6/10 Okay
CRISTHIANE
Sep 10, 2023
Disliked: Staff & service
When we arrived they couldn't find our reservation booking, so we had to wait very long time, the receptionist didn't explain anything about the facilities of the Hotel, no instructions at all plus very unfriendly. The hotel is ok for a max 4 Stars but definitely not a Luxury 5 Stars Hotel, the 1st few days the cleaning wasnt good at all, after complaining it improved a lot! Food was not superb except for the Golden Sun Restaurant which you must reserve and can go only once a week. The service in general was one of the worst we had all these years of travelling experiences apart for 5 waiters who were very nice & friendly but the receptionists were not nice to us at all. The beach area was not properly cleaned everyday. Also the entertainment at night we could hear very loudly in our room and every single days they were playing the same songs till they had their “different” kind of show. Not ideal for a couple holiday! Also not everything is part of All inclusive, some of the drinks for example Aperol Spritz and others you had to pay at least 11 Euros per drink… This hotel is not reccomended for physically challenged people as there are many stairs & hills to climb, you have to walk a lot to go to the beach/ pools and restaurants. Most of the TV channels weren't working at all as the Satellite signals were very poor and also we had Power Outage in our room at least Twice a day!
CRISTHIANE
Stayed 8 nights in Sep 2023