ケサンのプールのあるホテル

"朝食は良い"

"スタッフが親切で明るい笑顔、大変居心地良かったです。ロケーションも便利。部屋も清潔で快適。一つだけ不満かあるのは、3日間滞在した中で1日だけ、お湯がぬるい日があったこと。 その日だけです。なぜなのか分かりません。 "

"清潔さがとても良かった"

"静かで清潔、交通の便も良く、タクシー乗り場もあるので便利でした"

"I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name. I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself. I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans. It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting. My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing. Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel."

"Nice clean room and facilities! I was glad to stay this hotel to rest in the evening! The water temperature in the pool was chilly for me though... Overall it was a nice hotel!"

"ホテルスタッフの対応が良かったです。"

"クアラルンプールから日帰り観光をしようと思っていたマラッカだが、前日急遽1泊するプランに変更し、ホテルを探してみたらお得なプランがあり即予約。リーズナブルな金額だったので小さいホテルかと思っていたら歴史のある大きなホテルで、3人だったのでファミリールームにしたら広々としていて快適だった。施設が古いのが気になる方もいるかもしれないが、どこに行くにも動きやすく繁華街ジョンカーストリートにも歩いていけて立地も抜群でした。"

"スタッフはとても親切でした。施設はとても古いです。 毎日掃除が入りますが、掃除はベッドメイク、ゴミ箱掃除、アメニティ・タオル交換で、部屋の掃除、バスタブ、トイレ掃除などは5日滞在して、1回もしていませんでした。頼まねば床の掃除機がけしないものなのですかね？部屋のすみにも埃が積もっていて驚きました。"