This is the message I responded back to the property manager; Hello,
I understand that if I had called the housekeeper would have came out, however I do not believe the house was cleaned in the first place. It was not a matter of the house being unclean from the previous renters; this house had not been cleaned in a very long time. My son-in-law placed his arm through a cobweb in the living room to turn off a lamp. Not only there, but there were multiple cobwebs throughout the house. It was not just unclean, it was nasty; hair all over the place, the carpets were stained, the chairs had to have towels placed in them to even sit (as the arms were sticky). It really was disgusting. Like I said, I appreciate the offer, however I feel a partial refund would be fair. Your manager should be on top of making sure all of your homes are clean and presentable. That was not the case for this home. We knew the home was outdated, er didn’t mind—but the home was nasty! I also paid for a fee twice, once with your company and once with VRBO. Please consider a partial refund. I do not mind sharing my experiences with your company with others, either way. I have been going back and forth with the property manager and my daughter took pictures of the unclean and unkept home.
