4/10 (不満)
Jens
2024 年 6 月 16 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
A vacation hotel that don't understand service!
Bed really uncomfortable. Service staff knocking at door 8:10 in morning wanting to clean. Said no. Fell asleep, knocking again 8:45! Its a vacation hotel. Slamming doors in corridor and talking loud. Dragging chairs at marble floor squeeking. Told reception who was really embarresed. Reception talked to staff wo was sligtly quieter next day. Started cleaning and takling loud early and really moved chairs. Almost liken on purpose! Slamming doors. But slightly better. It was a room with half board. Dinner looked lika a canteen for school children back in 70-ties in Sweden. Our reserved table was full of cuttleries when we came for dinner. Looked lika a disaster on half of tables in restaurant. Too many guests and under staffed. Talked with man in reception after comming back from dinner in town. He was understanding and gave us a bottle of wine for the unconvinience. Promised us better next evening. Breakfast was poor with few items. First day fried eggs and sausages with canned peach for yoghurt in a country tha grow so many fruites and in the fruit season, canned peach? All in all a really expensive hotel that needs to step up, lower prices radically or increase servive drastically. IN Short. Poor service and food that leaves a bad aftertaste. Reception staff wonderful but they can't compensate for rest of staff.
Jens
2024 年 6 月に 2 泊滞在