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Terbaik untk keluarga staf pun mesra siap msj tnya nk kemas bilik mmg terbaik

The window lock on the shared balcony was broken, leaving it easily accessible from outside. So we asked a room change, but unfortunately, the only available alternative was a dark room facing inward, with absolutely no view of the sky. The hotel staff insisted on calling this an "upgrade." Next day, we were told "repaired" and returned to the Premier Room, but the lock broke again immediately. This time, however, staff said that "no one would come in," so we had no choice but to tie the handle with a string to sleep. What was truly disappointing was the lack of any effort to address the issue and the absence of any apology.