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The like was close to local food, the bad, very sketchy operations and owner. Bathroom had aweful smell of sewer gas and they didn’t fix the problem. Just sprayed windex. The check in was sketchy too. Find a different place. The pool was nice.

Excellen location and a really nice property. Close enough to everything but nice and quiet at night

I do not, cannot recommend this property/hotel to anybody. I am not sure it is a hotel as such. It is groups of rooms managed by single individuals that you deal with on a web site the Chinese WeChat, or What Apps during your stay. Very impersonal and unfriendly. A security deposit is required by a very unprofessional individual that is the essence of being unprofessional actually overbearing and threatening. Good luck if you choose this location, it is far from the description provided by Expedia. Yes somewhat clean. Staff? What staff? Family friendly? Absolutely nothing connected to such friendliness. Pools, Yes 2 perhaps 3. Nice pools.without question.

Good central location, clean and spacious room as shown in the photos. The infinity pool is exactly as shown with the fantastic view, and the gym a floor below is also nice. You order room service for things like free bathrobes or even food delivery through a provided QR code. The check-in process was terrible, mainly due to lack of communication. There are two twin buildings that are mixed hotel/residential usage, with several hotel desks in each building. You want to go to the Platinum Suites 2/The Face STYLE building (not The Face SUITES), and then look for the LUMA desk. This information should have been given to us before our arrival, but we finally told this after calling their number on Whatsapp after going back and forth between the buildings multiple times. The line at the desk was also quite long and slow.