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First Group Hole in the Wall

3.5 star property
Beach hotel with a full-service spa and a seasonal outdoor pool

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Travelers at First Group Hole in the Wall enjoy oceanfront relaxation with practical amenities. The onsite spa offers deep-tissue massages, and The Bell Buoy Restaurant serves international cuisine. Guests can access a seasonal pool, garden, and arcade/game room.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Kitchen

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Chalet, 1 Bedroom

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
2 bedrooms
Private bathroom
Microwave
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Chalet, 3 Bedrooms, Sea View

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 3 Bedrooms, Sea View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
Separate bathtub and shower
  • 118 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
2 bathrooms
  • 100 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
2 bathrooms
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Chalet, 3 Bedrooms

Superior Chalet, 3 Bedrooms | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Chalet, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • 124 sq m
  • 3 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Chalet, 4 Bedrooms, Sea View

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 4 Bedrooms, Sea View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
Separate bathtub and shower
  • 124 sq m
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Double Bed and 4 Twin Beds

View all photos for 3 Bedroom, 7 Sleeper House

1 bedroom, premium bedding, in-room safe, iron/ironing board

3 Bedroom, 7 Sleeper House

Highlights

Patio
Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
3 bedrooms
Private bathroom
  • 3 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

View all photos for Chalet, 3 Bedrooms, Sea View

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 3 Bedrooms, Sea View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
2 bathrooms
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Chalet, 1 Bedroom, Sea View

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 1 Bedroom, Sea View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Basic Double Room

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Private bathroom
Microwave
  • 20 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Twin Room

Economy Twin Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Economy Twin Room

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Separate bedroom
Premium bedding
Private bathroom
Microwave
  • 20 sq m
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Chalet, 4 Bedrooms

1 bedroom, premium bedding, in-room safe, iron/ironing board

Economy Chalet, 4 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
4 bedrooms
3 bathrooms
Private bathroom
  • 4 bedrooms
  • Sleeps 8
  • 2 Double Beds, 2 Twin Beds and 2 Twin Bunk Beds

View all photos for Chalet, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
2 bedrooms
2 bathrooms
Private bathroom
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Bungalow, 1 Bedroom

Bungalow, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Bungalow, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
Separate bedroom
Private bathroom
Microwave
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 1 Bedroom

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
Separate bedroom
Private bathroom
Microwave
  • 66 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bungalow, 1 Bedroom

1 bedroom, premium bedding, in-room safe, iron/ironing board

Bungalow, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
Separate bedroom
Private bathroom
Microwave
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
2 bedrooms
Detached private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Chalet, 1 Bedroom

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
Separate bedroom
Private bathroom
Microwave
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chalet, 3 Bedrooms, Ocean View

1 bedroom, premium bedding, in-room safe, iron/ironing board

Chalet, 3 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized refrigerator/freezer
Premium bedding
3 bedrooms
2 bathrooms
Private bathroom
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds
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About the neighborhood

Map
5082, Eastern Cape, King Sabata Dalindyebo, Umthombe District, Mquanduli

What's nearby

  • Hole-in-the-Wall Beach - 2 min walk - 0.2 km
  • Hole-in-the-Wall - 13 min walk - 1.1 km
  • Coffee Bay Beach - 20 min drive - 9.9 km
  • Zithulele Hospital - 37 min drive - 20.2 km

Getting around

  • Mthatha (UTT) - 117 min drive

Restaurants

  • ‪Kaleidoscope - ‬16 min drive
  • ‪Jah Drums Cafe and Drum Shop - ‬18 min drive
  • ‪Sugarloaf Backpackers - ‬18 min drive
  • ‪Fisherman's Tale at White Clay - ‬18 min drive
  • ‪Friends Cafe - ‬18 min drive

About this property

First Group Hole in the Wall

Family-friendly hotel by the ocean
You can look forward to a poolside bar, a grocery/convenience store, and a terrace at First Group Hole in the Wall. Treat yourself to a massage, a body treatment, or a facial at the onsite spa. The on-site local and international cuisine restaurant, The Bell Buoy Restaurant, offers breakfast, lunch, and dinner. A garden, a playground, and an arcade/game room are available to all guests.
You'll also enjoy perks such as:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Supervised childcare (surcharge), a banquet hall, and meeting rooms
  • Massage treatment rooms, beach towels, and smoke-free premises
Room features
All guestrooms at First Group Hole in the Wall boast perks such as premium bedding and separate sitting areas, as well as amenities like safes and separate dining areas.
Extra amenities include:
  • Showers and free toiletries
  • Wardrobes/closets, separate sitting areas, and separate dining areas

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Property amenities

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Bell Buoy Restaurant

Things to do

  • Arcade/game room
  • Children's club
  • Full-service spa
  • Library
  • Playground
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Separate dining area

More

  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hole Wall Lodge Mgxotyeni
Hole Wall Mgxotyeni
First Group Hole Wall Lodge King Sabata Dalindyebo
First Group Hole Wall Lodge
First Group Hole Wall King Sabata Dalindyebo
First Group Hole Wall
First Group Hole in the Wall Hotel
First Group Hole in the Wall King Sabata Dalindyebo
First Group Hole in the Wall Hotel King Sabata Dalindyebo

Frequently asked questions

Does First Group Hole in the Wall have a pool?

Yes, this property has a seasonal outdoor pool.

Is First Group Hole in the Wall pet-friendly?

No, pets are not allowed at this property.

How much is parking at First Group Hole in the Wall?

Self parking is free at this property.

What time is check-in at First Group Hole in the Wall?

Check-in start time: 3:00 PM; Check-in end time: 9 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at First Group Hole in the Wall?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is First Group Hole in the Wall located?

This family-friendly King Sabata Dalindyebo hotel is located by the ocean, within 2 mi (3 km) of Hole-in-the-Wall Beach and Hole-in-the-Wall. Coffee Bay Beach and Zithulele Hospital are also within 12 mi (20 km).

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Reviews

First Group Hole in the Wall Reviews

7.6

Good

7.4

Cleanliness

8.2

Location

8.2

Staff & service

5.4

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 14 out of 38 reviews
Rating 8 - Good. 12 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 3 out of 38 reviews
Rating 2 - Terrible. 4 out of 38 reviews

Reviews

8/10 Good

ANIL BISSESAR

Liked: Cleanliness, staff & service

ZANDILE

THE WHOLE FACILITY EQUIRES AN UPGRADE. BUILDING CONSTRUCTION IS OF POOR QUALITY. A RE-THINK NEEDS TO BE DONE ON THE ARRANGEMENT OF THE INTERNAL OF YOUR BATHROOMS . YOU HAVE A FANTASTIC STAFF. I WOULD RECOMMEND ZANDILE FOR MANAGEMENT TRAINING. SHE WILL MAKE AN EXCELLENT MANAGER AT ONE OF YOUR RESORTS. BOTH YOUR RECEPTION STAFF HAVE GREAT DECISION MAKING SKILLS. USE IT TO YOUR ADVANTAGE.
Stayed 3 nights in Mar 2023

2/10 Terrible

Andrew

Liked: Room comfort

What a pity

First you have to get to the resort where either road has pot holes that make driving extremely hazadous. It all started so well, met at the entrance by a man in a bow tie. The staff are really nice, friendly and attentive, but there is no leadership. Simple things like a float for the shop or bar. The moment you step out of the gates of the resort you are harrased by "tour guides". There are absolutely no amenities like other Wild Coast resorts. The place comes across as the illigetimate child the group have to acknowledge is in the family, but don't want much to do with it. Our lights went out at 10pm on the Saturday with 4.5 hour load shedding and we did not have any electricity til about 6pm the following day because when it was reported to when some one could be bothered to fix it took about 8 hours. There was no running water, meaning we could not shower or bath and owing to no electricity could not cook the food we brought or even make a hot drink. By then we had voted with our feet and left to face the dangerous journey back to Mquanduli through the potholes. I can safely say I will never darken their doorstep again. This is a resort desperate for some investment and leadership, because the scenery is absolutely stunning. This resort in particular was famous for its Seafood Supper, now the seafood is frozen, even the braai night is gone.
Stayed 2 nights in Dec 2022

6/10 Okay

Fredrik E

Disliked: Cleanliness, staff & service

Not good free wifi room cleaning stay a week not roomcleanig

No reception. Will phone if room is ready still waiting. Free wifi room service and cleaning. Stayed a week no room cleaning. Room okay no fan must ask for toilet paper.
Stayed 5 nights in Nov 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, old, food at the restaurant was bad, door to the room could not be locked properly
Stayed 1 night in Jan 2020

10/10 Excellent

Mohammed

Liked: Staff & service, room comfort

Beautiful location

A beautiful setting and excellent on the Eastern Cape Wild Coast. Would love to return to the Hole in the Wall. The self catering units we stayed in had stunning views. The units do need some maintenance and care, but overall an enjoyable stay.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Hole on the wall holiday

Good stay at hole in the wall, only problem was there were people drinking wine in the pool, although there is a board showing no drinking in the pool and one of the ladies took off her clothes, and there was not enough oversight by security to stop this. Drive to the hole in the wall is challenging with many potholes on the tar road and the gravel road is bad if using the gps.
Stayed 6 nights in Oct 2019

8/10 Good

moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very much well enjoyed by the entire family of 5
Stayed 4 nights in Sep 2019

8/10 Good

KARL

Liked: Cleanliness, staff & service, room comfort

Stunning ocean views from Hotel.

What a wonderful view from our hotel room and the walk to the hole is not so far and it is stunning out there. The hotel room needs attention, the one fridge is not up to standards, shelves are missing, as well as the stove looks not good. The people that try to sell goods outside the fence are very annoying. The last 30km to Hole in the Wall Hotel is very very bad, make sure to take the road via Coffee Bay, that is a much better option.
Stayed 3 nights in Mar 2019

10/10 Excellent

Trina, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff close to the beach with good spa service
Stayed 1 night in Sep 2018

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort

Endroit splendide!

Très belle région. Infrastructures de l’hôtel des annes 80 mais en cours de renovation. Service impecable (Paul, le gérant, fait un excellent travail de formation et de suivi de ses employés). Concernant la route pour y arriver, elle est en mauvais état mais elle est en train d’être rénovée. Mais même en mauvais état, il n’y a pas besoin de 4x4; il y a juste besoin d’un peu de patience. Le voyage vaud clairement le détour!
Stayed 1 night in May 2018

10/10 Excellent

Rieka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay at Home in the Wall hotel

We stayed very good. Everybody were very friendly and we felt save and secured. Will definately visit again
Stayed 2 nights in May 2018

8/10 Good

Christo

Liked: Cleanliness, staff & service

Pleasant Surprise

The hotel is an unexpected haven of comfort and good food in a very remote place. The rooms are old but in reasonable condition. Enjoyed the walk to the Hole in the Wall. Road access is just OK in the dry (lot of potholes) but in the wet it’s 4x4 stuff (adds a chunk of fun to the journey). If that’s what you enjoy it’s great. Great areas for cycling and some hiking.

10/10 Excellent

Hermanus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in the Wild Coast

The resort is great, its fully self catering. Close access to the beach and only about 10 minutes walk to hole in the wall. Be sure to buy all your groceries in one of the big cities before your arrival as you wont find any supermarkets nearby. This is a very rural area. They do have a restaurant and small shop selling charcoal and some sweets.

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo

Posto incantevole, rondales bellissimo, completo di tutto anche acqua set di cortesia abbondante sua sciampo, creme, caffè the unico endicap, si arriva da una strada bianca

10/10 Excellent

Frikkie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely!!!!

It was amazing!
Stayed 1 night in Nov 2017

10/10 Excellent

predoshni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hole in the wall

Lovely and relaxing. The Hole in the wall is amazing to see. Drive there a bit hectic as the roads are bad and a 4*4 is definately needed. It is helpful to get the local "guides" to take you to the hole in the wall and boiling point but negotiate price first. Accomodation and restaurant was very good.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Stay in February.

Reception could not find our booking as says head office was on the computer. The restaurant did not have lettuce, feta or haloumi cheeses also after one beer did not have any more of that kind, also only 3 types of white wine, very expensive. The chalet was average clean, chair in the lounge broken and second day no water after they said it was repaired, so left on the 3rd day unable to shower etc. staff did not seem bothered about anything. Very disappointed overall.

4/10 Poor

Verified traveler

Disliked: Cleanliness

Naja

Leider etwas muffig und nicht so gut geführt. Das Restaurant war gut.

6/10 Okay

Roshalen

Disliked: Property conditions & facilities

Basic but all facilities necessary

Basic facilities but comfortable stay Initially booked into a chalet which was dirty and poorly maintained but on complaining staff changed our chalet. The 2nd chalet was clean and updated.

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel legal

Passei somente uma noite, o quarto tinha cheiro muito forte de lugar fechado por muito tempo, então tivemos que deixar tudo aberto pra ventilar, mas no geral era bem bonitinho e confortável.

10/10 Excellent

Sean Bester

Liked: Staff & service, property conditions & facilities, room comfort
Loved it, definately coming back soon

6/10 Okay

Mfundo

Liked: Cleanliness, property conditions & facilities

Relaxing hotel

I had a great relaxing time.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Beware - Pictures are misleading

We booked a 3 bed apartment through this site - the pictures showed a lovely, clean and fresh thatched cottage, what we got was one of the flat-roofed cottages which was neither lovely nor fresh! I can only speak for unit 11, but all three of the bedroom ceilings were covered in what looked like a black mould - I assume this was from dampness in the roof. There were also a few other issues like the en-suite door being broken and the one window frame was broken with the glass pane was sitting at an angle (to name just a couple of examples). When we complained about the room, the staff told us that the thatched cottages are all timeshare units and are not available to book online. There were no other rooms available and there was no way we were going to make the epic drive back to civilisation in the dark so we had no choice but to stay. On a positive note, the staff were friendly and as helpful as they could be; the handyman arrived to fix the door and replace a light bulb within a couple of hours (although the sliding door came off the hinges again the first time it was used). The cleaner had also done her best with what she had to work with. As this is the "wild coast" I had expected to "rough it" to a certain extent but the state of the ceilings is unacceptable. PS - there are no TV's in the room (you can hire a TV and DVD's at an additional cost). Maybe this is part of the charm of escaping from it all... but then they should not say there is cable TV.

8/10 Good

Melanie, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome relaxing stay with beautiful scenery and the staff where all very friendly and helpful

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Wild Coast der Name ist Programm

Die Anreise von Coffee Bay ist etwas abenteuerlich aber auch ohne 4x4 machbar. Die Umgebung ist traumhaft. Habe mit dem jungen Führer Prince die Kustenwanderung nach Coffee Bay und die Village Tour gemacht absolut empfehlenswert. Essen und Frühstück waren gut. Zimmer sind meist mit Küche und Grillmoglichkeit. Auf dem Gelände ist ein kleiner Shop.