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Reviews of Crystal De Luxe Resort & Spa – All Inclusive

5 out of 5
Crystal De Luxe Resort & Spa – All Inclusive
Yeni Mah.501 Sok.No:9, Kemer, Antalya

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 183 reviews" "
Rating 8 - Good. 59 out of 183 reviews" "
Rating 6 - Okay. 18 out of 183 reviews" "
Rating 4 - Poor. 10 out of 183 reviews" "
Rating 2 - Terrible. 3 out of 183 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Konstantin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the off-season with only a few guests in the hotel. It felt like the entire staff was attending to us. We were treated like royalty ;) Ksenia from the Entertainment team took us to see the nearby mountain and it was an awesome trip. Fantastic food and service. We had a lot of fun!
Stayed 11 nights in Feb 2024

8/10 Good

Ruth Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. We stayed in a two room suite It was quite comfortable. It over looked the pool and outdoor stage area. The cleaning crews were exceptional. The all-inclusive food/drink was more than enough variety and interest. We loved being able to grab and go from the pool area or the beach when appropriate. You have to cross a street to get to the beach, so no true beachfront view from the hotel, but it is a private beach area with lots of amenities once you get there. The lounge areas, inside and out, where you can grab a coffee or a drink and just hang out, were delightful. The spa seemed great, even though we only used it for beach towels, other people seemed to be enjoying it. We did use the onsite doctor for some small injury assistance and he was quite quick and helpful. The guests were from all over the world and we enjoyed getting to meet friendly people and learn their stories. The hotel is gated and there is a person on duty at the driveway entrance. The street it was on, is a bit remote, but we had no safety issues. My only thoughts on improvement would be the loud music past 11pm (from the disco maybe - not sure)? Also the Guest Relations person I spoke to only knew about the hotel offerings and literally told me she didn't live around the area so she couldn't tell me anything about what I could find in town. I thought that was a bit odd. Regardless, we would definitely stay here again. Highly recommend.
Stayed 7 nights in Oct 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are excellent
Stayed 5 nights in Sep 2023
Response from CRM Crystal De Luxe on Sep 19, 2023
Dear Bonnie ,We would like to thank you for choosing a Crystal De Luxe Resort &Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel the Crystal Hotels difference again...Best regards,CRM of Crystal De Luxe Hotel

4/10 Poor

Professor M N

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This is the worst so called 5 stars Hotel I stayed in. The reception staff and management were useless and hopeless. I had to sleep on the FLOOR for six nights because the mattress was very old, uncomfortable, sinking springs. I reported it to the management and they promised to change the mattress. All they did was to turn the mattress upside down, ending in a worse situation and resulting in back problems. After several complaints with the manager called Leila and even others, they suggested to change the room. Nothing happened at all. In addition, it was stated in the offer by Expedia to be given a bottle of wine on three occasions I raised the matter which was ignored completely. It seems they don’t value and appreciate Expedia’s Gold members. I hope the matter would be thoroughly investigated with the management of this hotel.
Stayed 6 nights in Aug 2023
Response from CRM Crystal De Luxe on Aug 29, 2023
Good afternoon , First of all thank you for writing your honest review about the experience in our hotel and we would like to say that we truly are upset to hear your holiday was not up to your expectations.We want you to know we did everything we could to solve your bed problems. When you complained about the bed for the first time, yes, we did turn the mattress upside down and see if it would work for you. You were unsatisfied with the result of that so our HK team tried to soften the bed with blankets so that you wouldn’t sleep on the floor, this was our temporary solution until we purchased and supplied a new mattress for you. Once we changed your old bed with a brand new one, you were still unsatisfied with it to the point of claiming that our staff was lying to you about changing the bed mattress. When in fact, the mattress was just newly bought only for you. When it comes to the issue of room changing, you refused the offer to change the rooms. That is why nothing happened. We do everything in our hands to make our dear guests’ holiday an amazing, unforgetable one and create loving memories with all of them. Kind regards,

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from fom.deluxe on Jun 12, 2023
Dear Guest, Thank you for feedback. Hope see you once again some like possible. Best regards Mehmet CALDAG General manager

10/10 Excellent

Nastaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always great to be back. Food, entertainment, hospitality and everything about this hotel is on point. Truly had a great time.
Stayed 6 nights in Jul 2022
Response from fom.deluxe on Dec 6, 2022
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

8/10 Good

Makhsud

Stayed 2 nights in Aug 2021
Response from fom.deluxe on Dec 6, 2022
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

8/10 Good

Islam

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent but the reception guy was horrible
The stay was good, the hotel is clean and all the stuff there was helpful except the reception guy his name is " Halit " he was terrible and his way in talking was too bad to complete the reservation and we were coming from a long airplane trip but he wasn't helpful at all. But the the hotel was good, there was a variety every day at the food.
Stayed 3 nights in Aug 2021
Response from CRYSTAL DE LUXE RESORT & SPA on Aug 23, 2021
Dear Islam, We would like to thank you for choosing a Crystal De Luxe Resort & Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again... Best Regards, Birol Senel Generel manager

8/10 Good

ASKIN

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Altersheim - Huzur evi
Stayed 4 nights in Oct 2020

8/10 Good

Hewa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from CRYSTAL DE LUXE RESORT & SPA on Sep 25, 2020
Dear Hewa, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Şenel General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
This Resort is NOT 5 star, at best 3.5. Feels like a Retirement Home, Definitely Not for a young couple. Out of 4 restaurants only one is working, Only Local alcohol, I tried to buy Remy Martin or Hennessy Cognac, They don't have it. I booked there best room with Jacuzzi on the terrace, then was waiting all Day for them to clean that Jacuzzi, it was very dirty when we checked in. My reservation was for 5 nights, I only stayed 2 nights and booked different hotel. This place is very outdated, No Entreatment at all.
Stayed 5 nights in Nov 2019
Response from birolsenel on Nov 30, 2019
Dear Guest, Greetings from Kemer and thank you for taking the time to share your complains with us. We are upset to hear that your holiday in our house did not meet your expectations. Therefore, we would like to answer some points you have raised: Besides of that we want kindly remind you there are all certificates confirming that the Hotel is 5 stars. Our winter consept have all our partner . Winter season our A la Carte work , but extra charge 10 euro per pearson. Remy Martin or Hennessy Cognac,is never be free at the hotel. Summer time you can find import alkol free of charge like ballantines, read label , cin, vodka vs, buy winter concept very different.Also i want remember to you that hotel dont have option to choose Guest age, religion or nationality. Evening time , when you neaded our houskeeping clean once again jakuzzi in the terace. We are really upsed to know you live negatif moments with us. Thank you for your contribution to our development and improvement, and hope to see you in Crystal De Luxe Resort & Spa again Best Regards Birol Senel General manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to fault very much, but they handn't quite got the BBQ arrangements right with smoke in both the inside & outside dining areas. Otherwise excellent !!!
Stayed 7 nights in Oct 2019
Response from birol senel on Nov 4, 2019
Dear Guest , Thank you very much for taking the time to write this comment about our Crystal De Luxe Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. Best regards from Kemer, Bİrol Senel General Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Excellent hotel! Would recommend anytime. Nice staff, great food
Stayed 4 nights in Jun 2019
Response from Birol ŞENEL on Jul 2, 2019
Dear Guest thank you so much for good words and hight vote we hope wellcome you once again best regards General Maneger Birol ŞENEL

10/10 Excellent

Arie, Fort Lee NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT, BUT A COUPLE OF THINGS TO CONSIDER
All in all, it was a very good experience. Comfortable beds, nice showers, excellent food, and good service. The only things I didn't like: the A/C was very weak. It wasn't that big of a deal due to very pleasant weather in May, however, out could be a real problem in hot summer months. The other thing is that there is very loud entertainment right into the very early morning hours, this does make getting a good night sleep would a challenge. I will still recommend this place, but thought you should know...
Stayed 7 nights in May 2019
Response from Birol Senel on Jun 14, 2019
Dear Arie, We are very pleased to hear that you enjoyed holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely yours, Birol Senel General Manager

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing autumn break
Very good hotel. Food was excellent. Good choices. Staff courteous and helpful. Can recommend spa.
Stayed 4 nights in Nov 2018
Response from Ali Osman ILHAN on Nov 26, 2018
Dear Valerie, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, With our best regards Ali Osman ILHAN General Manager

10/10 Excellent

seb, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very close to the beach and friendly staff.
Hotel was very nice and the staff were very friendly and helpful both at the hotel and beach.
Stayed 15 nights in Aug 2018
Response from Ali Osman ILHAN General Manager on Sep 19, 2018
Dear Guest, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends With our best regards

6/10 Okay

Cuma, London

Disliked: Staff & service
Nice hotel close to beach but the beach all stone.
Staff most they not professional and no English or any other europian language only same rusian I paye for sea side balcony but the room was in courtyard side.
Stayed 8 nights in Aug 2018
Response from Ali Osman ILHAN General Manager on Aug 25, 2018
Dear Guest, We are happy you took the time to provide feedback on your stay in Crystal De Luxe Resort & Spa ! Your complains and advice are very important and valuable for us. The details you stated in your comments have been shared with the Management and will be considered as soon as possible. We will take measures to ensure you that necessary improvements made in accordance with Crystal Hotels quality standards within a short time. Also kindly remember you that our staff speak english, bc we have many guests from a different county. Thank you for your contribution to our development and improvement, and hope to see you in Crystal De Luxe Resort & Spa Best regards,

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 19 nights in May 2018
Response from Ali Osman Ilhan on Dec 12, 2018
Dear Guest, Thank you very much about high voting our hotel. We hope to welcome you once again in Crystal Deluxe Resort & SPA Hotel. Best Regards Ali Osman Ilhan General Manager

10/10 Excellent

Kulsuma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with the best location
This was Our first Holiday and it was the most amazing experience ever. Having no expectations I absolutely admired the Hotel, location and the people there. Kemer is full of Hotels but his hotel provided a lot of comfort for those who did not wish to leave the hotel with a nice pool side, kids pool play area and unlimited food buffet. Food was not three times a day, as one closed another opened with an amazing snack bar that provided everything you could crave for such as pizza, donner kebab, burger, spaghetti muffins ice cream which all came with the package. I was truly shocked and appreciated this as I was unaware of how much i was getting for the little price I paid. Despite the Hotel like normal providing three cause meal they also provided additions food throughout the day which I found thoughtful and those who don't wish to leave did not have to as it was all catered for. If you would like to go out then domino's, Mcdonald and Burger king is distance away and also Halal. Therefore perfect location, even with night clubs and other things to do in town. Location of the hotel is perfect as you get the views of the mountains and the stoned beach with amazing view. As you walk down the sea you will come to the Mcdonald and Burger king side where the view gets even more better with green ocean and a Yacht company where you can hire it out with also a tour side on the private boat. Just outside the hotel is a bazar which has majority of the things you want to buy.
Stayed 4 nights in Apr 2018
Response from Ali Osman ILHAN on Apr 21, 2018
Dear Guest, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honour for us that you found our hotel a really nice hotel to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Crystal De Luxe Resort & Spa experience for the next time. Kind regards, Ali Osman ILHAN General Manager

10/10 Excellent

S, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to beach
Nice friendly staff, truly 5 star accommodation, very clean and well kept, huge buffet selection, all stone/marble flooring throughout and good pools including indoor pools and spa is 5 star treatment. Very pleased, only downfall is that the beach is pebble and no sand.
Stayed 5 nights in Apr 2018
Response from Ali Osman ILHAN on Apr 21, 2018
Dear Guest, We would like to thank you for your nice command. We wish to see you once again in our hotel. Best Regards Ali Osman ILHAN General Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, had a great time
Stayed 5 nights in Sep 2017

8/10 Good

Avar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017

10/10 Excellent

yucel, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is nice and clean. The food is taste only the problem is you need to cross the road to go to beach.
Stayed 3 nights in Jul 2017
Response from Ali Osman ILHAN General manager on Aug 26, 2017
Thank you for you voite

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 5, 2016
Dear guest, Thank you for voting! Best regards, Ali Osman İlhan General Manager

6/10 Okay

Alison

Liked: Cleanliness, staff & service, room comfort
Crystal de Luxe at Kemer
This was our second visit to the Crystal, 12 months apart. We would have to say this year was a little disappointing. Compared to last year, cost cutting seemed very evident. Examples; no tea/coffee making facilities in the room, very limited (and only local) drinks available in the bar, over our four night stay non of the a la carte restaurants were open. To be fair this did not affect our stay. The hotel has a fantastic location and for the deals on offer it is still good value for money. Enjoy :)
Response from General Manager on Nov 21, 2016
Dear guest, Thank you for spent the time to provide feedback on your stay in Crystal De Luxe Resort & Spa. We are very sad that did not meet your expectations. Your complain and advices are very important and valuable for us. The details you gave in your review have been shared with the Management and will be considered as soon as possible. We also kindly remind you that if you want tea/coffee making facilities in the room you can make request about it on the reseption or guest relation department and we will send it to your room. Our Lobby Bar working now according to the winter concept of the hotel untill 23:00 p.m. and some kind of import drinks also available there. According to the rules of the hotel a la carte restaurant can be open if it will be as a minimum 10 persons which want to visit it. Unfortunately, it was not enough peoples for to open it at these 4 days. Thank you for your contribution to our development and improvement, and hope to see you again in Crystal De Luxe Resort & Spa. Best regards, Ali Osman Ilhan General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be back
Turned up given room on a main road very noisy at 2am neighbours having massive argument told to wait till morning to change room gave us new room OK but no air conditioning as apparantly it's winter just a fan open the doors mosquito heaven bitten to pieces then call to faith every day starting around 6am over loud speaker then you get the Cockerels screaming all night put us off turkey for life don't waste your money go somewhere better
Response from Ali Osman İLHAN on Nov 21, 2016
Dear Guest, We appreciate your time for writing this review about your experiences at Crystal De Luxe Resort & Spa.Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We are sorry to hear that housekeeping service and english language effiency of staff were not up to your expectations. In regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly. We thoroughly look forward to welcoming you back to Crystal De Luxe Resort & Spa in the very near future and promise to give you a special attention on your next holiday with us. Kind regards, Ali Osman İlhan General Manager

8/10 Good

Tal, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ali Osman ILHAN General Manger on Oct 28, 2016
Dear Eki Thank you for good scoore

8/10 Good

Pavel, Israel

Liked: Staff & service, room comfort
budget hotel for families, definitely not Deluxe
Response from Ali Osman ILHAN on Oct 28, 2016
Dear Pavel Thank you for good scoore

10/10 Excellent

Asja, Bosnia and Hercegovina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Response from Ali Osman İlhan on Oct 10, 2016
Dear Asja, Thank you for your comments about our hotel. We are happy to learn that you enjoyed your holiday. We will be glad to see you in the future again. Best regards, Ali Osman İlhan General Manager

10/10 Excellent

jalil, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't like the beach.I would prefer the sandy beach.
Response from Ali Osman İlhan General Manager on Aug 15, 2016
Dear jalil, thank you for your comment. Unfortunately there is no any sandy beach in Kemer Region. Best regards, Ali Osman İlhan General Manager

10/10 Excellent

Ranna, Anchorage Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Trip Ever
My stay was one of the best in my life and this is saying a lot. I am 60 and started traveling at 16 years old. Have stayed in many hotels all over the world. This was by far one of the best experiences of my life. The hotel was very clean with great food at all times. To include a pool side light buffet daily. There was water aerobics at 10.30 AM which followed by a fun contest. The food was very good with lots of variety to include cheeses, olives and a good cold bar. The bar was open all the time and all was included. The spa was wonderful as I treated myself to a series of massages an facials. The staff were very friendly, mostly spoke English and were very helpful. The hotel had reasonable driver, car rental and this was great for shopping. I give this hotel 5***** starts.
Thank you very much!

10/10 Excellent

Shenol, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in this hotel with my wife. I highly recommend to everybody but open buffet could have been improved.
Response from Ersin on Jun 19, 2016
Dear Shenol, Thank you very much for your review. As Crystal Hotels Resort & Spa Family, our goal is to improve the quality of services provided to improve daily. From this reason, do praise criticisms or suggestions that come from our guests to make a positive contribution to our work. It was great pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel and hope to be able to accommodate you again in soon. Best regards, Ali Osman İLHAN General Manager

8/10 Good

Robert, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Outstanding price, with drawbacks
I paid $78 per night for this resort hotel and it’s lovely: large pool, bars, restaurants, shops and amenities. Entertainment for adults and kids, yoga classes, fitness rooms, etc. My rate was included breakfast, lunch, dinner, snacks, and all beverages, including all alcohol. The food was served buffet style, and it was not outstanding, but certainly good. The location is excellent, near city center, beach
Response from Ali Osman Ilhan on Jul 23, 2016
Dear Robert, Thank you very much for your review and nice comments. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We wish all the best for you, your family and your friends. Hope to see you again as a repeat guest of our hotel. Best regards from Kemer, Ali Osman Ilhan General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas holiday.
The hotel was very clean and the staff were helpful and enthusiastic. It's near the town so is in a good position for the beach and shops etc. It was a great place to spend Christmas, the staff and management went all out to make sure we enjoyed ourselves. It is the second Christmas we have spent there.
Response from Ali Osman Ilhan on Apr 9, 2016
Dear Guest, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends With our best regards

6/10 Okay

Sarah, Fethiye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a little disappointed with the entertainer over the xmas period the food was just ok, the staff were friendly but there was nothing to do was very boring.
Response from Ali Osman Ilhan on Mar 12, 2016
Dear Sarah, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends With our best regards

10/10 Excellent

Mr Nice Guy, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Fantastic what else can I say? Every Element is thought of.
Response from Ali Osman Ilhan General Manager on Jan 2, 2016
Dear Mr. Nice Guy, thank you very much for your review and nice comments. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, your family and your friends. With our best regards, Ali Osman Ilhan General Manager

8/10 Good

Christopher, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed hotel, accommodation and facilities. Delightful front of house personnel.
Response from Ali Osman Ilhan on Mar 5, 2016
Thank you very much for taking the time to write this comment about our Crystal De Luxe Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer

10/10 Excellent

Alison, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal De Luxe Resort & Spa
An excellent location, only a few minutes walk to the centre of Kemer (with lots of shops and eateries) or a few minutes opposite direction to the (pebbly) beach. Lots of local buses for exploring farther afield. A lovely clean, spacious hotel. Would highly recommend! :)
Response from Ali Osman Ilhan on Feb 27, 2016
Dear Guest Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends With our best regards

8/10 Good

vijay, london

Liked: Cleanliness, property conditions & facilities, room comfort
Good location. Good facilities and service.
Just one step te be an excellent is the staff and food. For some reason some of the restaurant staff is annoyed all the time and food is average. Apart from that it is really good place to stay.
Response from Ali Osman Ilhan General Manager on Dec 6, 2015
Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends. With our best regards, Ali Osman Ilhan General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
at all good hotel the food could be better but lovely hotel
Response from Ali Osman Ilhan on Jan 23, 2016
Dear Guest Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends With our best regards

10/10 Excellent

Elena & Morris, St.Petersburg, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
The food was excellent. The all inclusive program is a great value. One thing we did not like was that the swimming pool was too cold. It's a great way to spend vacation. The spa was excellent.
The view from the balcony
Court yard
Swimming pool
Response from Ali Osman ILHAN General Manager on Nov 9, 2015
Dear Elena & Morris Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family and your friends With our best regards

10/10 Excellent

Fouad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent .
it was great to stay in this resort you don't need to go out .
Response from Ersin on Jan 9, 2016
Thank you very much for taking the time to write this comment about our Crystal De Luxe Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer

8/10 Good

Frank S.

Liked: Cleanliness, staff & service
Holiday with wife
I know we bought an economy room, but there was only one easy-chair. And it was impossible to use the balcony because of heavy noise from the electric system outside. But it is a luxuryos hotel with exellent facilities, roomy and ok food and drinks. We need another room next time.

10/10 Excellent

Astra V.

Liked: Cleanliness, staff & service, room comfort
Amaizng holiday
Thank you for the lovely holiday! I really liked the hotel, food, evening shows. Everything was amazing. Just the WiFi was not very good, really slow, loosing connection all the time e.t.c. But overall it was amazing.

8/10 Good

Peter, Warrington UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good facilities
This was a last minute booking but we were not disappointed. The hotel is well situated not actually on the beach front but has its own private beach just 2 minutes walk away.The hotel is efficiently run with good service in all departments & the food is varied & of good quality . Never had a problem finding restaurant seating or beach & pool loungers & generally had a relaxing experience although we choose not to be involved in animations which others might enjoy. Not 5 star Dorchester but very acceptable & good value for money. Transfer time airport/hotel approx. 50 mins by private taxi -80 euro return but well worth it. Only downside is proximity of Grand Haber hotel next door & bedrooms facing do experience smoke from their nightly BBQ plus some noise from their music until maybe 11pm. Grand Haber beach bar also play loud music in afternoons which is a beach annoyance to us at any rate
Response from Ali Osman İLHAN on Oct 23, 2015
Dear Peter, Thank you for your comments about our hotel, We are very happy about your visit and we are looking forward to see you again in Crystal Deluxe Resort and Spa Best regards, Ali Osman İLHAN General Manager

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities
Nice hotel, bad service food and beach too small.
My family did not have a good time and experience at this place.
Response from Ali Osman Ilhan General Manager on Sep 29, 2015
Dear Mike Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, for your family. With our best regards Ali Osman Ilhan General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel
It was a good hotel. Especially, I would like to thank the reception staff who really cares about their guests. Let me single out Kasim who is showing dedication and care.
Response from Ali Osman İlhan General Manager on Sep 16, 2015
Dear Guest, Thank you for being our guest and for reviewing your recent holiday. We are glad to hear that our numerous facilities made your vacation great and memorable. Your lovely words about the hotel mean a lot for us, thank you for sharing them. It would be a pleasure to see and serve you again at Crystal De Luxe Resort & Spa, Kind regards, Ali Osman İlhan General Manager

6/10 Okay

Benny, oldbridge nj

Not near to five-star hotel .
The food was no good same thing every day. The service cleaning the room at the time when the kids had to take a nap . All the reviws are not true . They post all the reviews. I will never go back there
Response from Ali Osman İLHAN on Sep 11, 2015
Dear Benny, Thank you for taking the time to share your complaints with us. It is sad for us to hear that your stay in our House did not meet your expectations. I have shared your complaints with the team and we will seek for our best to ensure all our guests have a nice and comfortable holiday. We sincerely hope to welcome you again in Crystal Deluxe Resort & SPA in the future. Warm regards,

8/10 Good

Faiza, Surrey, England

Liked: Staff & service, property conditions & facilities, room comfort
Relaxing resort
The hotel was very clean. There was plenty of staff in every area to answer to your request. The staff were very obliging and pleasant. They were efficient too. We required help with the room safe and the air-conditioning and the relevant staff was sent within 10 minutes to solve the problem. There was a huge variety of food on offer. The only criticism I have was the time slot for meals felt short as breakfast buffet was over at 9:30 am and not 10 am; on holiday one wants to wake up late, not rush in the morning for breakfast. Same for lunch, buffet was over at 14:30, which meant if you are out of the resort you had to rush back to get in the lunch slot. But on the brighter side, there was a smaller variety available at the pool side restaurant at lunch times, so you won't go hungry. The sitting areas and open lounges were spotless with endless drinks and desserts. We enjoyed sitting there late at night with a drink.
Response from Ali Osman Ilhan General Manager on Sep 11, 2015
Dear Faiza, First of all we would like to thank you for taking time to share your opinion about Crystal Deluxe Resort and Spa . We thank you so much for describing many details about our hotel which definitely will be very useful to know for all the other guests who could be interested in Crystal De Luxe Resort & Spa We will be looking forward to seeing you and your dear family again and again for other beautiful vacations in Crystal Deluxe Resort and Spa. Best regards, Ali Osman Ilhan General Manager

10/10 Excellent

yehouda nanikashvili

Liked: Cleanliness, staff & service, room comfort
Family trip
The hotel is in best location and very friendly staff, the food in restaurants are good, the spa services is high level,