ロビー

コンフォート スイーツ イーストの口コミ

2.5 out of 5

口コミ

8.4

とても良い

評価 10 - 805 件の口コミ中 366 件が非常に良い" "
評価 8 - 805 件の口コミ中 273 件が良い" "
評価 6 - 805 件の口コミ中 98 件が普通" "
評価 4 - 805 件の口コミ中 40 件が不満" "
評価 2 - 805 件の口コミ中 28 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Karen

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 5 月 8 日)
Karen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 (非常に良い)

kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to stay for a one night stop over. Friendly night staff.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Sarah

家族旅行
良かった点 : スタッフとサービス
Clean, comfortable, and convenient.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
.
2024 年 4 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 4 月 25 日)
Linda,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 4 月 23 日)
Julie,We would like to thank you for taking the time to complete our online survey.Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Kayleigh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 4 月 22 日)
Kayleigh,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice bed. Staff was friendly and helpful.
2024 年 4 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 4 月 22 日)
Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites East and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 (良い)

Jennifer

2024 年 4 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 5 月 13 日)
Jennifer,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 (良い)

Cara

家族旅行
良かった点 : 清潔度
Staff was nice but it took 12 hours to get batteries for TV remote to work. Mattresses & furniture was old & lighting in room was dim. The price was lower so I guess it was what I expected.
2024 年 3 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping and front desk to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 (普通)

Jeanette

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 (良い)

Shawna

良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was a decent, average hotel. I don't know who decided that a room next to the elevator was a smart move but once it settled down it wasnt too bad.
2024 年 3 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 3 月 25 日)
Shawna,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

4/10 (不満)

Greg

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I tried to save a little money and regretted it. We had to change rooms upon check-in due to a lack of cleanliness. The second room had a toilet that overflowed. The staff took care of the issues, and I appreciate their efforts. However, I would not recommend this property.
2024 年 2 月に 5 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 2 月 26 日)
Greg,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 (非常に良い)

Dallas、Mountain Rest

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just far enough from Downtown to make traveling to and from easy and convenient. Room was spacious and very clean. Interstate noise was minimal and not distracting. Great little taqueria next door and multiple dining options very close. Staff was friendly and helpful! Would definitely stay again and again!
2024 年 2 月に 3 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites East and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 (不満)

Rachel

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The tv in our room would not work even after calling and asking for help. Our toilet seat, shower and one of the beds were broke . The room was quite dirty. Very unhappy. My whole family was up by 6 am and left at 6:30.
2024 年 2 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 (普通)

Graham

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Was easy check in after hours, and I felt safe especially with my family in tow. The room was clean and had everything we needed, however the next room over was throwing a party and we only got a few hours sleep after a 12 hour day on the road. We notified the front desk but felt a lack of urgency as the noise persisted past 2a. Breakfast had plenty of options and staff was friendly. Bed was incredibly firm.
2024 年 2 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 (非常に良い)

beth

良かった点 : 清潔度、スタッフとサービス
Needs some updating in the hallways but overall a very comfortable stay. The Mexican restaurant across the parking lot was very good.
2024 年 2 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 29 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Puanani

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Looks new, convenient to interstate
2024 年 1 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 (非常に良い)

Frieda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 29 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was everything you expect in a mid tier hotel chain. Everything was exactly as expected.
2024 年 1 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 (非常に良い)

Denys

2023 年 10 月に 3 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 (非常に良い)

SHERALY

2023 年 12 月に 4 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 12 日)
Thank you for taking the time to review your stay with us at the Comfort Suites East. Guest feedback is very important to us. We hope to see you again on your next trip to Knoxville, TN!

10/10 (非常に良い)

Bobbie Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There are 3 restaurants within walking distance
2023 年 12 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 (普通)

J.PAUL

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the beds were hard did not sleep well
2023 年 12 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 (普通)

Lowell

気になった点 : スタッフとサービス
Horrible front desk Asian/Philppo lady on Dec 27 at evening charged us, senior citizens plus disabilities $1 for a protection. We answered no and disagreed. Rip off! She wanted our money. We are not stupid elders. We explained that we paid $6.95 to Expedia for protection and risk free as we confirmed our reservation. And then the lady asked me to pay her $1. May we ask why? Plus I typed on access request that we need closed captioned tv but she ignored it n was not helpful. She did hurt our trust. Thank you.
2023 年 12 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Upon booking through a third party website, it states that the hotel will collect a method of payment from the guest for incidentals upon check in. We authorize the card for 1 to ensure it is a valid method of payment; this is an authorization that will come off your card.If you have any questions, please feel free to reach out to me.

10/10 (非常に良い)

James

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk lady was very nice. We liked the buffet breakfast. Nice all around.
2023 年 12 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 (普通)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス
SoSo
Our sofa bed was completely broken in our first room. Bars broken off and springs coming out into the floor. He was very kind and moved us to a second room and that sofa bed was better. It’s an ok place for just going and sleeping and moving on the next day.
2023 年 12 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 (非常に良い)

Maggie

2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 (非常に良い)

Craig

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome hotel!
2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 (非常に良い)

Rebecca

2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 21 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 (非常に良い)

deb

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommend
Terrific stay. Great bedding. Spacious room. Great breakfast. Easy checkin and out.
2023 年 11 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 (普通)

Troy

家族旅行
2023 年 11 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 21 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

David

家族旅行
Room was ok clean - bathroom was missing towels and tub was dirty
2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 20 日)
David,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping to better handle these situations in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 (非常に良い)

Suzanne

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 (非常に良い)

Robin

2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 (良い)

Derek

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed here with my wife and two young kids for 3 nights. Right off the interstate but no noticeable noise while in the room. Got plenty of options for food nearby and a Food City real close as well. Our room was clean and comfortable, plenty of space for us to set up a pack and play for our daughter. Shower head was a little low, I’m 5’9” and it was right about eye level, so that’s the only real gripe I have about the room. Parking is a little tight, but if need be just use the BW lot. The breakfast is very good with multiple options, and a 4 hour window means you can get seconds. Short drive to the Knoxville Zoo, and the UT campus. I’d rebook if I ever need to be in Knoxville again.
2023 年 11 月に 3 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 (非常に良い)

Jean

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
clean and quiet
2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 (非常に良い)

Rene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quite and a great breakfast!
Probably the quietest hotel I’ve been in. I know there were kids there but never heard anything. It was very close to the interstate but never heard a sound. The breakfast was excellent too!
2023 年 11 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
Accessible rooms not on first floor. When I talked to the front desk at check in he gave me attitude as if I should’ve known that info when booking. Outside of hotel is being worked on so noisy and covered in supplies. Room floor was dirty throughout Tub drained very slowly Bed was comfortable. 6/10
2023 年 10 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with front desk to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2023 年 10 月に 4 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. As a guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 (非常に良い)

Jackqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Best Hotel Yet!
One of the best hotels we ever stayed in. Contractors were up grading the exterior by painting the building. Front desk personnel were fabulous. Room was top of the line with what appears a complete upgrade of everything in the room. Breakfast was great with multiple choices.
2023 年 10 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 (非常に良い)

Dennis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス
The check-in process was wonderful, but it went downhill from there. The hotel was not clean at all. We stayed on the third floor, and the hallways were filthy, including a dead roach that stayed there the whole time. They never came to the room to remove garbage or replace towels. When we went down to the desk to ask about replacement towels, they told us that they don’t do that unless we requested it. We were staying there for three days. There was no sign at the desk, notifying us that we needed to request service to our room. On day two, a plastic sheet was put over all of the windows with no notice of why this was occurring. Eventually, it became obvious that they were painting the outside of the building. The plastic sheets remained over the windows throughout the rest of our stay. Overall, it was just a very disappointing stay.
2023 年 10 月に 3 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 (非常に良い)

Robert J.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 10 月 25 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Morgan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 10 月 24 日)
Morgan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 10 月 24 日)
Kathryn,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Timothy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent place to stay
2023 年 9 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 9 月 28 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites East and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 9 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 (普通)

Greg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beware
Breakfast was terrible. Biscuits hard , sausage patties were light colored and sitting in about an inch of water. Two girls replenishing coffee and stuff but not wiping or cleaning anything. Nasty
2023 年 9 月に 1 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with breakfast to better handle these situations differently in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 (普通)

Amy

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Eh, not the best.
The rooms need a lot of TLC, but it’s not the worst if you just need a night of sleep during a road trip. Bed linens and bathrooms seemed to be clean.
2023 年 9 月に 2 泊滞在
Cassidy Drewからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping to better handle these situations differently in the future. Feedback from our guests on their experiences is what we use to further our improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.