Pavilion Queen's Bay

Property class: 4.5

Choose dates to view prices

Reviews

7.0 out of 10
Good
Near Ao Nang Beach, Pavilion Queen's Bay provides an airport shuttle, a poolside bar, and a coffee shop/cafe. Indulge in aromatherapy, a body scrub, and a massage at Montra Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a garden and a playground.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite

Room

Suite

  • 7 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • Sea view
  • 66 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Superior Room

Room

Superior Room

  • Mountain view
  • 50 sq m
  • Sleeps 2
  • 2 Twin Beds

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Grand Mercure Krabi Aonang

Ao Nang
  • Pool
  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 8 reviews
The price is ￥13,238
￥15,714 total
includes taxes & fees
Oct 21 - Oct 22
Grand Mercure Krabi Aonang
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About the neighborhood

Located in Ao Nang, a neighborhood in Krabi, Pavilion Queen's Bay is in a rural area and near the beach. The area's natural beauty can be seen at Ao Nang Beach and Nopparat Thara Beach. Traveling with kids? Consider Andaman Cultural Study Center, or check out an event or a game at Ao Nang Krabi Boxing Stadium. With scuba diving, snorkeling, and sailing nearby, you'll find plenty of adventures in the water. Visit our Krabi travel guide
Map
81000, Krabi, Krabi, 56/3 Moo 3, Tambol Ao Nang, Amphur Muang

What's nearby

  • A sunset over a calm beach with boats anchored, a prominent cliff, and a clear sky.
    Ao Nang Beach
    10 min walk - 0.9 km
  • A temple with intricate golden decorations and a large golden spire at night.
    Ao Nang Landmark Night Market
    19 min walk - 1.6 km
  • A beach with two green islands in the distance, a sandy shore, and a clear sky.
    Nopparat Thara Beach
    3 min drive - 2.0 km
  • Ao Nang Krabi Boxing Stadium
    17 min walk - 1.5 km
  • McDonald, Aonang
    10 min drive - 1.6 km

Getting around

  • Krabi Intl. Airport (KBV)
    49 min drive

Restaurants

  • Kokotel Krabi Oasis x Shabu2you
    2 min walk
  • Umberto's Cuisine
    5 min walk
  • The Hilltop Restaurant
    11 min walk
  • Restuarant @ the Small hotel & resort
    10 min walk
  • Lobster Seafood
    13 min walk

About this property

Pavilion Queen's Bay

  • Luxury family-friendly hotel in a rural location
  • Located close to Ao Nang Beach, Pavilion Queen's Bay provides an airport shuttle, a poolside bar, and a coffee shop/cafe. Treat yourself to aromatherapy, a body scrub, or a massage at Montra Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a garden and a playground.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool
    • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
    • Express check-out, express check-in, and babysitting (surcharge)
    • A porter/bellhop, massage treatment rooms, and a gift shop
  • Room features
  • All 100 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like WiFi and bathrobes.
  • Extra conveniences in all rooms include:
    • Bathrooms with separate tubs/showers and bidets
    • TVs with satellite channels
    • Balconies, refrigerators, and childcare services

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￥5,118 total
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Property amenities

Internet

  • Available in all rooms: WiFi (THB 100 per hour)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: THB 412 for adults and THB 206 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Montienthong Restaurant
  • Otohime
  • Sunset Pool Bar

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Spa treatment rooms

Accessibility

  • Elevator

More

  • 3 buildings
  • 6 floors

Room amenities

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1850 per night

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 412 for adults and THB 206 for children
  • Fee for in-room wireless internet: THB 100 per hour (rates may vary)
  • Airport shuttle fee: THB 700 per vehicle (one way)
  • Rollaway bed fee: THB 1850 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Pavilion Queen's Bay have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Pavilion Queen's Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for a fee.

What time is check-in at Pavilion Queen's Bay?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Pavilion Queen's Bay?

Check-out is at noon.

Does Pavilion Queen's Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 700 per vehicle applies.

Where is Pavilion Queen's Bay located?

This family-friendly Krabi hotel is located near the beach, within a 15-minute walk of Ao-nang Beach Walk Market and Ao Nang Beach. Nopparat Thara Beach and Noppharat Thara Beach are also within 1 mi (2 km).

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Reviews

Pavilion Queen's Bay Reviews

7.0

Good

6.8

Cleanliness

7.0

Location

7.4

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 20 out of 131 reviews
Rating 8 - Good. 53 out of 131 reviews
Rating 6 - Okay. 33 out of 131 reviews
Rating 4 - Poor. 12 out of 131 reviews
Rating 2 - Terrible. 13 out of 131 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is not a 4 star hotel maybe 20 years ago.

The only nice thing about this hotel is the pool and staff. This hotel is no longer a 4 star maybe 20 years ago. The property needs to be updated. The rooms are in terrible condition. My room had ants and bugs all over including the bed. This should not be an expedia propertly.
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
1. ค่อนข้างเก่า ควรทาสี และบูรณสถานที่บ้าง 2. ห้องกว้างดี
Stayed 3 nights in May 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Check-in war kurios, konnten meine Buchung nicht finden. Gaben auf mehrmaliges nachfragen kurze, ausweichende Antworten in englisch u. unterhielten sich sonst nur auf thailändisch. Unprofessionell! Später fand sich die Bestätigung dann an. Nach meiner Bestätigung war das Silvester-Dinner im Preis enthalten, nach deren Aussage ist es nie der Fall. Ich soll mich an Expedia wenden. Traurig, dass das Gebäude so schlecht instand gehalten wird. Ich kann die negativen Bewertungen nur bestätigen. Die meisten Angestellten waren sehr nett und hilfsbereit. Schade auch für die Angestellten. Die tollen Bilder werden dem tatsächlichen Zustand nicht gerecht bzw. sind veraltet. Lage ist sehr schön, tolle Dachterrasse und Aussicht. Frühstück war auch sehr gut und abwechslungsreich.
Stayed 7 nights in Dec 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Låg standard

Förväntade oss ett slitet hotell baserat på tidigare recensioner men inte att det var så illa. Rummet luktade unket, var väldigt smutsigt och flera av de utlovade faciliteterna saknades. Inget som kan rekommenderas. Oförståligt att detta hotell har 4 stjärnor! Enda positiva var ett okej poolområde och läget.
Stayed 4 nights in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Booket ikke dette hotel

Det er mig ubegribeligt at dette hotel har 4 stjerner. Det er faldefærdigt og burde total renoveret fra A-Z hvis det overhovedet kan betale sig. De billeder af hotellet man kan se hos Expedia er fra det var nyt for mange år siden eller også er de manipuleret med. Føler mig snydt!!!
Stayed 13 nights in Jan 2018
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Buiten leuk hotel binnen oud

Aan de buitenkant mooi hotel maar binnen veel achterstallig onderhoud Eigenaar wil het ook verkopen dus doet er niets meer aan Zwembad prima en personeel vriendelijk
Stayed 18 nights in Nov 2017
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Topically 3 star hotel. Room are old. Pictures on internet not correct
Stayed 8 nights in May 2017
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ehemals schönes Hotel in grauenhaftem Zustand

Das Hotel dürfte vor 5 bis 10 Jahren ein echtes Schmuckstück gewesen sein. Inzwischen ist es allerdings völlig ungepflegt und heruntergekommen. Das spärlich vorhandene Personal ist bemüht. Laut Auskunft des Personals leide der Hoteleigentümer allerdings seit einiger Zeit unter finanziellen Problemen, weshalb kein Budget für die Instanthaltung vorhanden sei.
Verified review

8/10 Good

Liked: Staff & service

Wifi ruim.....

Ótimo hotel, um pouco antigo, mas ótimo. Dez minutos caminhando da praia, linda piscina e ótimo café da manhã, quarto enorme e varanda...... Preço justo.... Só podia melhorar o Wifi que era péssimo..... Muito ruim mesmo....
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Prisvärt

Lite slitet hotell men fullt av charm. Fantastisk utsikt över havet från balkong och takrestaurangen, bra pool, grym frukost, stort rum och badrum, balkongen med gungan var perfekt.
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Lungt hotell med trevlig personal.

Hotellet var väldigt fint men rätt så slitet och vi hade problem med mini myror på vårt rum som sedan var överallt i vår packning och över vår mat o kläder och på/i sängen. Hotellet låg också väldigt bra men var väldigt tomt tyvärr.
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

À fuire! Horrible!

Personnel ne parlant pas dutout anglais! Nous avions commandé la pizza fruit de mer nous sommes tombés malade, sans oublier que nous avions attendu 2h pour l'avoir, et sans couvert! L'autre pizza sur le menu contient moins d'ingrédients qu'une pizza margarita! Pendant 2 jours je demandais du papier toilettes ! Jusqu'à ce que j'aille me plaindre à la réception! Le personnel ne sait même pas lire leur propre aditions! En gros, hotel pas digne d'un 4*, mais plutôt 1 maximum, à fuire Sincèrement
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Gutes Preis-Leistungs Verhältnis

Das Hotel war einmal das beste Haus in Ao Nang. Leider ist das schon lang her. Es braucht dringend eine umfassende Renovierung, aber seinen Charme hat es nicht verloren. Vier Sterne verdient es im aktuellen Zustand definitiv nicht mehr, allerdings war es auch weit preisgünstiger zu haben. Das Frühstücksbuffet ist gut, auch das Restaurant ist für ein Abendessen zu empfehlen. Das Personal ist sehr aufmerksam und hilfsbereit. Es liegt etwas abseits, dafür ist es aber auch sehr ruhig verglichen mit dem Zentrum von Ao Nang. Alles ist gut zu Fuß zu erreichen, ins Zentrum braucht man gut zehn Minuten.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Very good. It has amazing swimming pools and serves good food. It also has a happy hour where you can get 2 drinks for the price of 1. The hotel is located close to Ao Nang main road and there is a lot ot shops, restaurants and other stuffs to do. Am not giving a 5 because there was water leakage in the bathroom and the WIFI kept disconnecting. In general, the staffs were pleasant but some of them needs to seriously learn to the courteous.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apenas uma noite antes de ir a Phi Phi

Voltando de Cingapura rumo a Phi Phi não consegui pegar o último ferry boat a tempo então precisava de um hotel para passar a noite em ao nang já que tentar um barco privado para Phi Phi é muito caro, me vi surpreendido com a beleza do quarto deste hotel, muito limpo e arrumado. Voltaria a me hospedar aqui certamente.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

くつろげるホテル

価格も手頃な割に快適に過ごせる。スタッフも感じが良い。最上階での景色を楽しみながらの朝食は味もよく最高です。
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hotel in state of refurbishment

The room is big and comfortable. Get the ocean view from faraway. Breakfast is good.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Memory for Us

We celebrated our 30th Anniversary on this trip and came from a busy travel itinerary before. We arrived tired, so we just rested, read books, swam, ate meals in the hotel and nearby restaurants. Everyday we got a massage and pampered in other ways like manicures, etc. The hotel staff was a highlight. They were very friendly and hospitable and met every need we had. I would go back to the hotel again just to see the staff. The breakfast buffet was big, and although it catered to an Asian demographic, we still found many options for an American breakfast. The wifi in the rooms could be improved. It was an excellent experience staying there. We were not disappointed and quite the opposite. We left with a good memory of a special milestone in our lives.
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
这个酒店好大啊｀但是我觉得可能是太久没装修！有点诡异
Verified review

6/10 Okay

Liked: Staff & service

Not bad but could be better

Last minute hotel, overall good value but the hotel is very dated and needs money for a facelift
Verified review

8/10 Good

Percutian yg selesa

Ok..
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice hotel

Wonderful pool Wonderful staff Great location Nice walk to the beach Many convenient stores around Don't buy from the mini market. Too expensive. Buy from 7_11 close by The rooms are huge They have a great balcony with comfy furniture
Verified review

8/10 Good

가격대비 괜찮음

아오낭 시내까지 걸어서 5분정도 나가야하지만 걸어다닐만한 거리였고 아오낭비치 역시 걸어서 가기 충분했다 위치적으로 좋았던거 같다. 방을 1층에 배정받아서 수영장이 가까워서 이용하기 좋았고 단점으로는 개미가 있었다는거. 조식도 나쁘지 않았고 좋았다.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Most disappointed I've ever been in a Hotel.

I will start with the positives: -Close to the center of Ao Nang, 10m walking or 80bht wit a Tuk Tuk -The pool area is actually very nice -The staff in general was very helpful and well mannered, despite limited English skills Now I won't even mention the number of stars this hotel holds, this hotel is huge and seems completely abandoned, it is literally falling apart. There are more staff members than clients, and yet there isn't enough staff for all the facilities they've got. Result is that the spa/gym/pool bar etc are almost always unattended, and generally I have the impression that no one is responsible for maintaining those areas. The rooms are huge, but also falling apart, my toilet sit was held together by something that looked like cement, a grey glue. Furniture semi destroyed, electric cables out of the power sockets. I had also paid for the room with a pool view, what I got was a room with the view on a construction site, if you leaned over the fence on the balcony you could see part of the pool that is true, but the view from the room wasn't worth paying extra. Unless the pool is a must, anyone would be better off staying at a well run B&B, even if the prices were the same, which they're not. I don't like writing this because the staff still manages to do a decent job, despite the conditions they're having to work in, but unless this place undergoes some drastic changes, I'd suggest you stay away from it.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不错，房间很大

非常满意，顶楼可以看见沙滩