As conversed on the phone with Sed C, my family was trumatised by the sudden shock at 18:30 of not able to check in Victoria Home Robertson despite prior sending numerous emails to Expedia & the hotel to confirm check in arrangement.
We ended wasting 2 hrs of our vacation time working a solution
With Expedia Sed to book again with Maple Home reception which is an agent at the hotel onsite to secure a replacement accomodation.
Attach to Sed C receipts of our replacement accomodation. Expected Expedia to transact the compensation amount for d incurred cost on me.
Très bon hôtel appartement super équipé et très bien situé
Sylvie
2019 年 8 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2019 年 8 月 12 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location was good but I will not choose to stay here again. Looked beautiful on the outside but apt was dirty with broken hangers, broken sofa, empty tissue box, dirty dish tower, leaky aircon and lots of drain flies
宿泊されたお客様
2019 年 8 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2019 年 7 月 16 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Communication at this place was terrible. When we checked in we were giving no information on amenities, check out time etc.
When we arrived at our room, there was a lady (worker?) inside who immediately left before we could ask why she was there.
The bathroom smelt terrible. We asked reception to fix the smell, we were told to boil water and pour in down every drain in our room which “should fix the smell.”
We had to return to reception to ask what floor the pool and gym were on as there is no information available in the room or building.
We were not told about the construction that would take place in the hallway and room next door to us. We dodged cables, ladders, fumes and the sound of drilling all morning before being texted a “gentle reminder” at 11:35am that check out was at 11am, though no information about checkout times were giving to us at any time.
宿泊されたお客様
2019 年 7 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Jenny
2019 年 7 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The swimming pool was amazing and the gym and access to netflix and youtube were a bonus
Jenny
2019 年 6 月に 11 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2019 年 6 月 28 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was great, a short walk to Bukit Bintang shopping area and restaurants. Taxis easily accessible as well as train/monorail stations. Central location. Site is secure with 24hr manned security. The complex can only be accessed by guests via an access card. Easy check-in and check out.
宿泊されたお客様
2019 年 6 月に 7 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2019 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We shall come back
宿泊されたお客様
2019 年 4 月に 3 泊滞在
宿泊者限定の口コ ミ
10/10 (非常に良い)
Ct
2018 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its near town area very convienient & hassel free.
Highly recommended