to select for 2-3 days.
Stayed 3 nights in Jan 2024

6/10 Okay

KA CHUN

Stayed 7 nights in Jan 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service
Room was dirty with hair and dust under beds. Limited towel and bedding service. No milk or tea bags in room. Staff were unfriendly and unhelpful. Cooked breakfast everyday was cold and staff paid no attention to refilling coffee or replenishing food that had run out. Would not recommend
Stayed 11 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5 stay
My stay at the M hotel was amazing! It’s so convenient and close to the town. They will pick you up and drop you off at the welcome center so that you don’t have to walk with all of your luggage. They also have free breakfast!
Stayed 4 nights in Feb 2020

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location. The Hirafu shuttle, which takes you up to the gondola, stops right down the street from this hotel. The breakfast is pretty great considering that it’s free with your stay. The hotel staff seems entirely from Australia, so they all speak English.
Stayed 4 nights in Feb 2020

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niseko Stay
Loved our room - spacious by Japanese standards. Excellent location to the slopes and food options. Service very good.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, v clean, comfortable, v helpful staff. Only issue I had was the hot water supply in the shower was a little unstable
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 8 nights in Jan 2020

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
'M'hotel where 'M' stands for mediocre.
Without fear of contradiction i can categorically state that this hotel plumbs new depths in terms of customer service. The hotel's glossy promotional material fails to mention the fact that housekeeping services are only available every 3 days, moreover, the bathroom amenities normally found is Japanese hotels were conspicuously absent. On arrival at the hotel on Friday 3rd January I was asked to allow my debit card to be photocopied, when i questioned this I was informed that it is the hotel's policy to cover against damage or loss from the room. On Monday morning 6th January and prior to checking out of the hotel I received a notification from my bank in Singapore that some low-life in Australia had used my debit card details to make a purchase via Paypal, coincidence? When I raised the issue with the Australian receptionist he became quite agitated and defensive, you can draw your own conclusions.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Pillows and bed were uncomfortable for $400/night in a small room like this. Hardly any amenities given as compared to a japanese hotel.
Stayed 5 nights in Dec 2019

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good location. Not too far From food and mini mart. Definitely maybe five minutes walk to rental shop
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Staff were very friendly and helpful especially Stella. Daily breakfast was sufficient to fuel up for the ski slopes! Nice and queit in the heart if Hirafu... short 10-12 min walk to Grabd Hirafu
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for skiing
Stayed here twice now and highly recommend this hotel. Clean good-sized rooms for relatively good prices (not cheap, but reasonable compared to other Hirafu hotels of the same spec), lockable ski racks and kit storage lockers, great buffet breakfast, and free transfer service to the bus station on arrival and departure. Only approx 10 min walk from the nearest chairlift (in ski boots), and close to the main restaurants and bars in Hirafu. Rhythm ski rental shop (biggest rental shop in town) is a 5 min walk. One to watch - the road outside can get VERY icy and is on a hill, so cheap snow spikes come in useful.
Stayed 6 nights in Feb 2019

8/10 Good

Pamela, Singapore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, near many restaurants and convenience stores. The room is quite spacious. My only complain is it doesn’t have Japanese toilet in the rooms! A special mention to one of the staff member Farren. I lost my pouch with my passport inside while walking to Lawson. Her initiative to call the establishments along the pathway to Lawson was my saving grace! She was patient and helpful throughout the ordeal. THANK YOU FARREN!
Stayed 5 nights in Jan 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Hirafu lower village, easy walk to everything including slopes. Breakfast was good, rooms were clean, shower was large. No complaints.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Good location, except very noisy at night with bass beat from next-door club coming through the windows half the night. Rooms are quite small. Very limited parking. Like everything in Niseko, overpriced for what you get.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff and real close to the pow! Nice and quite
Stayed 8 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2019

10/10 Excellent

Suppachark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right in every way. While it's no way a luxury, this is a cosy, comfy, and lovely property, perfected by its staff full of service mind.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niseko snowboarding
short and fun stay. Hotel is near the resort, friendly staff and healthy breakfast.

10/10 Excellent

Tsz Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
-Reasonable price -Friendly staff -Very good location. Lot of restaurant just downstairs. 1 min walk to Convenient store. 10 second walk to shuttle bus to the Gondola center. - Breakfast is simple. Definitely will stay here again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Highly recommend this hotel for Niseko holiday, especially for English speakers. We had a lovely British girl come and pick us up from the bus terminal and walked us through check-in, what to expect for our first time in Japan and navigating the ski fields and ski town. All other staff were lovely too, breakfast was great, we used the gym which was a great touch as we’ve not seen one since in other hotels. The location is perfect, right in the middle of everything and easy walking distance to ski lifts...did not need the town bus once. We thoroughly enjoyed our stay!
Stayed 5 nights in Mar 2018

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable stay a M Hotel. Very convenient location with restaurants surrounding and the room conditions were clean and modern. Staff were very helpful. Would definitely stay here again.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely book a suite here over any other
Great hotel with convenient access to shops, food and local shuttle buses. Would stay here again and again.

10/10 Excellent

Rich, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Niseko
The M Hotel is almost perfect. Very nice comfortable rooms, helpful staff, ski storage & gear-drying lockers, great locations amidst all the action of Hirafu. (You want to stay in Hirafu when you ski Niseko, the other base areas don't compare.) Good wi-fi. My only complaint is that it doesn't have a hot tub / onsen, although there is a public onsen several blocks away.
Stayed 7 nights in Jan 2018

10/10 Excellent

E, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy hotel close to ski areas.
Friendly staff who are very attentive to our needs. Good facilities and breakfast.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Breakfast was great with okay variety of menu etc. We had rented out skies, boots and poles and on the last day we were able to just leave the rental goods to the hotel securely and just leave the hotel as the staff managed to handle the return when a guy from the rental company picked up those goods.
Stayed 2 nights in Mar 2019

8/10 Good

Håkan

Liked: Cleanliness, staff & service, property conditions & facilities
Helt ok skidhotell
Helt ok boende. Tyst och lugnt. Bättre frukost än jag trodde, men väldigt kallt frukostrum. Bra skid och pjäxförvaring. Västerländsk personal så inga problem med språket.
Stayed 8 nights in Jan 2019

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge
Perfekt läge mitt i byn bredvid busshållplats. Trevlig personal och bra service, god frukost.
Stayed 19 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Shige, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飲食店通りに最寄りのホテル
素晴らしいホテルでした。 飲食店通り近くで有意義な旅行が出来ました。 清潔感のある部屋も満足できました。
Stayed 1 night in Mar 2018

10/10 Excellent

Hon KIt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推介
近中心，多食市，早餐選擇少，整體方便
Stayed 5 nights in Mar 2018