We could easily tell that the home was a much-loved retreat for a large extended family, with many thoughtful and luxurious touches. The kitchen was extremely well-equipped, and we love eating and cooking together. The bedrooms were comfortable and welcoming, with plenty of bathrooms and extra sitting areas.
That being said, there were many things that we found completely unacceptable. The dishwasher was broken when we arrived (and never repaired), the grills were dirty and had no propane, screens in the kitchen were bent and held in with blue painter's tape, a knob was broken off on the stove (burner not working), there were loose boards on the decks that needed repair and felt dangerous to us, and there were multiple smaller concerns as well, including areas that had obviously not been cleaned. We notified the management of these concerns immediately, but, except for replacing the propane tanks the following day, none were addressed during our 4-night stay. We eventually received a refund on the cleaning fees, (after reminding them that this had been promised), but we didn't enjoy having to wash and dry dishes in shifts for every meal. I honestly feel for the family that owns this home and entrusted its care and management to Sky Run. They have clearly invested a tremendous amount, both emotionally and financially, in creating an outstanding, much-loved family retreat and vacation home, and this neglect undermines what they created.