外観

口コミ

8.4

とても良い

評価 10 - 304 件の口コミ中 172 件が非常に良い
評価 8 - 304 件の口コミ中 67 件が良い
評価 6 - 304 件の口コミ中 32 件が普通
評価 4 - 304 件の口コミ中 17 件が不満
評価 2 - 304 件の口コミ中 16 件が非常に不満

8.8/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10

6歳の息子と二人でクイーンサイズワンベッドルームの部屋に泊まりました。 ロケーションも良く、リビングは広くとても快適。バルコニーも広くテーブルとイスが措いてありプールと海が見えとてもリゾート気分満点。シャワールームしかなくバスタブが無いのはまあしょうがないかと。ワイファイは、フロントでナンバーを聞けば問題なく使えました。 余計ですが、キーウェストは、ドコモの電波が通じないと言われましたが、ちゃんと通じました。

10/10

Kathy needs to get a raise !!! Pay that woman !!!
2025 年 6 月に 1 泊滞在

10/10

Centrally located
2025 年 6 月に 1 泊滞在

10/10

2025 年 5 月に 1 泊滞在

10/10

Super clean! Very elegant! Loved the location!
2025 年 5 月に 2 泊滞在

10/10

2025 年 5 月に 2 泊滞在

8/10

Hotel is worn out, AC is one of super noisy one. USA has a lot to learn from Japanese silent air conditioning design. Cleaning is okay, location is good. No free car park but they have agreement with the garage next to, like half price.
2025 年 5 月に 2 泊滞在

8/10

We had a nice stay. The property was in a great location.
2025 年 4 月に 3 泊滞在

10/10

2025 年 4 月に 2 泊滞在

10/10

This was an amazing property. Wish we had stayed for more than a night and we're already planning a trip to Key West again just to stay here another time. Very friendly and helpful reception staff. Parking deck is directly across the street. Beautiful pool. Near the water (cruise port), a 5 minute walk to Duval Street, and the Truman Little White House was basically next door. Genuinely cannot say enough good things about this hotel.
2025 年 3 月に 1 泊滞在

10/10

I had a great experience with my family!
2024 年 12 月に 1 泊滞在

2/10

Wouldn’t make an exception for us when my 7 month old was hospitalized on Christmas Day with RSV…happy holidays Hyatt.
2024 年 12 月に 1 泊滞在

10/10

Excellent property !
2024 年 10 月に 2 泊滞在

8/10

We have been to Hyatt Sunset many times as we own Hyatt Timeshare. Staff is especially friendly and gracious!
2024 年 12 月に 1 泊滞在

10/10

Location, cleanliness, very pretty
2024 年 12 月に 1 泊滞在

2/10

This property is a time-share, not an actual hotel, which was not clearly communicated. While Expedia indicated that parking was available, we assumed the property had its own parking. Instead, parking was at a nearby garage for approximately $30 per day, which was an unpleasant surprise. Our room was connected to another via a locked door, and the guests on the other side repeatedly attempted to open it. This was unsettling and made us feel unsafe. The property advertises “water” during specific times, which turned out to be flavoured water. While this might appeal to some, it seemed unnecessary and irrelevant. We also had an odd encounter with a maid who spoke no English and tried to enter our room. We couldn’t figure out why, which added to the discomfort. Our ground-floor room had neither cell reception nor a functioning Wi-Fi signal. When we raised this issue, staff gave us a password for an internal/staff network, but it didn’t work either. The front desk claimed there was an island-wide internet outage due to problems with the service provider. However, we verified this wasn’t true as there were no connectivity issues at another hotel we stayed at. Given the accumulation of issues, we ultimately decided to check out early
2024 年 11 月に 3 泊滞在

10/10

Quiet area, yet close to Duval Street. Very nice accommodations.
2024 年 11 月に 1 泊滞在

8/10

Great place to stay. Location is excellent, its walking distance to so many attractions. Had a great stay.
2024 年 11 月に 2 泊滞在

10/10

Super comfy bed and spacious bathroom. Would like to have had more information about parking in the parking garage. We ended up paying more by parking in the garage before checking in.
2024 年 11 月に 1 泊滞在

10/10

Good thanks
2024 年 11 月に 2 泊滞在

8/10

2024 年 11 月に 1 泊滞在

8/10

Nice Quite place, close to everything
2024 年 10 月に 4 泊滞在

10/10

2024 年 10 月に 3 泊滞在

10/10

2024 年 10 月に 3 泊滞在

10/10

Had a great time. Property is clean and well maintained. Any call to the front desk was answered promptly and everyone was very helpful. We will definitely be back. Aileen was also ver helpful. 3 guys from Texas very much appreciate y’all.
2024 年 10 月に 2 泊滞在

8/10

2024 年 9 月に 1 泊滞在

10/10

The room should have more pillows for the bed. Other than that, was a wonderful stay! Will definitely come back!
2024 年 10 月に 1 泊滞在

6/10

No bedding on the queen pullout and none to be found in the room. Floors were sticky and the bathroom was extremely small. We couldn’t get a receipt upon checkout because the printer was down and the didn’t email the receipt as promised.
2024 年 10 月に 2 泊滞在

8/10

The location on the island was nice.
2024 年 10 月に 2 泊滞在

6/10

We went here for a birthday trip! Check in was easy but if you book with Expedia and see what you’re room is supposed to look like (one bedroom, small kitchen, living space, bathroom and balcony) then get there to a small room with a bathroom attached, it’s a little disappointing…we booked this room specifically for the extra room we thought it had and that was pictured in our Expedia booking (yes we made sure the pictures matched the room type we got) I brought it to their attention and they said “yeah Expedia does that” and then I asked if I could upgrade and they said “well no then we’d have to go through the whole booking process again” so we dealt with the tiny room. Room service never came so no comment on that. Parking was an additional $35 a night too. And walking back at night was scary. Not great, would stay somewhere else next time.
2024 年 9 月に 2 泊滞在

10/10

Excellent location
2024 年 10 月に 1 泊滞在

8/10

2024 年 10 月に 1 泊滞在

10/10

This was close to Mallory Square. Great area to walk to all the busiest places.
2024 年 9 月に 3 泊滞在

4/10

Our room smelled like wet carpet and dog.
2024 年 9 月に 2 泊滞在

10/10

2024 年 9 月に 1 泊滞在

10/10

2024 年 9 月に 5 泊滞在

8/10

2024 年 9 月に 1 泊滞在

10/10

great property , great staff..... great unit
2024 年 9 月に 1 泊滞在

10/10

Nice property
2024 年 9 月に 2 泊滞在

10/10

Location, cruise ship parking behind the pool. Very nice rooms. My view was nothing but everything else was perfect. Got there early and since the room was ready, was able to check right in.
2024 年 9 月に 2 泊滞在

10/10

We really enjoyed our stay, great staff, great surroundings. Absolutely beauriful sunset. The only issue, the pillows were flat and a bit uncomfortable.
2024 年 9 月に 1 泊滞在

8/10

We rented and paid for an entire apartment. Upon check in, we were provided a hotel room. We were offered to move to another property but due to location, we did not want to do that. There were others checking in at the same time that seemed to have similar issues. What they booked and what they received were much different. When I booked, parking was included according to the booking. Because I had read many reviews about parking issues, I took a screen shot of my booking details with parking paid and called the day ahead to confirm. Upon check in, the manager honored it only because of the screen shot and recognized parking is an ongoing issue with this property when 'outsiders' book. This is a small vacation rental / timeshare style property - nice people, friendly & our stay was fine outside of the accommodations, and multiple excuses of the why.
2024 年 8 月に 4 泊滞在

10/10

Friendly staff, clean room and close to Duval Street
2024 年 9 月に 1 泊滞在

6/10

2024 年 9 月に 2 泊滞在

10/10

Kathy in the front desk was super nice and helpful!
2024 年 8 月に 1 泊滞在

10/10

2024 年 8 月に 1 泊滞在

10/10

We were right on the water with an incredible view. The suite was spacious and well-appointed. We will come here again absolutely! Great get-away!
2024 年 8 月に 2 泊滞在

8/10

We enjoyed our stay and loved the fact that our studio came with a tub and partial harbor view. Room was just as described on booking site, and exceeded our expectations as I had come across some negative reviews. The only recommendations I have for improvements are please do deep cleaning on shower tiles as they were nearly black, just for hygienic reasons. We also would have enjoyed robes to change into when going/coming from the pool, and upgrading towels and pillows; also we could have used more pillows which were promptly brought up to us after calling front desk. We only say this for future improvement's. We definitely enjoyed it enough to want to come back on our next trip, and upgrade to one bedroom suite!
2024 年 8 月に 1 泊滞在

8/10

We enjoyed our stay and loved the fact that our studio came with a tub and partial harbor view. Room was just as described on booking site, and exceeded our expectations as I had come across some negative reviews. The only recommendations I have for improvements are please do deep cleaning on shower tiles as they were nearly black, just for hygienic reasons. We also would have enjoyed robes to change into when going/coming from the pool, and upgrading towels and pillows; also we could have used more pillows which were promptly brought up to us after calling front desk. We only say this for future improvement's. We definitely enjoyed it enough to want to come back on our next trip, and upgrade to one bedroom suite!
2024 年 8 月に 2 泊滞在

10/10

The view of the marina
2024 年 8 月に 1 泊滞在