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"The rooms were very clean and well taken care of. The water pressure was weak and the hot water was not very hot. Luckily we enjoyed the thermal pools to warm up in the cool weather. The staff at all encounters were friendly and gave wonderful service. The food at the pool bar and indoor restaurant did not disappoint and was less expensive than restaurants we enjoyed around the area. "

"Great hotel, would definitely stay again"

"can't beat the surroundings, spacious well apointed rooms, pretty good restaurant. The cost reflects the level of accommodations."

"Beautiful 10/10 experience"

"Chris was friendly and had many jobs! The room was clean and the food was good. We went fishing with Alberto. It was wonderful!"

"Room was beautiful but neighbors were loud the front desk was helpful and moved our room when the could. The spa and the hot pools are something you have to see to understand great hotel it was my third time back "

"Clean room, live the hot spring"

"Everything was amazing at The Hideaway, from the beautiful room to the absolutely breathtaking property and the wonderful staff. We had such a memorable experience here we will never forget. We did the night walk and saw birds, snakes and red eyed frogs! The food was amazing for dinner at each restaurant, and the breakfast was incredible. Don’t hesitate to book here, you will be lucky to enjoy this wonderful environment. "

"The property is so beautiful! You are right by the volcano, the view from the pool is stunning. The staff was very friendly, especially Tania who was more than helpful to us. Breakfast was delicious and had a good variety. "