"First of all, I am not a complainer. I have Gold status with Hotels.com and have stayed at many hotels, always leaving positive reviews when I receive good service. I’m sharing this because I believe it will help future guests.
The property itself is new and clean. The main issue is the airport shuttle. As other reviews mention, you may have to wait a long time. It seems they wait until several groups are gathered before sending the shuttle. Our 9:00 p.m. shuttle included three groups, yet we were told the 8:00 p.m. shuttle was full, while the 7:00 p.m. one still had space. Considering the property has only five units, this was unexpected. Our request for a morning shuttle was also denied, and we were told to take the same time as two other groups.
The next issue is the kitchen. There are no cooking utensils such as knives or frying pans. The only pot is a very small milk pan, and there is no microwave, so you cannot heat food. Guests should be aware of this.
Lastly, the benefit that should have been provided based on my Silver status at booking—a complimentary bottle of wine—was not offered. Since no staff are on-site, communication is through WhatsApp. When I asked, they told my reservation was through Expedia and my status was not Silver. I contacted Hotels.com support, provided screenshots, and they confirmed my status. They responded quickly and negotiated with the hotel, but the hotel still refused to provide the wine. If you expect this benefit, confirm with."
予定の変更があっても安心キャンセル料無料のホテルを予約
理想の宿を見つけよう世界中の 約 100 万軒の宿泊施設から検索
