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「The check-in process was terrible. We were not aware there would be no one available. It took over an hour to actually reach someone on the phone who could help us and give us instructions for access. It was very frustrating! Once we were inside we really liked the place and underground parking was very convenient. We could not get the TV’s to work. Someone came on day two and they couldn’t get the living area one to work, but were able to get the bedroom one to work on a few channels. We...

「Everything was great but it wasn’t ski in ski out. We had to walk to the lifts. 」

「This is not a 2 bedroom condo. The listing is misleading. The second bedroom is a living room with a fold out couch 」

「Highly recommended. Manager Sarah was extremely helpful and responds quickly to any queries. Spacious, well equipped apartment located very close to the free shuttle service. 」

「Ski slopes 2 min walk」

「Everything was perfect. This was our second time staying at this property and we really enjoyed our trip. The property, amenities, location, and host communication were all excellent. 10/10 and would recommend to anyone!」

「Very quite. Clean and beautiful,」

「Where do I start? We decided to give this hotel a try since reviews were good and it was walking distance from restaurants and pubs. The first black mark was the fact that our keys didn't work. Not once, but both evenings we tried to get into our room (staying three nights) our keys did not work and we had to walk three flights two ways each time in order to get into our room. The second black mark is that no one cleaned or 'refreshed' our room for our whole stay. I specifically asked this time...

「Your breakfast was amazing! I really enjoyed my stay in Cranbrook. I will definitely stay at your hotel next time too.」

「All good. Except we specifically booked for pool and slide but it was out of order.」