Keller Square

This is definitely more of a vibes stay than a luxury stay. The hotel staff was amazing. The room floor was so unlevel our suitcase kept rolling into the walls. Our shower didn’t drain at all so showering was like a speed event to get done before it overflowed. The bed frame was definitely broken and we were kind of scared to move around too much for fear of it going to the floor in our sleep. There was so much dust/debris accumulated along the wall edges that we had to make sure we wore shoes anytime our feet were on the floor. The location was a plus, extremely close to everything but it almost wasn’t worth it for not being able to even enjoy being in our room.

Staff super friendly and common areas nice ish. Room was dated and dirty. I did not want to step on the carpet barefoot. Expected higher standard from the brand.

The day staff Elaine was awesome, very friendly and helpful. The check in was very rushed. Evening staff very Unfriendly! The evening staff were not as accommodating as Elaine was to. The room was ok. There was a can up on the shelf in the bathroom closet. Wall socket to the refrigerator was broken and refrigerator was not working. The door leading to the hallway was slamming every time someone went in or out. Balcony was in need of repair.