Kotzen Vacations from ￥257,531

Our overall experience was disappointing, particularly when it came to service and attention to detail. The hotel did not seem to be on top of basic room maintenance. For example, the closet door in our room would not open properly—something that should have been noticed and corrected before a guest checked in. We also found the front desk staff to be unnecessarily rigid and felt that the hotel nickel-and-dimed its guests. Our room was already cleaned and available when we arrived around noon, yet we were told we would have to pay an additional $50 if we wanted to check in before 2:00 PM. I can understand an early check-in fee when special arrangements are required, but charging $50 when the room was already sitting ready seemed excessive. On the way to our room, we noticed another room in the same price category that appealed to us a little more. We politely asked if we could switch to that room and were given a flat “No,” without any explanation or attempt to accommodate us. Finally, a large yellow “Wet Floor” sign was left directly in front of our room for our entire two-night stay. When we asked if it could be moved, we were simply told that it could not. It may seem like a small issue, but it was another example of the lack of attention and flexibility we experienced throughout our stay. Our impression of the hotel is that could benefit greatly from better attention to its rooms and a more accommodating, guest-friendly approach to service.

The room itself is very clean. Very good staff. Wi-Fi is pretty weak. Has a weird system with the room key. You don’t get a card to enter your room anytime you want, you have to leave your key with reception every time you leave. You have to be a trusting person to be able to do that otherwise take any valuables with you if you can. Showers don’t have hot water. Free Breakfast and they gave me free water. Overall decent experience.

It’s not the best set up when you arrive, having to take a mini elevator with your luggage already makes you wonder if this is a real hotel, the building doesn’t have any sign outside letting you know that’s your destination, I guess it’s just so old fashioned, but I felt punked for a minute. Our room was two buildings down and it required the front door, gate, another door upstairs before entering an area where your room is, not practical, and you have to go up a. Level to catch another mini elevator to your floor, and then go up walking another level. The AC is very poor in the room, not strong enough at all for the summer heat in Rome. The location is very good and breakfast was fine, cute patio outside to sit and have breakfast. Front desk guys act like this is just a job, not realizing they are the face of the hotel! There is an older gentleman that helps you to your room that is very helpful and hard working, Maybe this is a very old fashioned European way of hosting but I will definitely confirm that it’s a regular hotel setting next time, overall I feel is way to much to just get to your room and not very air conditioned when you get in! Never again!

Very nice staff. Clean comfortable room. Very centrally located- we walked everywhere. Felt very safe in this neighborhood.