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Reviews of JR WEST GROUP VIA INN KANAZAWA

3 out of 5
JR WEST GROUP VIA INN KANAZAWA
Kinoshimbo-machi 1-1, Kanazawa, Ishikawa

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 758 reviews" "
Rating 8 - Good. 320 out of 758 reviews" "
Rating 6 - Okay. 72 out of 758 reviews" "
Rating 4 - Poor. 19 out of 758 reviews" "
Rating 2 - Terrible. 11 out of 758 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t know it was a business hotel. Rooms were small fof 2
Stayed 3 nights in May 2024
Response from VIAINN KANAZAWA Manager on May 24, 2024
Thank you for staying at our hotel.We look forward to seeing you again.

8/10 Good

Thanh Truong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound proof is not really good. You can hear people walking in the hall way and all the noise from outside come through the window although it was closed.
Stayed 1 night in May 2024
Response from Via Inn Kanazawa Manager on May 14, 2024
Thank you for staying at Via Inn Kanazawa.We apologize for not being able to relax comfortably due to the noise in the hotel.You can't help but hear something when you're above the station.I have no choice but to do so.During the snow season, the area is covered with snow and quiet. It also has the flavor of preparing for winter.Please come to Japan again.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to find from station and I was able to check in late, around 11pm. Free amenities were generous and the drip coffee was very nice. My biggest issue was the pillow provided. Upon entry I had only been given one pillow so I had to request a second. Both pillows were Japanese style which I found quite uncomfortable. The room was small but clean, there was just about enough room for myself and two cases which was fine. The staff were friendly and check in was easy and in English. Overall, if you’re in Kanazawa for a short stay and want a conveniently located, easy to access hotel, this was perfect.
Response from Via Inn Kanazawa Manager on May 11, 2024
Thank you for staying at Via Inn Kanazawa. We are glad to hear that you were satisfied with our amenities. We are also very happy to receive your compliments regarding the staff's response. We apologize for any inconvenience caused regarding the pillows. If you come to Kanazawa again, we would appreciate it if you could stay at Via Inn Kanazawa.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right at the train station. Pros are larger rooms, coffee and other supplies at reception. The only con for me was the extra thin toilet paper.
Stayed 2 nights in Apr 2024
Response from VIAINN KANAZAWA MANAGER on May 4, 2024
Thank you very much for staying at Via Inn Kanazawa.We are very honored to receive compliments on the size of the room and the amenities.We also apologize for any inconvenience caused to our customers about toilet paper.We look forward to seeing you again

10/10 Excellent

Thomas

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location directly on top of Kanazawa Station is super convenient for access to trains and buses. The room is small but very clean, as is the bathroom. It’s suitable for travelllers who plan to be out and about most of the day and just need a clean, quiet place to sleep and rest.
Stayed 3 nights in Mar 2024
Response from Via Inn Kanazawa Manager on Apr 2, 2024
Thank you very much for staying at Via Inn Kanazawa.As our customers have said, our hotel is conveniently located right outside the Kanazawa Station ticket gate.We are also very happy to hear that you enjoyed the cleanliness.We will continue to work together with our cleaning staff to maintain cleanliness.We look forward to seeing you again.Last but not least, we would like to thank you for taking the time out of your busy schedule to post a review.

10/10 Excellent

Jaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot beat the location! Highly recommend for trip to Kanazawa.
Stayed 2 nights in Mar 2024
Response from VIAINN KANAZAWA on Mar 31, 2024
Thank you very much for staying at Via Inn Kanazawa.We are truly honored to receive your compliments again.Thank you once again for taking the time out of your busy schedule to post a review of our hotel.We look forward to your next visit.Via Inn Kanazawa

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for a one night stopover. Comfortable bed but hard pillow.
Stayed 1 night in Mar 2024
Response from Via Inn Kanazawa Manager on Mar 28, 2024
Thank you very much for staying at Via Inn Kanazawa.As our customers have said, our hotel is in a great location right outside the Kanazawa Station ticket gate.We have received favorable reviews from many customers.In addition, there is a limited stock of pillows available at the front desk, but soft pillows can be rented out.All of our staff are looking forward to your next visit.Last but not least, we would like to thank you for taking the time to write a review despite your busy schedule.

4/10 Poor

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
So I went to kazanawa as a last minute decision and conveniently enough, this hotel is located inside the station. The place itself is in great shape, good location to walk to places, kind staff etc… But man, the room was so small. Like prison cell small. Mind you, that’s not an issue and it’s the room I bookend. What killed me was the cement hard pillow and paper thin walls. I could hear my neighbors talking at a reasonable volume. I couldn’t sleep due to the rock hard pillow and hearing all the sounds of next door/above and outside. It was bad. It’s a good spot if you’re looking for convenience but I did not rest well during my stay. And I did ask for a softer pillow but they ended up giving me another of the same pillow. If you stay here, bring something comfy to lay on and ear plugs. Everything else was ok outside of that.
Stayed 2 nights in Feb 2024
Response from ヴィアイン金沢 支配人 on Feb 25, 2024
I am sorry that you did not have a good night's sleep even though you took the trouble to stay at Via Inn Kanazawa.I may have mistakenly thought that they simply wanted more pillows.We also have soft down pillows, but they are limited in number and may not be available. I sincerely apologize.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing I didn’t like was the bed pillow. It was very hard and I had a poor night’s sleep as a result.
Stayed 1 night in Nov 2023
Response from VIAINNKANAZAWA Manager. on Nov 14, 2023
Thank you for staying at Via Inn Kanazawa.I'm sorry for not being able to sleep well.We can provide soft pillows.We look forward to seeing you again.

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Via Inn Kanazawa Manager on Oct 30, 2023
Thank you very much for staying at Via Inn Kanazawa.We are very happy to receive a perfect rating.We will continue to work hard to provide services that are close to our customers.All of our staff are looking forward to your next visit.Last but not least, thank you for taking the time out of your busy schedule to rate us.

8/10 Good

Kaori, San Rafael

Stayed 1 night in Jul 2023
Response from ヴィアイン金沢 支配人 on Aug 2, 2023
この度はヴィアイン金沢にご宿泊いただきまして誠にありがとうございます。又、お忙しい中ご投稿いただきましたこと重ねてお礼申し上げます。Kaori様のまたのご来館をスタッフ一同お待ち申し上げております。ヴィアイン金沢 支配人

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ヴィアイン金沢 支配人 on Jun 22, 2023
Thank you very much for staying at Via Inn Kanazawa.Thank you again for taking the time out of your busy schedule to post a review of our hotel.We are looking forward to seeing you again.

8/10 Good

tsuneyuki

Stayed 1 night in Jun 2023
Response from ヴィアイン金沢 支配人 on Jul 1, 2023
ヴィアイン金沢にご宿泊いただきまして誠にありがとうございます。これからもどうぞよろしくお願いします。ヴィアイン金沢 支配人

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from ヴィアイン金沢 支配人 on Jun 3, 2023
高評価ありがとうございます。またのご利用お待ちしております。

10/10 Excellent

Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location. Courteous staff. Basic but practical
Stayed 4 nights in May 2023
Response from VIAINN KANAZAWA on Jun 3, 2023
Thank you for staying with us.We are waiting for you again.VIAINN KANAZAWA

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can hear some train noise
Very easy to find, couldn’t be more convenient. Room a reasonable size. Can hear the train noise but not enough to stop sleep.
Stayed 1 night in May 2023
Response from Manager of Via Inn Kanazawa on May 24, 2023
Thank you for taking time out of your busy schedule to post.We apologize for the noisy announcements at the station because the hotel is above the station, but we look forward to seeing you again.

4/10 Poor

Naomi

Traveled with partner
Liked: Staff & service
Handy right in the JR station.
Stayed 1 night in Apr 2023
Response from Manager of Via Inn Kanazawa on May 3, 2023
Thank you for staying at Via Inn Kanazawa this time.Thank you again for taking time out of your busy schedule to post.Even on rainy days, it is a hotel inside the station where you can rest assured.We look forward to seeing you again.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ヴィアイン金沢 支配人  on Apr 23, 2023
この度はヴィアイン金沢にご宿泊を頂きまして誠にありがとうございます。またご評価を頂きました事を重ねてお礼申し上げます。今後ともJR西日本ヴィアインをよろしくお願いいたします。また金沢にお越しの際は当ホテルのご利用をお待ちしております。

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to everything from food to travelling.What I didn’t like is the shower drain was very slow, need cleaning
Stayed 1 night in Apr 2023
Response from VIAINN KANAZAWA on Apr 10, 2023
Thank you for staying at Via Inn Kanazawa .We apologize for the inconvenience caused by the poor drainage.We strive to improve.

10/10 Excellent

Mei Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was the best location as the hotel was inside the Kanazawa station with the various restaurants, grocery and 7-eleven stores, malls ,JR office and entrance, tourist information and buses terminal for local and out of towns just a few steps away. The hotel staffs were nice and helpful, room was nice and clean. I highly recommended to stay in this hotel.
Stayed 3 nights in Mar 2023
Response from VIAINN KANAZAWA  on Mar 24, 2023
Thank you very much for having stayed at viainn kanazawa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

antonio

Stayed 1 night in Mar 2023
Response from ヴィアイン金沢 支配人 on Apr 2, 2023
この度はヴィアイン金沢にご宿泊いただきまして誠にありがとうございます。高評価をいただきまして感謝申し上げます。またのお越しをお待ちいたしております。ヴィアイン金沢 支配人

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location!
The location of the hotel is the best selling point. Right smack above Kanazawa Station, with lots of food and shopping options available right downstairs. The room prices are extremely reasonable considering the convenience and the rooms are not shabby either. Rooms are clean with basic amenities. The day when I was supposed to leave Kanazawa for Tokyo, it was raining extremely heavily and I was really absolutely glad that my hotel is IN Kanazawa station itself - totally couldn't imagine carrying my heavy backpack to get to the station while getting wet under that kind of weather condition.
Stayed 2 nights in Feb 2023
Response from Manager of Via Inn Kanazawā on Feb 21, 2023
Thank you for staying at Via Inn Kanazawa this time.We will continue to aim to be a hotel that everyone can use.We look forward to seeing you again.Manager of Via Inn Kanazawā

8/10 Good

MAN YING IRIS

Traveled with family
Liked: Staff & service
Convenient location Just at the jr station
Response from ヴィアイン金沢 支配人 前川 フロント 平澤 on Jan 13, 2023
Thank you very much for coming to viainn kanazawa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.Viainn kanazawa Hirasawa

8/10 Good

Jim, Petaling Jaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem…very small room for 2 people with luggages..no place for anything with 2 standard sized luggage bags…otherwise fantastic location and accessibility to hotel at train station and nearby shopping and dining restaurants..and very helpful staffs.
Response from ヴィアイン金沢 支配人 前川 フロント 平澤 on Jan 9, 2023
Thank you very much for coming to viainn kanazawa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.Viainn kanazawa Hirasawa

10/10 Excellent

Yee

Stayed 1 night in Nov 2022

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Tripping on a JR pass in and around the area, this location within the Kanazawa station itself made it easy and convenient. The staff was excellent in helping me extend my stay so I could enjoy the area further.
Response from Via inn Kanazawa front Tsuzuki on Nov 12, 2022
Mr Steven.Than you very much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient because the hotel is inside the station’s building.
Stayed 1 night in Jul 2021
Response from VIAINN Kanazawa GM Iseki Front staff Arakawa on Jul 20, 2021
Thank you staying at VIAINN Kanazawa. We are happy that you had good stay in our hotel. We are continuing making nice hotel for all guest. Thanks again.

6/10 Okay

ANDREAS

Liked: Cleanliness, staff & service
Disliked: Room comfort
I wish they had more comfortable bed and pillow
The location is amazing as it’s located within the Kanazawa station, so it’s very convenient. Unfortunately the bed and pillow are too hard and not comfortable. I got body pain and headache after two-night stay there. The room and bathroom is also very cramped.
Stayed 2 nights in Feb 2020
Response from Viainn Kanazawa Sawano on Feb 24, 2020
Thank you stayed our hotel,.We are sorry about pillow and bed. We have another type of pillows that is softer if you would like to. We hope to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Viainn Kanazawa Sawano on Feb 24, 2020
Thank you for staying our hotel. we hope to meet you again.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best when you are traveling by bus since everything happens there.
Stayed 1 night in Jan 2020
Response from Viainn Kanazawa Mikuni on Jan 19, 2020
Thank you for staying our hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, entrance is in the JR station. Close to supermarket, convenient store and shopping mall. Room is clean, size is ok for single room. Price is not expensive. Staff are helpful and polite. Very nice stay here.
Stayed 1 night in Jan 2020
Response from Viainn Kanazawa Sawano on Jan 13, 2020
Thank you for staying with us. we are happy to hear that you stayed in our hotel comfortably. We hope to meet you again. Thanks a lot.

10/10 Excellent

Aviaska Diah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Viainn Kanazawa Sawano on Jan 13, 2020
Thank you using VIAINN Kanazawa. We are glad to hear you were satisfied staying with us. We look forward to see you next time.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Train station below got everything you need. Walkable distance to all the tourist sites. Wish they can put a safe in the room to keep valuables.
Stayed 2 nights in Dec 2019
Response from Viainn Kanazawa Sawano on Jan 5, 2020
Thank you staying at VIAINN Kanazawa. We are happy that you had good stay in our hotel. We are continuing making nice hotel for all guest. Thanks again, give us a wonderful review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Viainn Kanazawa Sawano on Jan 5, 2020
Thank you staying VIAAINN Kanazawa. We look forward to see you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location the entrance connect the JR KANAZAWA Station.
Stayed 2 nights in Dec 2019
Response from Viainn Kanazawa Sawano on Jan 5, 2020
Thank you stayed at VIAINN Kanazawa. We hope to meet you again.

8/10 Good

Eric C Mc Gee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Nice location, friendly staff and clean. Very small room but modern and clean. Easy access to tourist attractions. Breakfast in small eatery independant from hotel and can be better. You need to choose between juice and coffee.
Stayed 1 night in Dec 2019
Response from Viainn Kanazawa Sawano on Dec 27, 2019
Thank you stayed at ViaInn Kanazawa. We are glad to hear you were satisfied. we hope to serve you again. Thanks a lot.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really near to the JR train station. Once exit, you'll see the entrance within 1 min walk.
Stayed 1 night in Dec 2019
Response from Viainn Kanazawa Sawano on Dec 27, 2019
Thank you for staying VIAINN KANAZWA with us and give us your good reply. We try to continue making nice hotel. we really hope to meet you again!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% good
Excellent. Perfect location right in the station. Good choice of places to eat. Room was small but perfect for one night. super clean. Helpful team on reception. 100% good!
Stayed 1 night in Dec 2019
Response from Viainn Kanazawa Sawano on Dec 22, 2019
Thank you for your staying and give us a great feed back. We are really glad you enjoyed staying with us. We hope to see you again.

10/10 Excellent

Glory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Very convenient location, the hotel is inside the train station, clean and good breakfast.
Stayed 2 nights in Dec 2019
Response from Viainn Kanazawa Sawano on Dec 18, 2019
Thank you for using our hotel. we are glad for your good reply. We look forward to see you again.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Rooms smelled of heavy odor from kitchen exhaust
We stayed at Rooms 738 and 739. Both rooms, we felt, were at the end of an exhaust piping from a kitchen of a restaurant in the same building because 85% of the day and night, our rooms smelled of cooking and food - even when we kept the windows open. I refer to very heavy odor, as if our rooms were just beside or close to the kitchen. We told the reception about it once but we didn't get any feedback. We had a busy schedule so decided not to pursue a possible transfer of rooms, and chose to go on with the experience. Apart from this, everything else was great, especially the location.
Stayed 3 nights in Dec 2019
Response from Viainn Kanazawa Sawano on Dec 18, 2019
Thank you for your stay with us. we really sorry about the problem. we will make sure the cause and prevent it. And also try to be able to contact with guest in English. Thank you for your reply and hope to see you again. Thanks a lot.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite small and didn't have anywhere to sit except on the bed, however I liked that the room had a kettle and mini fridge.
Stayed 1 night in Nov 2019
Response from Viainn Kanazawa Sawano on Dec 18, 2019
Thank you giving us your reply. we hope to serving you again.

10/10 Excellent

Lisa Yi Peng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very convenient location
The location is amazing and super convenient. Just right at the kanazawa Jr station. The rooms are on the small side and the bed is really small, but expected of Japan. Staff are really nice and friendly. And hotel is very clean and new
Stayed 1 night in Nov 2019
Response from Viainn Kanazawa Sawano on Dec 18, 2019
Thank you for using ViaInn Kanazawa. We are glad to hear you enjoyed with us. we hope to meet you again.

6/10 Okay

John

Stayed 2 nights in Nov 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from ViaInn Kanazawa Mikuni on Dec 13, 2019
Thank you for sharing your review with us.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the railway station is fantastic! Great range of shops within the station. Staff welcoming and helpful. Room very small but clean. Room had a wonderful view of the entrance to the station and the streets lined by trees that were turning their autumn colours.
Stayed 3 nights in Nov 2019
Response from Viainn Kanazawa Mikuni on Dec 13, 2019
Thank you for staying our hotel. We look forward to your next visit.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very handy being inside the station. Comfortable beds, absolutely hated the pillows. Quite small rooms for western standards but wasn't an issue.
Stayed 2 nights in Nov 2019
Response from Viainn Kanazawa Sawano on Dec 9, 2019
Thank you for staying our hotel. We will try making more comfortable hotel. We look forward to meet you again.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Viainn Kanazawa Sawano on Dec 9, 2019
Thank you for staying our hotel. We look forward to meet you again.

10/10 Excellent

Tom, Arizona

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff, on site laundry, easy to get around
Stayed 2 nights in Oct 2019
Response from Viainn Kanazawa Sawano on Dec 9, 2019
Thank you for staying our hotel. We look forward to meet you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Viainn Kanazawa Sawano on Dec 9, 2019
Thank you for stayed our hotel. We hope to see you again.