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Reviews of The Establishment EST KL Sentral

4.5 out of 5
The Establishment EST KL Sentral
No. 44A, Jalan Ang Seng, Brickfields, Kuala Lumpur, Wilayah Persekutuan

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 74 reviews" "
Rating 8 - Good. 24 out of 74 reviews" "
Rating 6 - Okay. 14 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 6 out of 74 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Emma Lingam, Singapore

Traveled with family
Liked: Amenities, property conditions & facilities
Property location was excellent and facilities were good. However, this was offset by sleepless nights due to horrific traffic noises that could be heard even on the 33rd FL! 33A above us were also inconsiderate people rearranging furtniture and crashing about at 2AM in the morning. Additionally the owner of 33-03 gave us a defective TV and did not change it even after our complaints. Property maybe good value with a good location but save yourself the headache and go elsewhere. Shame as it has all the elements of being a great serviced apartment and near Little India and Bansgar station.
Stayed 11 nights in Feb 2023

2/10 Terrible

Donald

Disliked: Cleanliness, amenities, property conditions & facilities
This property lacked hot water, the shower was clogged, and the check in information had typos regarding Wi-Fi access. There were zero amenities aside from soap/shampoo/toilet paper but was not stocked sufficiently for more than a 2 day stay. Not to mention they don’t have a front desk and require a deposit which Expedia and my bank flagged as a dangerous and fraudulent transaction. Easily the worst experience I’ve ever had particularly for the astronomical price relative to competitors.
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

oliver

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location, and clean room. Services were below average . Washing machine didn’t work from day one. Reported and someone attended and confirmed its faulty but never reported or replaced. Had to use public laundry every day. The only word from the property management was ‘sorry’ .
Stayed 4 nights in Dec 2019

6/10 Okay

Norhuda

Traveled with family
Disliked: Staff & service, property conditions & facilities
Upset with service
It was bad. We had to wait very long before someone come down to pass all the keys. It stated here that credit card deposit is accepted but we were asked to make deposit with cash. Not only that, we need to hold to room key which sometimed work and sometimes does not, when we scanned at the lift. There is also another red card for security purposes. So in total, we held on to 2 room cards, 1 security card and 1 parking card, which is too much of a hassle. The 2 room cards are our preference for our convenience but i wonder if they can do better to consolidate the room keys/card and security card together as different places require different cards to enter. Our shower hose is also spoilt from first day, thought we can bear with it till check out and didnt make much of it. We reported it on the 2nd last day, only to realise no one attended to it once we return to the apartment. We were out for almost 12 hours and no one rectified it. They only replied sorry their maintenance already out of shift. There was no courtesy call to apologise at all. Deeply disaappointed in our stay. We wont return again.
Stayed 4 nights in Dec 2019
Response from MIKI on Dec 11, 2019
I'm really sorry for the issue you had. I will pay more attention on it. I will share this review to my team and improve our service in future. I'm really sorry for this :(

8/10 Good

Jeffrey, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

TD

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place is good. The stairs up to the bed area is very narrow. Not easy for people with mobility issue.
Stayed 2 nights in Sep 2019
Response from Anastasia - Plush on Sep 22, 2019
Thank you for staying with us and give us a review :) Have a great day!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Appartment You won’t go wrong
This was one of the best deals and place I could think of staying in.. sleeps easily 6 adults 3x couples.. we stayed two night but will be looking a more on our next return to Malaysia... I strongly suggest if you have a group that all get on together don’t pay for 3 rooms when you can have it all and a lot more for the price of one... This is just unbelievable for the security and service along with value of money! Loved it Ian
Stayed 2 nights in Aug 2019
Response from Midhaf on Sep 18, 2019
Thank you Ian!

2/10 Terrible

Josephine

Disliked: Staff & service, property conditions & facilities
We booked for 8pp but the bed provided was only for 6ppl. We are supposed to get carpark for two cars but was not given. The shower head was spoilt n not fixed. Not enough pillows for 8ppl We were told carpark is per day rm15. Later when we went to pay..we were told per entry rm15. We are charge each time we exit. The reception was rude. First experience that this apt hotel is run by different agent n is very confusing..time wasted on waiting. No toileteries provided for us. One key for whole family very invonvenience. We were charged on housekeeping
Stayed 1 night in Aug 2019
Response from midhaf on Sep 18, 2019
Hi Josephine, parking card subject to availability and need to reserved at lest 24 hours before arrival date. Sorry about the bed arrangement, should inform us straight and we can set it to you guys on the spot. Apologize for the issue.

10/10 Excellent

Lutfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab apartment in Little India
Very clean modern apartment. 2 bedrooms and a mezzanine bed. Great for a larger family. The owner was very helpful and pleasant. Bridge direct to Bangsar Station. Great pool and gym. Many places to eat out full of locals. Local area great buzz and vibe
Stayed 3 nights in Aug 2019
Response from Miki on Aug 22, 2019
Thank you for your feedback. It is a very important feedback for us to improve ourselves. :)

8/10 Good

luana

Liked: Cleanliness, property conditions & facilities, room comfort
The location was good. We had to pay to leave our key at the reception, better if given two sets. The concierge at night not sure about what they are doing, morning staff were better., overall happy!
Stayed 2 nights in Aug 2019
Response from Miki on Aug 22, 2019
Thank you for your feedback. It is a very important feedback for us to improve ourselves. :)

2/10 Terrible

Catherine

Disliked: Staff & service, room comfort
An extremely bad experience
I didn't stay. At first, I was going to stay for at least the first night but as more negative added to the experience I decided to book another hotel and leave immediately. I have been communicating with the Managing company via WhatsApp however they didn't answer my last message. I let them know I would communicate with the reservation service. The neighborhood is disgusting and doesn't feel safe. The apartment itself would have been fine except that it offers the bare minimum and it should be clearly announced. There is much more I could add here!! I know that the cancellation policy was no refund however I asked to be reimbursed at least one night. I intend to write more on social media.
Stayed 2 nights in Aug 2019

6/10 Okay

ankesh

Disliked: Staff & service
Stayed 3 nights in Jul 2019
Response from Miki on Aug 22, 2019
How was the stay? Any feedback you can share with us? :)

10/10 Excellent

N.A.

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Simple and nice interior
Stayed 1 night in Jun 2019
Response from Miki on Aug 22, 2019
Thank you for your feedback. It is a very important feedback for us to improve ourselves. :)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the aesthetics, how spacious the place was and how easy it is for me to get from one place to another.
Stayed 2 nights in Jun 2019
Response from Shah on Jul 4, 2019
Thank you for your prompt feedback, is our pleasure to serve you better in future time & we're welcome you in the future time.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from vin on Jun 1, 2019
Thank you for the lovely review!

6/10 Okay

Verified traveler

First & Last
Please prepare RM300 for deposit... RM70 for cleaning fees... RM5 per hour for parking
Stayed 1 night in Apr 2019
Response from Vin on Jun 1, 2019
Thanks for your review! The parking rate is RM15 per entry by getting coupons.

10/10 Excellent

Suneel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little loft
Not the best of location given the area around this property but it is still very conveniently located with a direct bridge to the metro station.
Stayed 2 nights in Apr 2019
Response from Midhaf on Apr 25, 2019
Thank you Suneel!

8/10 Good

Suman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Midhaf on Apr 19, 2019
Thank you!

10/10 Excellent

Romzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Mar 2019
Response from shah on Mar 14, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Business traveler
The person i was dealing with
Stayed 1 night in Mar 2019
Response from vin on Mar 19, 2019
Thanks for the review!

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Vin on Mar 6, 2019
Thank you for the lovely review and we hope to see you soon!

10/10 Excellent

Thressa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Vin on Feb 18, 2019
Thank you for the great review - we are so glad you enjoyed yourself at our place.

10/10 Excellent

Thressa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!
Fantastic deal with Plush Homes to affordably short term rent a condo in this amazing, swanky building. Great pools, gym, and quick walk (via catwalk!) to train station (the LRT). Loved it!!!
Stayed 4 nights in Feb 2019
Response from Vin on Feb 18, 2019
Thanks so much for your lovely review, Thressa! We hope to see you again one day.

10/10 Excellent

Vishnu, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star family vacation
No. 1 family service apartment in KL. It's right next to city centre and was close to Indian restaurant which made my stay even better. The apartment was spacious and fully air-conditioned with iron box and washing machine. Our stay went so well that if could have rated 10 stars 🌟 I would have. Highly recommended to all.
Stayed 2 nights in Jan 2019
Response from Vin on Jan 23, 2019
Thank you so much for the lovely review, Vishnu. We are so glad you had a great stay and we hope to see you again one day!

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Vin on Dec 20, 2018
Thank you!

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Vin on Dec 16, 2018
Thanks for the review!

8/10 Good

BAK SONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean place .
Stayed 1 night in Dec 2018
Response from Vin on Dec 16, 2018
Thank you for the lovely review!

6/10 Okay

han keong

Location is very good as it is a 2 minute walk to the LRT. We have stayed in The Est for some time, however, it is inconsistent as there are many different owners who have different conditions and terms. Some comes with cleaning charges and some do not. Some have very nice furnished flats with nice amenities while some are just bare minimum and there are many more. I wish there are some consistency in the operations of these flats.
Stayed 2 nights in Nov 2018
Response from Shah on Dec 4, 2018
Hi Han Keong, We are really sorry on the bad or inconvenience experience. First of all yes there is a concierge there and they are not our employee. The concierge staff is manage by building management itself. And rest assured the Plush Team will improve the service time to time. And sorry once again from me personally and the Plush Management team. Cheers!!

6/10 Okay

Verified traveler

Liked: Cleanliness
Reception needed!!
Without check in/out reception make us feel inconvenience.Aircon need to service due to aircon dripping..
Stayed 2 nights in Nov 2018
Response from Midhaf on Nov 14, 2018
Thank you for your comment. We will pay more attention for all these thing. Hope we can host you again! :)

8/10 Good

CHIN FOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay!
Overall a good and enjoyable stay. Room and public area was clean. Residence unit was comfortable for 05 to 06 persons. EST linked to LRT Bangsar station (Only station away from KL Sentral) which very convenient. The only comment is the access card and room key. The security of the residence is good but might caused inconveniences when you have two different group that wish to travel different time and coming back at different time. Although there is mail box provided in the room next to lift entrance.But you still need access card to enter the door to access to mail box area. Every access doors required access card to enter. No doubt is good for security ans safety. Even the access to enter the swimming pool and gym area after the lift. That will be great if at least two access card and keys given to guest. Another thing is the administrator responded promptly via WhatsApp. Keep up the good work. Well done!
Stayed 3 nights in Nov 2018
Response from Zu on Nov 10, 2018
Hi Chin Foo, We are very happy that you enjoyed staying at our property.:) In regards to the access card the owner only provide us 1 access card for one unit, hence we dont have any extra. However thanks for the compliments :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Midhaf on Nov 1, 2018
Thank you for the review!

8/10 Good

Mark, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As indicated in the ratings, the flat is great value, comfortable, well-furnished and currently bran-new; the view from the spacious balcony sums up KL's contrasts; the communal swimming pool is wonderful; the staff are friendly. The small studio flat is very convenient for Bangsar station, one stop from KL Sentral which is an awkward walk away. There were shortcomings in the check-in, as the EST staff were not aware of the nature of the arrangement with Plush, who run the flat (ie the listing as EST is slightly misleading), and it was left to the cleaner to explain the arrangements in limited English; she was not clear whether the booking was Expedia or Air BnB, and what payments were due. A quick run-through in the flat of basics would have been useful, such as door-opening, use of the elevator, how to use the facilities etc and where to leave the key on departure, but shortcomings in this type of help and explanation are, in my limited experience, standard in KL: for instance, an EST check-in staff member found it hard to understand what I meant by buying a stamp or posting a letter, let alone being able to advise me where I might be able to do so. But that's KL. Tall people beware the low ceiling when getting out of bed in the cosy mezzanine; and careful when coming down the narrow steep stairs from the sleeping area.
Stayed 2 nights in Oct 2018
Response from Midhaf on Nov 1, 2018
Thank you for the review! We will overcome the issue that you've been highlighted.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2018
Response from Vin on Oct 26, 2018
Thank you for the 5* review and we hope to welcome you back again one day!

8/10 Good

Ardelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and convenient location
I had a great stay at The Establishment. The area was convenient to get to/from the International airport by train - it's literally just across the road from Bangsar Station. The hotel is also convenient to get around other areas of Kuala Lumpur. The room is clean and comfortable. It has everything you need for a 3-night stay there. However, The Establishment is not exactly a "traditional" hotel. It's a collection of serviced apartments owned by different people/companies. The check-in process was not at a receptionist desk and they charged a bond even though we have paid the full fee online - I think this is to cover for any damages or loss of key etc. But don't let this process doubt the convenience of the place and the comfortable ambience it offers. Other minor comments include no full-length mirror and no towel racks in the room. Overall, I really enjoyed my time at The Establishment and I will definitely come back again when I visit KL.
Stayed 3 nights in Sep 2018
Response from Vin on Oct 26, 2018
Thank you for your review, Ardelia, and we hope to be able to welcome you back one day!

6/10 Okay

Rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
The place is great. Only thing is that they only give you one access card which is needed in elevators and all door entrance. Inconvenient for us as family of five travelling for holidays.
Stayed 3 nights in Sep 2018
Response from Midhaf on Oct 8, 2018
Hi Rochelle, Thank you for the review. We will address this accordingly.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value service apartment
Good value apartment with two bedrooms and two bathrooms , close to mid valley center only RM6 for a grab drive. Quite and nice view of city. Love the swimming pool! Customer service reply Is very quick and helpful.
Stayed 4 nights in Aug 2018
Response from Vin on Aug 21, 2018
Thank you for the feedback and lovely review!

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2018
Response from Vin on Aug 3, 2018
Thanks for your review. Please let us know how we can improve!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need improvement for operation
I know it’s not “Hotel” but reception deadly messy and they don’t know the operation of accommodation. Since the room is very comfortable and nice view, it will be pretty good one once operation became better.
Stayed 1 night in Jul 2018
Response from Shah on Jul 30, 2018
Hi Anonymous, Thank you for drop us a review that will helps us to improve so much in the future time. Wish that this is not the big barrier for you to staying with PLUSH in the future time. And sorry for the bad experience during your stay, sincere apology from us and the management team! Cheers!!

6/10 Okay

Philip A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs to pay attention to details
The serviced apartment (not a hotel) was conveniently located. The pool was large enough for laps and the exercise room was decently equipped. I found certain inconveniences that made my overall stay annoying. The check in process was chaotic as the apartments had different providers with separate systems. The check in desk (the concierge) was an independent provider and had only one computer to check guests in. As such they get easily overwhelmed and you can expect to wait when they get busy. Their services were limited to checking in guests (period). If you had questions about the apartments you had to call the provider directly! The apartments, though they sleep more than one guests, come with one key and access card. This is highly inconvenient as it means that everyone had to coordinate their comings and goings as you need the access card to activate the lifts and gain entry into the lift lobby and the pool/recreation areas. Also there were no pool towels. These are simple fixes and would greatly enhance my stay.
Stayed 3 nights in Jul 2018
Response from Shah on Aug 1, 2018
Dear Philip A, We are apologize on the overall experience that you facing while staying with us. Thank you for bringing up this issue to our attention with this we will improve from all the angle so that we can serve better. Yes we found some other chaos with the concierge counter is just that implemented last week and is a mandatory for us to using their service as check in and check out counter. They are still improving their operation team to be better. Further to your frustration on the one card/key has been issue, we already brought up this with the management team and to solve it with the time manner. Once again apologize from us and our the team member. Cheers!

8/10 Good

Felicia, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Near to lrt station that connects to Kl sentral. Easy access to anywhere. Staff who runs the place was friendly. Self check in and out was hassle free!
Stayed 2 nights in Jun 2018
Response from Geoffrey on Jun 26, 2018
Thank you for your compliment. Hope you enjoy your stay with us.

6/10 Okay

LIM

Disliked: Staff & service
Stayed 1 night in May 2018
Response from Vin on Jun 4, 2018
Thanks for staying with us and we hope to welcome you back soon!

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Perfect places for couple....had a great stay and definitely will be back for sure..thank you
Stayed 3 nights in May 2018
Response from Siti on Jun 4, 2018
Thank you for the lovely review and we hope to welcome you back soon!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Finn on May 18, 2018
Thanks for the reviews Carl! :)

2/10 Terrible

Nick, los angeles

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad and unprofessional service
I couldn’t find the agent attendant prior my arrival, took two days to get bath towel and WiFi, ther were no housekeeping service available
Stayed 14 nights in Mar 2018
Response from Vin on Apr 12, 2018
Dear Nick, the location of this apartment is fantastic. It is directly connected to the LRT station (take the connecting bridge direct to the Bangsar LRT from the 1st floor), and only 1 stop away from KL Sentral. There is a self check-in system, but we are always available to pass you items if needed - please call us/ message next time. As shown to you, the bath towels are on the bed waiting for you. Housekeeping is available during the stay if requested.

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, New apartment. Some rennivation going on so was noisy sometimes
Stayed 3 nights in Feb 2018
Response from Vin on Mar 18, 2018
Thank you for the lovely review. We apologise for the renovation, our neighbours sometimes do some touch up work and its a little hard to predict. We however, strive to minimise it by checking the rooms prior and also have alternative rooms handy just in case.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoy to stay . Nice room and comfortable.
Stayed 2 nights in Feb 2018
Response from Vin on Mar 18, 2018
Thank you for the lovely review!

10/10 Excellent

ukaz, seremban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceed expectation
I've booked and paid the studio a day before arrival since it's within my budget. Just hope that the room is convenience for my little family, but once i opened the door... WoW, there's premium and executive studio which is beyond my expectation. Thanx Plush for this opportunity.
Stayed 1 night in Feb 2018
Response from Shah on Feb 24, 2018
Dear Ukaz, Thank you for your positive feedback, wish that we can host you again in the future time. Spreadt the good news to your friends and family. Cheers!

8/10 Good

Claudia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The surrounding might not be too safe because it is India town, have been told by locals to be careful it alone. But overall was a good stay and experience
Stayed 2 nights in May 2023