ロビー
利用可能日を確認

ザ グランド キャンディアンの口コミ

5 out of 5
ザ グランド キャンディアン
89/10, Lady Gordon's Drive, Kandy

口コミ

8.4

とても良い

評価 10 - 115 件の口コミ中 57 件が非常に良い" "
評価 8 - 115 件の口コミ中 35 件が良い" "
評価 6 - 115 件の口コミ中 13 件が普通" "
評価 4 - 115 件の口コミ中 7 件が不満" "
評価 2 - 115 件の口コミ中 3 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

SATORU

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
キャンディ滞在では是非！
キャンディ滞在では是非おすすめしたいです。 夕食朝食付プランが良いです。 外にはロクなレストランがないですがこちらは夕食は非常に豪華なビュッフェです。 屋上のプールは綺麗で広いのにいつも誰もいなくて独り占めみたいに楽しめました。街中から2kmですが歩いても良いですし、Uberでトゥクトゥクが呼べて片道1ドル程度です。
2023 年 3 月に 1 泊滞在
Shehaniからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Ms. Satoru, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

4/10 (不満)

宿泊されたお客様

2018 年 12 月に 1 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 1 月 14 日)
Dear guest, Thank you for rating us. Hope to see you again during your next visit to Kandy.

10/10 (非常に良い)

Yo、インド

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
眺めの良いホテル
高台にある眺めの良いホテルです。ロビー、客室とも豪華で清潔でした。 チェックインもロビーに座ったまま出来、またチェックアウトも迅速でした。 チェックアウト後すぐに客室を確認していただいたおかげで忘れ物を発見してもらえました。
2018 年 4 月に 1 泊滞在

10/10 (非常に良い)

SATORU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ゴージャスなホテル
ロケーションは、やや丘の上ですが、バスターミナルや仏歯寺から歩くことも可能です。荷物がある時は車かトゥクトゥクがよいと思いますが。 内装はフロントなど豪華な感じです。部屋は広々としていましたし、水回りも問題なかったです。 部屋で小さな蟻を2、3匹見かけましたがキャンディという自然に囲まれたエリアなら、虫嫌いの私ですが、まぁ許容すべきかなというところです。 wifiは早くはないですが普通に使えます。
2018 年 1 月に 2 泊滞在

10/10 (非常に良い)

DENISE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great stay here! Staff were just super friendly and easy going - made the whole 2 week vacation just stress free and enjoyable !
2024 年 2 月に 14 泊滞在

10/10 (非常に良い)

Raj

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in kandy
Very good hotel to stay in Kandy. Staff very friendly and nice they upgraded our rooms and arranged local tours at reasonable price.
2024 年 1 月に 2 泊滞在
PR and Marketing Manager からの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Raj, Thank you for your review and rating. we were thrilled to read through your comments. Thank you for the appreciation and we look forward to welcome you back again at the grand kandyan. Kind regards, Imesha M. PR and Marketing Manager

10/10 (非常に良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top
Excellent hotel and serbice. Amazing food, sky views, gym and accomodation
2023 年 12 月に 1 泊滞在
PR and Marketing Manager からの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Pedro, Thank you staying with us at the Grand Kandyan. it was our pleasure to accommodate you here. thank you for your comments on food and overall service. we hope you will visit us again and we look forward to welcome you! kind regards, Imesha M. PR and Marketing Manager

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely stay
2023 年 11 月に 2 泊滞在
PR and Marketing Manager からの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Adrian, thank you for your comment and choosing grand kandyan as your preferred accommodation in kandy. we hope you will visit us again in future and we look forward to welcome you! Kind regards, Imesha M. PR and Marketing Manager.

8/10 (良い)

Justin

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
PR and Marketing Manager からの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Justin, thank you for your ratings. it is a pleasure to see that you have enjoyed your stay here at the Grand Kandyan. we look forward to welcome you on another memorable visit. Kind regards, Imesha M. PR and Marketing Manager

10/10 (非常に良い)

Radhakrishnan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel Excellent food - good vegetarian options Freindly staff Good gym and swimming pool
2023 年 11 月に 1 泊滞在
PR and Marketing Manager からの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Radhakrishnan, We are thrilled to hear you had a wonderful stay with us and our staff added value to your experience. thank you for your comments and rating. we look forward to welcome you once again on another memorable stay. Kind regards, Imesha M. PR and Marketing Manager

10/10 (非常に良い)

rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One Night in Kandy
I only stayed one night at the Grand Kandyan and only wish it could have been longer. From arrival to departure the staff couldn’t have been more helpful. I really enjoyed the buffet evening meal and also breakfast. If you visit Sri Lanka this is the place to stay.
2023 年 6 月に 1 泊滞在
Aruniからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Mr. John CannonThankyou so much for spending your time to give us your valuable review. It means so much to us!. We are really glad that you stayed with us and we are so happy that we met and got to know you. You will definitely be remembered!. We are so pleased that you liked the food and our service. Hoping to see you again Take care!Kind Regards,Arunika

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent all round
Very enjoyable stay. All the staff were really helpful and welcoming. The room was spacious with nice views from the balcony over looking the city and hills. Rooftop pool was well maintained and I thought the gym had everything I needed. Breakfast and dinner had a wide choice of foods. I would definitively stay here again.
2023 年 1 月に 3 泊滞在
Shehaniからの返信 (投稿日 : 2023 年 1 月 24 日)
Dear Mr. David, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

2/10 (非常に不満)

William

気になった点 : スタッフとサービス
William Finn
Food very bad and not clean
2022 年 10 月に 1 泊滞在
Shehaniからの返信 (投稿日 : 2022 年 10 月 18 日)
Dear Sir, Thank you for the feedback & sharing what you liked and the areas we need to improve further . As we continue to enhance our product & service to offer the best to all our guests we trust that you would grant us another opportunity to serve you at The Grand Kandyan , Kandy.

10/10 (非常に良い)

Lalin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay! Love the staff and location, especially the staff that went beyond to make sure I had a good stay. I will definitely be back soon.
2022 年 9 月に 3 泊滞在
Shehani Galliyaddaからの返信 (投稿日 : 2022 年 9 月 10 日)
Dear Ms. Lalin,Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience.Best Regards,Grand Kandyan.

10/10 (非常に良い)

Mihaela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bel et grand hôtel Chambre magnifique avec très jolie vue Piscine époustouflante sur le toit avec belle vue, très bon dîner avec l'offre demi-pension
2022 年 4 月に 1 泊滞在
Shehaniからの返信 (投稿日 : 2022 年 5 月 16 日)
Dear Mrs. Mihaela, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

8/10 (良い)

Ahmed

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Worse wifi coverage
Wonderful opportunity but the hotel need to do something for the wifi because most of the places the coverage is bad Other than that the hotel is really 5 stars
2022 年 2 月に 2 泊滞在
Shehaniからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Mr. Ahmed, Thank you for staying with us and we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. We look forward to welcoming you and remain committed to making your next stay a smooth and memorable experience. Best Regards, Grand Kandyan.

10/10 (非常に良い)

Gerard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel
Wonderful hotel. Staff were so friendly. Views from our balcony or the swimming pool area were incredible. Quick walk to town, lake, temple, etc. But very steep hill on the way. Overall, a wonderful stay and would definitely recommend.
2021 年 12 月に 4 泊滞在

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Three nights of bliss to start Sri Lankan trip
The service here was fantastic. The breakfast was amazing. Roof top swims a delight. Yes, a few things needed fixing up in our room but to be honest this is five star luxury at UK bed and breakfast prices. It felt special to be there and everyone treated you as such. If you get the chance seek out tuk tuk driver Jenudeen too. He is outside the hotel most days and has great prices for day trips and will take you everywhere all day.
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Location
Good location with perfect view of Kandy, good service. Want to really recommend the TucTuc guide living next to the Hotel, Mr T. Jenudeen, he showed us a lot of Kandy, the market, Indiana Jones movie site and a lot of other places.
2020 年 2 月に 2 泊滞在
Dhanushkaからの返信 (投稿日 : 2020 年 2 月 26 日)
Dear Valued Guest, Thank you for taking time to write a review. We are pleased to read that you had a pleasant stay with us and had enjoyed the view of kandy.It is truly encouraging for our team to read that we were able to offer a good service. It would be our pleasure to have you back for another memorable experience shall your plans bring you to Kandy again in the future. Thank you !

10/10 (非常に良い)

宿泊されたお客様

2020 年 1 月に 2 泊滞在
Dhanushkaからの返信 (投稿日 : 2020 年 1 月 18 日)
Dear Valued Guest, Thank you for taking time to rate us following your recent stay at The Grand Kandyan. .It would be our pleasure to have you back for another memorable experience shall your plans bring you to Kandy again in the future. Thank you !

10/10 (非常に良い)

Rfussy、b

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Luxurious and great poolside bar. Really nice passion mojito cocktail. You can’t really walk into the main area but they can organise transport for you.
2020 年 1 月に 1 泊滞在
Dhanushkaからの返信 (投稿日 : 2020 年 1 月 15 日)
Dear Valued Guest, Thank you for taking time to write a review following your recent stay at The Grand Kandyan. We are pleased to read that you had a pleasant stay with us and had enjoyed the service at our bar. It is truly encouraging for our team to read that we were able to offer a best product to satisfy the guest.It would be our pleasure to have you back for another memorable experience shall your plans bring you to Kandy again in the future. Thank you !

6/10 (普通)

Faisal

良かった点 : 客室の快適度
2019 年 12 月に 2 泊滞在
.からの返信 (投稿日 : 2020 年 1 月 6 日)
Dear guest, Thank you for rating us. We look forward to offering you much appealing service on your net visit to The Grand kandyan.

8/10 (良い)

宿泊されたお客様

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Surprising for a 5 star property pool washing rooms don’t have soap / shower gels.
2019 年 12 月に 1 泊滞在
The Grand Kandyanからの返信 (投稿日 : 2019 年 12 月 30 日)
Thank you for your feedback. I would like to offer my sincerest apologies for the problems you encountered during your stay at The Grand Kandyan. However, we will certainly address this issue directly to the relevant departments. Also, we hope that all is not lost you would give another chance to serve you and restore your faith in us.

6/10 (普通)

宿泊されたお客様

2019 年 12 月に 2 泊滞在
.からの返信 (投稿日 : 2020 年 1 月 6 日)
Dear guest, Thank you for rating us. We look forward to offering you much appealing service on you next visit to The Grand kandyan.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 1 泊滞在
.からの返信 (投稿日 : 2020 年 1 月 6 日)
Dear guest, Thank you for rating us. We look forward to offering you much appealing service on you next visit to The Grand kandyan.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and tidy. Excellent location and the roof top pool agrest relax after a hot day
2019 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2019 年 11 月 27 日)
Thanks for staying with us. We appreciate your feedback

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
STUNNING HOTEL! AMAZING HOSPITALITY! BEAUTIFUL ROOMS WITH VIEWS !
2019 年 10 月に 2 泊滞在
Managementからの返信 (投稿日 : 2019 年 11 月 27 日)
Thanks for staying with us. We appreciate your feedback

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在
Managementからの返信 (投稿日 : 2019 年 11 月 27 日)
Thanks for staying with us. We appreciate your feedback

10/10 (非常に良い)

Chandima

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 3 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 9 月 19 日)
Dear Chandima, Thank you for rating us . We hope to see you with us again in near future.

6/10 (普通)

Bridgette

良かった点 : 清潔度、客室の快適度
We had our son's wedding there, had a few issues which had to be addressed. Pretty disappointing on the whole. Check in was pretty lengthy too.
2019 年 8 月に 2 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 8 月 27 日)
Dear Bridgette, Thank you for the review. We are disappointed that your experience was not up to your expectation or not what we aimed to offer. We believe that out team did the best to make the event successful. Also, we hope that all is not lost you would give another chance to serve you and restore your faith in us.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Regal it may look but regal it is not. The most terrible hotel I have ever stayed at in Sri Lanka.
2019 年 7 月に 2 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 8 月 13 日)
Dear Guest, Thank you for the feedback however appreciate if you could elaborate on your experience for us to to investigate and take action accordingly for further improvement. Once again, Thank you.

8/10 (良い)

Frederik

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great hotel
Nice hotell, good service and great food. a little run down tho, I mean it’s supposedly new but yet a little worn out.
2019 年 7 月に 2 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 8 月 13 日)
Dear Frederick, Thank you for the feedback and certainly , we are doing continued work to keep up the novelty look of the venue. Hope you to see you again with us in near future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Grandeur and great mojitos
Impressive place, extravagantly decorated. Stayed here for three nights. It didn’t start off so well for us, as I thought an extra bed for my daughter was already included in the room price. So I got a bit grumpy when it turned out we had to pay extra for it. Mistake was mine though, and to their credit, they gave us a discount. Room was spacious and came with a great balcony with a fantastic view over Kandy. Excellent and affordable laundry service. Beautiful rooftop pool, where there was also a bar where they made great mojitos. Good breakfast buffet with omelettes and waffles cooked to order. Had Indian at the restaurant one night, and it was very good. Staff is extremely nice, and I should especially mention Chaminda, Priyantha and the guy at the pool bar (whose name I unfortunately forgot). Considering it’s a five-star hotel, we didn’t find the meals particularly expensive. But as we’re not really five-star people, did we feel kind of misplaced here? I dare say no. I particularly remember one time when we walked back from town and reached the hotel all sweaty and dirty, dressed in our shabby t-shirts and shorts. And there was the staff, smiling, and all immaculately clean and cool in their suits and dresses. We felt a bit silly, but no-one frowned at us. They always made us feel very welcome. That was nice.
2019 年 7 月に 3 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 8 月 13 日)
Dear Guest, Thank you for your feedback and we look forward to see you with us again in near future.

8/10 (良い)

Fraser

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 1 泊滞在
The Grand Kandyan Team からの返信 (投稿日 : 2019 年 6 月 4 日)
Dear Fraser, Thank you for you rating and see you again.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Huge rooms and a sitting area on each level. The workmanship in the rooms could be improved on. The air conditioning in the general areas was not working. Overall an excellent hotel.
2019 年 4 月に 2 泊滞在
The Grand Kandyan Team からの返信 (投稿日 : 2019 年 6 月 4 日)
Dear Guest, Thank you for the feedback and we hope to see you again with us in near future .

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度
The hotel has a lovely view of Kandy and a pleasant roof top patio with pool.
2019 年 3 月に 3 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 4 月 8 日)
Dear guest, Thank you for your feedback and hope to see you with us during your next visit to Kandy!

10/10 (非常に良い)

Shabeeb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is very good to stay , the service is very good
2019 年 3 月に 2 泊滞在
The Grand Kandyan Team からの返信 (投稿日 : 2019 年 4 月 4 日)
Dear Shabeeb, We are happy to hear back from you based on your recent visit to The Grand Kandyan and we thank you for your candid feedback. It’s my pleasure to know that you thoroughly enjoyed our hospitality as a valued guest. We look forward to welcome you back.

4/10 (不満)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The place was fine for a 5 star hotel. Very palatial but didn’t have warmth and charm to it. It felt very cold. The rooms were clean and spacious and the bed was very comfortable. Found the staff lovely and very friendly but felt they didn’t seem to have a lot of experience and were slow. If I were to come back I would stay elsewhere
2019 年 3 月に 2 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 4 月 8 日)
Dear guest, Thank you your constructive feedback and we noted on what you like and the areas need further improvement. While we continue to enhance our products & services hope to see you during your next visit to be at your service and restore your faith in us.

10/10 (非常に良い)

Lanae

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 3 月に 1 泊滞在
Imesha からの返信 (投稿日 : 2019 年 4 月 4 日)
Dear Lanea, Thank you for choosing the Grand Kandyan for your recent stay in the city, and for taking the time to share a great review score. We thank you for the opportunity and most sincerely look forward to seeing you soon on your next visit to the hotel only to delight you with an experience to cherish from.

8/10 (良い)

Devi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff, multicuisine to palate any type any international traveller. We really enjoyed our stay at the place although it was only a day. Would love to go back.
2019 年 3 月に 1 泊滞在
your grand kandyan team からの返信 (投稿日 : 2019 年 4 月 4 日)
Dear Devi, We are happy to hear back from you based on your recent visit to The Grand Kandyan and we thank you for your candid feedback. It’s my pleasure to know that you thoroughly enjoyed our hospitality as a valued guest. we look forward to welcome you back.

2/10 (非常に不満)

Helen、Reading

気になった点 : 施設のコンディションと設備
Much too expensive for the quality of the hotel
Beware, the Grand Kandyan is a long way from being “a paradise that awaits” as advertised. It certainly has 5 star prices and the ground floor has a feel of palatial grandeur with the marble floors, chandeliers and well dressed doormen. However this grandeur is a thin veneer and is soon lost as you move up through the hotel. The hotel feels unloved and in need of major refurbishment. The thick carpets everywhere smell of damp and although the rooms are of good size and well appointed the en-suite was not 5 star with the shower door not fitting, leaking water everywhere with black grime where it met the floor. However the worst is the “roof top pool and sky lounge” which sounds great until you see it. This area was the worst we experienced in all Sri Lankan hotels on our trip. Horrid concrete surround to an ice cold pool with wheels that fell off rusty metal sun loungers and no real area to sunbathe in. The hotel was a real disappointment considering its comparative price to other hotels and we would certainly recommend that you avoid this experience at all costs.
2019 年 2 月に 2 泊滞在
Your Grand Knaydan Teamからの返信 (投稿日 : 2019 年 3 月 11 日)
Dear Helen, Thank you for the feedback on your recent experience with us. We take your comments as an instrument for us to improve further where necessary. Kindly be informed that Sky Lounge where you will see the panoramic view of the surrounded mountain is on the 6th floor and not with roof top pool in 5th floor. We believe in continuous improvement and continual maintenance works are in place to keep up the quality of the products as a five start hotel. Hope all is not lost and you will give us another opportunity to serve you and restore your faith in us

10/10 (非常に良い)

Patrick、Helsinki

良かった点 : 清潔度
erittäin hyvä palvelu, loistava sijainti rinteessä josta hienot näkymät. hyvä ruoka thai ja intialaisravintolassa.
2019 年 2 月に 3 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 3 月 5 日)
Dear Patrick, Thank you for the review and five star rating . We look forward to welcome you back to Grand Kandyan during your next visit to Kandy.

10/10 (非常に良い)

Andreas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Underbart hotell
Underbart hotell! Roomservicen var utmärkt, otroligt hjälplig personal och bra service. Det enda om man måste hitta något som inte var perfekt så var det wi-fi på rummet som var sådär. Annars utmärkt!
2019 年 2 月に 1 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 2 月 19 日)
Dear Andreas, Thank you for the lovely review and rating. We shall certainly check on wifi and hope to see you again with us during your next trip to Kandy.

10/10 (非常に良い)

Malgorzata

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Obsługa bardzo sympatyczna , hotel zadbany, b. dobre śniadanie. Miły pobyt!
2019 年 1 月に 1 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 1 月 18 日)
Dear Malgorzata, Thank you for staying with us and for the review. We hope you shall visit us again in near future.

4/10 (不満)

laurent、paris

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hôtel très décevant pour le prix
Hôtel 5 étoiles mais qui ne les mérite pas Hôtel très kitch et bling bling Moquette dans la chambre sale, très mauvaise odeur dans la salle de bains Beaucoup de bruit certainement dû à des problèmes de climatisation Nous avons dîné au buffet mais là également très déçu car de très mauvaise qualité. Les fruits de la chambre furent appréciés Le seul point positif de la chambre de luxe est la vue magnifique.
2019 年 1 月に 1 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 1 月 14 日)
Dear Laurent, Thank you for the feedback. We are disappointing that your experience was far below than we expect to offer to our guest. We do apologize for the shortfalls. We Believe in continues improvement and do what is necessary to continue to be the best . Hope all is not lost and you shall give another opportunity for us to restore your faith in us.

10/10 (非常に良い)

Chloe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel in sri lanka
The thai restraunt was amazing...great value for money. Room was luxury at its best. Staff were so friendly and professional
2018 年 12 月に 2 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 1 月 10 日)
Dear Chloe, Thank you for the review. We hope to see you again with us soon.

10/10 (非常に良い)

Steve、Killcare Heights Australia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Grand hotel overlooking Kandy. Beautiful appointments and fantastic and friendly staff. I would definitely recommend the pool bar and pool area. We would also recommend a massage at the spa, it is inexpensive and the two staff are very friendly.
2018 年 12 月に 3 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 1 月 10 日)
Dear Steve, Thank you for the lovely review & recommendation. We hope to see you again and be at your service.

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
I arrived there on a weekend and I had a long travel and needed rest. There was an event with loud music that was reaching all the rooms till midnight. As for the room, it was spacious and nice. However, it wasn’t that very clean when I arrived. The lobby is so spacious and nice. Last of all, breakfast buffet should be reconsidered for international travelers. As for me, the taste didn’t suit me well.
2018 年 12 月に 1 泊滞在
Your Grand Kandyan Team からの返信 (投稿日 : 2019 年 1 月 10 日)
Dear guest, Thank you for the feedback & sharing what you liked and the areas we need to improve further . As we continue to enhance our product & service to offer the best to all our guests we trust that you would grant us another opportunity to serve you at The Grand Kandyan , Kandy.