Property manager mischarged damage fees that was not caused by the guest due to cleaner’s fault.
Property manager’s communication was not respecting the facts thus led to a bad experience. They insisted on that I damaged the airbed but the reality was that I didn’t even know where the airbed is.
Kai
2025 年 4 月に 4 泊滞在
10/10 (非常に良い)
Jamie、Eagan
家族旅行
2024 年 12 月 31 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had such an amazing stay! Prior to arrival we were provided with all the information we needed to make arrival easy and make our stay feel like home. This property had everything we could possibly need and was so clean. Like squeaky clean! And the view!! We stayed in December and we could see whales from the lanai! There are some great restaurants and a chocolate shop nearby that we walked to. We also walked to a luau at a nearby resort. We would absolutely stay here again
Jamie
8/10 (良い)
Robert
カップルで旅行
2024 年 12 月 4 日
良かった点 : 清潔度、施設のコンディションと設備
This property was beautiful and the view from the lanai was amazing. The unit was very clean and well stocked with essentials. The only negative was the confusing remote controls for all the lights, fans, shades, A/C units. A simple switch on the wall would be better. Also, the bedroom A/C unit did not work so the room was very warm. Besides that, everything was amazing.
Robert
2024 年 12 月に 2 泊滞在
10/10 (非常に良い)
Jason
カップルで旅行
2023 年 10 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The unit was great: quiet; amazing views; an incredibly comfortable, large king size bed; nice patio furniture; easy parking; and full of amenities not usually included in similar places (shampoo, conditioner, lotion). We come to Mail several times a year and will definitely stay here again.