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Wonderful room. Shower was amazing. Bed was comfortable. Great night's stay.

I’ve stayed at hundreds of luxury hotels around the world and I think this hotel, the Ritz Carlton in Astana, might top them all. The staff were incredible, they even baked us a custom cake with our faces 3-D printed on it. They went above and beyond every chance they got. Free gifts, welcome gifts, early check-in, late checkout, I could go on and on. The food is also incredible, the breakfast is amazing and I love how it’s connected to an ultra-luxury mall with all the best luxury brands. Two...

A great, modern, clean and comfortable place to stay. The bed even had a feather topper which was great. Top notch place to stay in Shymkent

Very clean, great location and friendly staff

Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.

Good place

Hotel is clean, and staff are accommodating .

The rooms were spacious and clean. The workers were very helpful with answering any questions I had. Breakfast was great with many different options. Location was perfectly central to all the major Almaty touristy spots. One thing I want to address is there’s a club next to the hotel that plays music til 4am and you can hear it if you’re on that side of the building so request to be on the park side to avoid the sound. Overall, great hotel

Have stayed here many times, always a pleasure.

Excellent staffs