Kunsthaus

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

The best hotel in Switzerland

Pros: great location in Interlaken and the staff is friendly. Parking is great (does cost money). The best part is the stunning view we had on our balcony overlooking the river and the surrounding mountains. The rooms were clean and the maid service was good. Cons: the walls are very thin and I could hear the people above me stomping around until very late at night. Made it very hard to sleep. It’s an old hotel so nothing they can do. I eventually had to switch rooms in the hope the next people above me were quieter. The rooms are also very small and don’t have any touch of luxury. For the amount this hotel costs I was expecting better.