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ホテル H15 フランクスキ オールド タウンの口コミ

5 out of 5

口コミ

9.6

最高に素晴らしい

評価 10 - 201 件の口コミ中 154 件が非常に良い" "
評価 8 - 201 件の口コミ中 37 件が良い" "
評価 6 - 201 件の口コミ中 8 件が普通" "
評価 4 - 201 件の口コミ中 2 件が不満" "
評価 2 - 201 件の口コミ中 0 件が非常に不満" "

9.8/10

清潔度

9.8/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 11 月に 2 泊滞在

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、設備とサービス
レセプション、ドアマン、レストランのスタッフは素晴らしい。
2019 年 9 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 8 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
風格あるホテルとして良かったです。設備は旧式のものですが、不自由はありませんでした。 細かな注文にも全て応じてくれました。ありがとうございました。
2019 年 6 月に 3 泊滞在

10/10 (非常に良い)

Matt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful hotel and perfect location in Old Town.
2024 年 5 月に 4 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Matt,Thank you for your kind words! We're delighted to hear that you enjoyed our wonderful hotel and found our location in the Old Town to be perfect. We look forward to welcoming you back for another great stay in the future! If there's anything we can do to make your next visit even better, please let us know.Best regards,Paweł Marzec

10/10 (非常に良い)

Karianne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Karianne,Thank you for your positive feedback. If there is anything we can do to make our service even better let us know. Best regards,Paweł Marzec

10/10 (非常に良い)

ELIE、wareham

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel decor, the spacious rooms.the staff and very good breakfast.
2024 年 5 月に 2 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Elie,We're thrilled to hear that you enjoyed various aspects of your stay with us! Our hotel takes great pride in offering a pleasant atmosphere with carefully curated decor, spacious rooms for our guests' comfort, and a dedicated staff to ensure a memorable experience. It's fantastic to know that you also appreciated our delicious breakfast offerings. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All great
2024 年 4 月に 4 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Mark,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Anna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location of Hotel Francuski is brilliant, in the heart of the Old Town few minutes walk to the market place,Mariacki Cathedral, Market Hall and surrounded by lots of restaurants yet quiet. The staff was super helpful, we were confused how to get to the overnight parking and one of tge employees drove with my husband to help out. We loved the decor and the unique style. The breakfast was delicious and worth every penny.
2024 年 4 月に 1 泊滞在
Wiktoria Morawska Assistant Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Anna,Thank you ever so much for your lovely feedback! We're absolutely delighted that your experience at Hotel Francuski was such a joy. Our prime spot in the heart of Krakow's Old Town truly sets the stage for an unforgettable stay, surrounded by the city's vibrant charm. Hearing that our team went the extra mile to ensure your comfort warms our hearts, and we'll be sure to share your kind words with them. We can't wait to have the pleasure of welcoming you back to Hotel Francuski for another memorable visit soon!

8/10 (良い)

Camilla

カップルで旅行
C
2024 年 3 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Guest,Thank you for giving us a positive review.I am very pleased that everything met your expectations. We look forward to seeing you again!Best regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Gretchen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a unique gem! It's lovely, clean and has very friendly staff. I am so glad that I chose Hotel Francuski. It is an artful and distinctive hotel. You will not be disappointed with the hotel or the proximity to the Town Centre of Krakow. Amazing food, service and sights.
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Gretchen,Thank you for the wonderful review! We are delighted to hear that your stay at Hotel Francuski in Krakow was enjoyable and unique. Our team always strives to provide guests with pleasant and memorable experiences, so we are thrilled that you noticed our efforts. We're glad you appreciated the cleanliness, friendly staff, and the distinctive character of our hotel. The proximity to Krakow Town Centre is a huge advantage for us, and it's great to hear that you also found it convenient. We hope to have the pleasure of hosting you again in the future. Once again, thank you for choosing Hotel Francuski!Best regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Thomas Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location,very friendly staff & clean hotel
2024 年 2 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Thomas,Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location convenient, our staff friendly, and our facilities clean. Providing a comfortable and welcoming experience for our guests is our top priority, and we're glad to know we've met your expectations.If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Paweł MarzecGeneral Manager

8/10 (良い)

Andrew

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
The property is well maintained and in an excellent position to explore the town
2024 年 2 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Andrew,Thank you for your review! We're thrilled to hear that you found Hotel Francuski to be well-maintained and in an excellent location for exploring the town. Our team works diligently to ensure that our property is in top condition for our guests to enjoy. We take great pride in our convenient location, which allows easy access to all the attractions and experiences that Krakow has to offer. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another memorable stay soon!Best regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantasia hotel, close to square. Friendly staff
2024 年 2 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Joe,Thank you for sharing your experience! We're delighted to hear that you found Hotel Francuski to be a fantastic choice for your stay in Krakow. Being close to the square is indeed one of the perks of our location, allowing our guests to easily explore the city's attractions. Our staff takes pride in providing a warm and welcoming atmosphere, so it's wonderful to hear that you found them friendly. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Paweł MarzecGeneral Manaegr

10/10 (非常に良い)

Renate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Koselig,stort hotell rom.rolig inne på hotellet. Angrer på valget frokost på hotell,ikke verdt det.
2024 年 1 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Renate,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel room spacious and cozy, and that the atmosphere within the hotel was tranquil.We appreciate your feedback regarding the breakfast, and we apologize if it did not meet your expectations. Your comments are important to us, and we will certainly review our breakfast offerings to ensure we provide a more satisfying experience for our guests.If there are specific aspects of the breakfast that you believe we could improve or if you have any further suggestions, please do let us know. Your insights are valuable as we continuously strive to enhance our services.We hope that despite this, you had an enjoyable overall stay with us. We look forward to the possibility of welcoming you back to our hotel in the future and having the opportunity to exceed your expectations.Thank you for choosing our hotel.Best regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Herri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superb!!
2024 年 1 月に 2 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Herri,Thank you for your enthusiastic feedback - "Superb!!" It truly warms our hearts to know that you had a fantastic experience during your stay at Hotel Francuski.Your positive words are a source of motivation for our entire team. We are committed to providing exceptional service and creating memorable moments for our guests, and we are thrilled that we succeeded in making your stay superb.If there are any specific aspects of your visit that stood out to you, or if there's anything you'd like to share to help us maintain this level of excellence, please feel free to do so. Your insights are invaluable to us.We can't wait to have the pleasure of welcoming you back to our hotel. Whether it's for business or leisure, we look forward to making your next stay just as superb as this one.Once again, thank you for choosing us. Best regards,Paweł Marzec General Manager

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ótimo localização e ótimo custo benefício
2024 年 1 月に 1 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Patricia,Thank you for your positive feedback regarding our hotel's location and value for money. We're delighted to hear that you found our location excellent and appreciated the cost-effectiveness of your stay.At Hotel Francuski, we strive to provide a convenient and comfortable experience for our guests, and it's rewarding to know that we met your expectations in terms of both location and value. Your satisfaction is our priority, and your encouraging words motivate us to continue delivering excellent service.If you have any specific suggestions or if there is anything else we can do to enhance your experience in the future, please feel free to let us know. We value your feedback and are always looking for ways to improve.We hope to have the pleasure of welcoming you back to Francuski Hotel in the future. Thank you for choosing us for your stay, and we look forward to serving you again.Best regards,Paweł Marzec General Manager

10/10 (非常に良い)

Mary

2023 年 12 月に 1 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Guest, We're truly rewarding to hear that your stay at H15 Hotel Francuski met your expectations, and we appreciate your kind words regarding our services and facilities. We are committed to providing exceptional guest experiences, and your feedback serves as a great source of motivation for our team. Your satisfaction is our top priority, and we are delighted to have contributed to making your stay enjoyable. We look forward to the pleasure of welcoming you back to in the near future. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

8/10 (良い)

Darius

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Darius, On behalf of the entire team at H15 Hotel Francuski, I extend our sincerest gratitude for taking the time to share your feedback and for awarding us with an impressive 80% positive rating. We are genuinely thrilled to hear that your stay with us met your expectations, and your favorable rating is a testament to our collective commitment to providing exceptional service and memorable experiences for our valued guests. Your positive remarks are greatly appreciated, and it motivates us to continue striving for excellence in all aspects of our hospitality. We are particularly delighted that our efforts to create a welcoming environment, along with the dedication of our staff, contributed to your overall satisfaction. We value your feedback immensely, and it serves as a constant source of inspiration for our team. We look forward to the pleasure of welcoming you back in the future and ensuring another delightful stay. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
1 of the best hotels weve stayed in.
One of the best hotels we have stayed in. Great location. Staff all excellent. Breakfast fabulous. Rooms are stunning like an apartment. Mini bar great. The only 1 thing is that the bar was not open and does not sell pumped beer. But you could ask at the cafe for a drink and sit in lounge area.
2023 年 12 月に 5 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Guest, Thank you sincerely for taking the time to share your feedback about your recent stay at H15 Hotel Francuski. We are truly thrilled to read your kind words and learn that your experience was one of the best you've had! We're delighted to hear that you found our location ideal, our staff excellent, and the breakfast fabulous. Your appreciation for our stunning rooms, resembling apartments, is truly heartwarming. It's always our aim to provide a memorable and comfortable experience for our guests. We appreciate your understanding about the bar, and we apologize for any inconvenience. Your feedback is invaluable, and we will certainly consider your comments as we continually strive to enhance our offerings. We look forward to welcoming you back for another outstanding experience. Best regards, Adrian Kapelak, Front Offcice Manager, H15 Hotel Francuski

10/10 (非常に良い)

Jens

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfekt
Bardzo sympatyczna i pomocna obsluga kawiarni i recepcji. Wspaniale sniadania i baaaardzo dobra kawa! Polozenie hotelu bardzo wygodne. Pokoje bardzo duze i wygodne z ladnym wystrojem.
2023 年 12 月に 4 泊滞在
Adrian Kapelak, Front Office Manager からの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Jens, The team at H15 Hotel Francuski extends our heartfelt appreciation for your thoughtful feedback on your recent stay with us. We are overjoyed to learn about your positive experience with the warm and helpful staff at our café and reception. Delivering exceptional service is a cornerstone of our commitment to guest satisfaction, and your recognition of our team's efforts is truly rewarding. Your kind words regarding our breakfast offerings and the quality of our coffee bring us great joy. We strive to create a delightful culinary experience for our guests, and it's wonderful to know that we succeeded in making your mornings special. Additionally, we are pleased that you found our hotel's location convenient and enjoyed the spacious, comfortable rooms adorned with lovely decor. Creating an inviting and relaxing atmosphere for our guests is a priority, and your feedback affirms that we are meeting this goal. We look forward to the opportunity of welcoming you back for another memorable stay. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kommer vi igen - ja
Dejligt ophold. Meget koldt første nat, men det blev fixet efter henvendelse til reception.
2023 年 12 月に 4 泊滞在
Adrian Kapelak Front Office Manager からの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Lisa, Thank you for choosing H15 Hotel Francuski, We extend our heartfelt appreciation for share your experience during your recent stay with us. We are delighted to learn that you had a pleasant stay, and we are grateful for your feedback. I apologize for any inconvenience you may have experienced due to the initial cold temperature on the first night. It was our pleasure to address this promptly after receiving your notification at the reception. Your satisfaction is our top priority, and we appreciate your understanding. Your positive comments encourage us to continue striving for excellence in service, and we are thrilled to know that you are considering a return visit. Should your plans bring you back to H15 Hotel Francuski, We would be honored to host you again. We look forward to the opportunity of welcoming you back in the future. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

George walter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A quaint, boutique hotel with wonderful old world charm. Very clean. 3 minute walk to main square, Krakow farmers market and other sites. Very accommodating staff.
2023 年 12 月に 6 泊滞在
Adrian Kapelak Front Office Manager からの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Mr. George, On behalf of the entire team at H15 Hotel Francuski, We extend our sincere gratitude for choosing to stay with us and for taking the time to share your delightful experience. We are thrilled to hear that you found our hotel to be quaint, with a charming old-world appeal. Maintaining a clean and welcoming atmosphere is of utmost importance to us, and we are pleased that this aspect of your stay met your expectations. Your positive remarks about the hotel's convenient location, merely a 3-minute walk to the main square, Krakow farmers market, and other notable sites, are truly gratifying. We strive to provide our guests with an optimal balance of accessibility and tranquility, and it's rewarding to know that our efforts have contributed to your overall satisfaction. Furthermore, we are delighted that you found our staff to be accommodating. Ensuring our guests' comfort and enjoyment is at the core of our service philosophy, and we appreciate your acknowledgment of our team's efforts. It was our pleasure to host you, and we look forward to the opportunity of welcoming you back to H15 Hotel Francuski in the future. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Guest, We are overjoyed to receive your 100% positive feedback regarding your recent stay atH15 Hotel Francuski. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations. It's wonderful to hear that your experience was so positive. We aim to create a comfortable and enjoyable environment for all our guests, and knowing that we achieved that with you is truly rewarding. We look forward to the pleasure of welcoming you back in the future. If there's anything you need or if you have future travel plans, don't hesitate to reach out – we're here to make your stay exceptional. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

Dennis

2023 年 12 月に 1 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Guest, We are overjoyed to receive your 100% positive feedback regarding your recent stay atH15 Hotel Francuski. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations. It's wonderful to hear that your experience was so positive. We aim to create a comfortable and enjoyable environment for all our guests, and knowing that we achieved that with you is truly rewarding. We look forward to the pleasure of welcoming you back in the future. If there's anything you need or if you have future travel plans, don't hesitate to reach out – we're here to make your stay exceptional. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

Vesa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hieno Hotelli
Kaikki toimi hyvin.
2023 年 12 月に 1 泊滞在
Adrian Kapelak Front Office Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Hieno, Thank you for taking the time to share your positive feedback with us! We're delighted to hear that everything worked well during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your insights are valuable to us as we continuously strive to enhance our guests' experience.We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards

10/10 (非常に良い)

Per

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Guest, We are overjoyed to receive your 100% positive feedback regarding your recent stay atH15 Hotel Francuski. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations. It's wonderful to hear that your experience was so positive. We aim to create a comfortable and enjoyable environment for all our guests, and knowing that we achieved that with you is truly rewarding. We look forward to the pleasure of welcoming you back in the future. If there's anything you need or if you have future travel plans, don't hesitate to reach out – we're here to make your stay exceptional. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

Laura

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel decor was lovely. Rooms were larger than expected with a separate sitting area. Bed was extremely comfortable. Staff were really helpful. Loved the hotel and would recommend it to anyone.
2023 年 11 月に 3 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Guest, Thank you so much for taking the time to share your feedback and for giving us a perfect 100% rating! We are thrilled to hear that you had a wonderful stay at H15 Hotel Francuski. It's always our goal to provide an exceptional experience for our guests, and we are delighted to know that we were able to meet your expectations. Your kind words motivate our team to continue delivering the best service possible. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

Isabelle

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fint!
2023 年 11 月に 3 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Mrs. Isabelle, Thank you for choosing the H15 Hotel Francuski. We sincerely appreciate that you left such a high opinion regarding your stay at our hotel. Therefore, we can confidently say that it has been our privilege to provide you with the highest possible quality of service. We take great pride in creating wonderful memories and unforgettable moments at the historic H15 Hotel Francuski. We hope to have the opportunity to serve you with endless pleasant memories. Best regards, Adrian Kapelak, Front Office Manager, H15 hotel Francuski

10/10 (非常に良い)

Halvor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Recommend
Very nice central location. Room was also very good except bathroom that was cold. Breakfast fine and good service.
2023 年 11 月に 3 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 11 月 17 日)
Dear Guest, We appreciate your valued feedback and take great pleasure in acknowledging your positive observations regarding our H15 Hotel Francuski. It is heartening to learn that you found the room to be of commendable quality, although we regret any discomfort you may have experienced in the bathroom due to its colder ambiance. We are pleased to note your satisfaction with the breakfast offerings and the level of service provided. Your commendation serves as a testament to our continuous efforts to ensure a delightful and memorable stay for our esteemed guests. We genuinely appreciate the time you have taken to share your thoughts, as it aids us in further enhancing the overall guest experience. Should your future travels bring you back to our locale, we earnestly look forward to the opportunity of welcoming you once again and exceeding your expectations. Best regards, Adrian Kapelak, Front Office Manager, H15 Hotel Francuski

10/10 (非常に良い)

Andrew、Winchester

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our second stay at the Hotel Francuski. A elegant, charming hotel with character. Friendly and clean. Excellent service and food. Conveniently located for most of the main sites in Krakow and easy access to trams to visit others. An excellent place to stay.
2023 年 11 月に 1 泊滞在
Adrian Kapelakからの返信 (投稿日 : 2023 年 11 月 17 日)
Thank you so much for your kind words and returning for your second stay. We are glad to hear that you found the Hotel Francuski to be elegant, charming, friendly, clean, with excellent service and food. We are delighted to know that our location was convenient for you as we strive to make every guest's experience enjoyable. Thank you again for taking the time to share your review.

10/10 (非常に良い)

Sally、Cleveland Heights

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was incredibly helpful and friendly. They loaned me an umbrella and always answered my questions.
2023 年 10 月に 4 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Guest, Thank you for choosing H15 Hotel Francuski. We really appreciate your kind words about our staff! It's heartwarming to hear that you found our team incredibly helpful and friendly. We're here to make your stay as enjoyable as possible and your positive feedback is reflection to our commitment. We're glad we were able to provide you with an umbrella and answer your questions promptly. Your satisfaction is our priority and we look forward to welcoming you again in the future. We wish you all the best, Warm regards, Ewelina Wąsik, H15 Hotel Francuski

10/10 (非常に良い)

Siobhan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfection in Krakow.
What an awesome hotel. Perfect in every way. A real 5 star experience. I could not fault this hotel in any way. Beautiful surroundings complimented with the most polite and helpful staff. Would never stay anywhere else if visiting Krakow again.
2023 年 10 月に 7 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Siobhan,Thank you for your feedback! We're thrilled to hear that you had such a great experience at our hotel and that you found it to be a perfect 5-star experience. We are happy that you found our staff to be polite and helpful. We do our best to ensure our Guests have a memorable stay. Your kind words mean a lot to us, and we would be delighted to welcome you back whenever you visit Krakow again. Thank you for choosing our hotel!Best Regards,

10/10 (非常に良い)

Neil Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel staff very help full, arranged all our trips with a private driver Pavel was the most help full polite gentleman he helped make our trip memorable
2023 年 10 月に 4 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Neil,I'm delighted to hear that you had a great stay at the hotel! It's wonderful that the staff were so helpful and went out of their way to arrange all your trips. We are happy that your trip was memorable.Thank you for sharing your feedback!We hope to host you again in the future.Best Regards

10/10 (非常に良い)

WEON TAE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Guest,Thank you for your feedback.We are happy that you enjoyed your stay in H15 Hotel Francuski. We always do our best to make your stay unforgettable.We hope to host you again in the future.Best Regards,

10/10 (非常に良い)

Anne-Karin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stilig, sentralt hotell med svært god service
Sentral beliggenhet. God, velutstyrt frokost i flott restaurant. Spiste middag i restauranten en ettermiddag, god mat og flott service. Bruker gjerne dette hotellet igjen.
2023 年 9 月に 2 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Anne - Karin,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your comments and are pleased to hear about your positive experience.We're delighted that you found our central location to be convenient and that you enjoyed our well-equipped breakfast in our beautiful restaurant. Providing a satisfying dining experience is important to us, and we're glad you had a good meal in our restaurant.We are thrilled to hear that you would gladly choose our hotel again in the future. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another great stay.Best Regards,

10/10 (非常に良い)

Darius

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet hotel in excellent location just off the old town. Staff is amazing and so helpful for getting around. Everything you need is within walking distance. Highly recommend
2023 年 9 月に 3 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Darius,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your comments and are delighted to hear about your positive experience.We're pleased that you found our hotel to be quiet and enjoyed its excellent location just off the old town. It's wonderful to know that our staff provided you with amazing and helpful service.We also appreciate your recommendation.Your feedback is valuable to us, and we look forward to the opportunity to host you again in the future.Best Regards,

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 10 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 9 月 15 日)
Dear Victoria,Thank you for your feedback.We are happy that you had a great stay in our Hotel. It is a pleasure that we have met your expectations.We hope to host you again in the future.Best Regards,

10/10 (非常に良い)

Paul

2023 年 8 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Guest,Dear Guest,We would like to thank you sincerely for your kind review of your stay at our hotel. It is a great pleasure for us to hear that we met your expectations and provided an unforgettable experience.We hope you will visit our hotel again and let us take care of your comfort during your next stay. We look forward to the opportunity to welcome you again.Once again, we thank you for choosing our hotel and wish you all the best.Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 2 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Guest,Thank you very much for your kind words and positive feedback regarding your stay at our hotel. We are glad that you had a wonderful time with us and that we were able to meet your expectations.We are very happy that we could contribute to a successful stay and provide you with unforgettable moments. If you ever decide to visit our hotel again, we will be happy to welcome you back and take care of your needs.Best regards,Paweł MarzecGeneral Manager H15 Hotel Francuski

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Reception staff excellent but we requested to re locate to H15 Palace due to problem with fellow travellers room
2023 年 9 月に 5 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our reception staff excellent during your stay. We are very sorry to hear about the move to our other hotel, we hope you have final nice memories of your stay in Krakow.If you ever decide to stay with us again, please do not hesitate to reach out to us directly, and we will do our best to ensure that your stay is as smooth and enjoyable as possible.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

10/10 (非常に良い)

Leif morten

2023 年 8 月に 3 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Leif,We are happy that you enjoyed your stay at our hotel and that you rated us so highly.We hope to see you again in the near future.Best Regards.

10/10 (非常に良い)

Theresa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This might be my favorite of all hotels I’ve ever stayed in! The staff are friendly, attentive, and helpful. Our room was beautiful and large. Very classy. The breakfast might be the best part - excellent choices and very delicious. I have only rave reviews for this hotel and the staff. Thank you for everything - I loved staying here.
2023 年 8 月に 2 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Theresa,Thank you for sharing your opinion with us.We are pleased to read that our hotel is one of your favorites!We make every effort to make our Guest feel comfortable and cared for throughout their stay..Thank you for appreciating our breakfasts - we hope that you will have the opportunity to try our a la carte menu. We serve high-quality French cuisine.See you soon!Best Regards,

6/10 (普通)

Jean-Paul

良かった点 : 清潔度、施設のコンディションと設備
Décevant, mais bien situé
Cet établissement, – et c'est indéniablement l'un de ses points forts –, est idéalement situé à 2 pas du Rynek et cependant dans une ruelle au calme. Les parties communes sont belles et très bien entretenues. La décoration des chambres est soignée mais l'équipement est assez sommaire pour cette catégorie d'hôtel. Le point tout à fait insuffisant est la partie petits-déjeuners. La salle est splendide, mais le buffet, si l'on peut appliquer ce terme, offre un choix à peine digne d'un 2 étoiles et de bien piètre qualité (de loin le pire depuis des années en ce qui me concerne). On peut commander différents types de préparation d'œufs, mais il faudra souvent s'armer de patience. Idem pour les cafés. La gestion est désorganisée, confuse et finalement peu agréable. Quant à la réception, elle n'est pas très chaleureuse, pour le moins indifférente. Les prestations et équipements ne sont pas ceux d'un 4 étoiles, ce qui tranche avec l'hôtellerie polonaise qui est globalement de très bonne qualité.
2023 年 8 月に 4 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Jean - Paul,Dear Pablo,Thank you for your feedback.We are pleased to read that both the design and location were identified as the hotel's strengths.Thank you for bringing this issues to our attention.We are very sorry that you did not find the quality of a four-star hotel in our facility.We want you to know that we take our guests' comments seriously and will look into any issues you may have experienced during your stay.We hope that we will have the opportunity to host you again and you will see changes for the better.Best Regards,

10/10 (非常に良い)

Rhian

2023 年 8 月に 4 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Guest,We would like to thank you sincerely for your kind words regarding your stay at our hotel. It is a great pleasure for us to hear that we met your expectations and provided an exceptional experience.Our staff always strives to provide the highest quality of service and comfort, and your feedback is confirmation to us that we are on the right track. We are glad that we could contribute to a successful stay and make you feel at home with us.We hope you will visit our hotel again and let us take care of your comfort during your next stay. We look forward to the next opportunity to serve you and provide you with unforgettable moments.Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

8/10 (良い)

Arne Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gammelt hotell med fin beliggenhet.
Eldre koselig hotell med fin beliggenhet. Savnet rengjøring hver dag.
2023 年 8 月に 4 泊滞在
Ewelina Wąsik - Front Office Managerからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Arne Martin,Thank you for your feedback.We are glad that you are satisfied with the stay in H15 Hotel Francuski.We hope to host you again in the future.Best Regards

8/10 (良い)

Aleksandra

2023 年 8 月に 2 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 8 月 13 日)
Dear Guest,We are very pleased that your stay with us was successful! Our team always strives to provide our guests with the best experience, so we are glad that you were satisfied with our services. Your positive feedback is a great motivation for our team. We hope that you will visit our hotel one more time and let us take care of your comfort again. Thank you for choosing us and we extend our warmest greetings!Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 8 月 13 日)
Dera Guest,I'm glad you had a wonderful stay with us! Our team always strives to provide the best experience for our guests, so I'm very happy that you were satisfied with our services. Your kind words are a great reward to us for our work. We hope that you will visit our hotel again someday and enjoy our hospitable services again. Thank you for choosing our place and we extend our warmest greetings!Best regards,Paweł MarzecGeneral ManagerH15 Hotel Francuski

10/10 (非常に良い)

Marlene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Marlene,Thank you for taking the time to share your opinion with us. We are very pleased that you rated us so highly. We are glad that we fully met your expectations. We hope that we will be able to host you again in H15 Hotel FrancuskiBest regards,Paweł MarzecGeneral Manager

10/10 (非常に良い)

Christian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lækkert uge ophold
Skønt hotel med suveræn placering i forhold til bymidten. Ligger lige i udkanten så der er ingen gadestøj. Dejlig morgenmad og meget hjælpsom personale.
2023 年 7 月に 6 泊滞在
Paweł Marzec - General Managerからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Guest,Thank you for your kind words about our hotel! We are glad that you liked the excellent location in the center of town and the fact that there is no noise from the street. We are also very glad that our helpful staff contributed to your successful stay. We look forward to seeing you again in the future!Best regards,Paweł Marzec General ManagerH15 Hotel Francuski