Absolutely Disgraceful. Left Stranded in the Dark With Three Kids.
If I could give zero stars, I would.
We were scheduled to arrive at 9 PM after a long drive with our three children. I called 30 minutes before arrival to give them our ETA, only to discover THEY HAD CLOSED THE CAMPGROUND WITHOUT NOTIFYING US.
No email. No text. No phone call. NOTHING.
Imagine being in the middle of nowhere, in complete darkness, with limited cell reception and three exhausted children expecting a bed, only to learn your accommodations are gone.
Here’s the kicker: I completed their online check-in the day before, providing all my contact information. I even paid extra for heaters, which they gladly charged to my credit card.
Yet their excuse? “We didn’t have your information.”
Funny how they had enough information to charge my card but not enough to send a single text.
Their solution? ABSOLUTELY NOTHING. No alternative accommodations, no assistance, no accountability. We were left scrambling for hotels costing over $500 per night.
This isn’t just bad customer service. It’s a complete failure of basic responsibility and hospitality.
DO NOT BOOK HERE. Unless you enjoy being abandoned in the cold, pitch-black darkness with your family by a business that couldn’t care less about its paying guests.
Utterly incompetent. Completely unacceptable. Absolutely disgraceful.
I asked to speak to the owners to voice a complaint and they said they didn’t give out that info…
You have been warned.