Key Largo Hammocks State Botanical Site

Overall: Based on my experiences with the Nobu brand in other cities, Nobu Hotel Miami was underwhelming and fell short of the luxury & attention to detail I expected. Location & Amenities: The property was calm & quiet, the beach access and experience were great, and I appreciated the amenities included with my stay. Customer Service: Good overall. The staff members I encountered were pleasant and helpful. Room: The property feels dated & needs renovations. Some room doors were missing numbers, and the faucets were worn and scratched. The shower only had a rainfall showerhead (glad I brought a shower cap). Water took forever to warm up, and even then, it never got truly hot. A continuously flashing light from what I believe was the smoke detector made it difficult to relax and sleep. The mattress and pillows were too soft; I had to stack three pillows to support my head and neck. Restaurant: The Nobu restaurant area gave me resort vibes, but not in a good way. Spa: Parts felt dated, especially the old-school steam room. The sauna was out of order, although the relaxation room and hallways appeared more updated. Billing: My card was charged three times for incidentals. I hope the extra charges fall off. Final Thoughts: This was a solo trip for rest and relaxation, but I barely slept due to the issues mentioned above. The positives were appreciated, but the room condition, comfort, and overall experience did not justify the price. I would not return or recommend this hotel.